Why is Haidilao willing to spend energy to explore ways to better serve customers, while other restaurants are unwilling?

1. Customer demand orientation: Haidilao pays attention to customer demand and experience, and they realize the importance of customer satisfaction to the catering industry. By providing excellent service and continuous improvement, they can win more customers and maintain a sustainable competitive advantage.

2. Brand image and reputation: Haidilao is famous for its good service, enthusiasm and experience. They pay attention not only to the taste and quality of food, but also to the service environment and customer experience. By providing unique service and comfortable dining environment, they have won a good reputation and loyal customer base.

3. Competitive pressure: The catering industry is highly competitive, and customers have many choices. In order to attract more customers and keep them, food and beverage outlets need to constantly improve and upgrade their service quality. Haidilao is aware of this and constantly explores better ways to serve customers in order to maintain its competitive advantage.

There may be various reasons why other restaurants are unwilling to spend as much energy as Haidilao to explore better service methods:

1. Resource constraints: Other restaurants may face the constraints of funds, manpower and time, and cannot invest as much resources as Haidilao to improve and enhance the service level.

2. business philosophy and positioning: different restaurants have different business philosophy and positioning. Some shopkeepers may pay more attention to cost control and profit maximization than to the improvement of service quality.

3. Lack of awareness and cognition: Some restaurants may not realize the importance of service quality to attract and retain customers, or lack the correct methods and ideas to improve service quality.

it should be noted that the above are only some possible reasons, which are not applicable to all restaurants. Different shopkeepers and catering enterprises have their own business strategies and decision-making basis.