5 high-quality work summaries of a pharmacy

A work summary of a pharmacy 1

At the same time, I would like to thank Pharmaceutical Co., Ltd. for giving me an opportunity to show and improve myself. Through this period of work and study, I have greatly improved my thoughts and professional skills.

I. Gaining and Understanding

For me who is about to graduate, working as a pharmacy assistant is both an opportunity and a challenge. Fortunately, I became a member of the company and worked as an intern in the head office for a month. In the first half month, I felt very uncomfortable. Thanks to the care and encouragement of the store manager and master, I was able to seriously study the company system, and constantly improve my professional level and service concept in time, mainly studying the classification, use and dosage of drugs. As an intern who has just been engaged in the pharmaceutical industry, I have accumulated knowledge through my predecessors' words and deeds, and at the same time, I have exercised my patience in my work, realizing that it is extremely important to be serious, careful and responsible in my work, and to do a good job in every business and serve every customer.

During the internship, I realized that my knowledge, ability and experience were very lacking, so I never dared to take it lightly in my work, and I always insisted on asking if I didn't understand. Pharmacy assistant is a comprehensive occupation, which is very training. Do cleaning, writing, communicating with customers and checking accounts every day. Although tedious, I enjoy it. I feel that I have really become a medical worker, and I am very proud to provide quality services to many patients.

second, the shortcomings and the direction of efforts

the internship in the past six months has yielded a lot. However, due to the new society, there are many problems. For example, the usage and dosage of similar drugs are often mistaken, plus Kan Kan, who just came out of school and still can't be confident when facing customers. Sometimes there is nothing you can do for difficult customers. All these need to be improved in the future work. Of course, I won't let myself relax. The road ahead is still long. I will work harder and study, improve constantly, get the qualification certificate of licensed pharmacist as soon as possible, and be an excellent pharmacy operator. Provide better service for every customer.

The work summary of the shop assistant in the first half of the year (IV):

The first half of 2__ years has passed in a blink of an eye, and it is time to summarize my work through study and time drift.

The position of a shop assistant seems simple, but it is not easy to do a good job. We should constantly strengthen our self-study and self-recharge in our work, and serve our customers better with professional business knowledge to reflect our self-worth.

in the past six months, I have learned a lot under the patient guidance of the leaders and monthly training knowledge, improved my business level and found my own shortcomings.

To be a good shop assistant, you should memorize the name, location, usage, dosage and functional indications of drugs. This is the basic skill to be a shop assistant, but we always know one thing carelessly and don't know the other. It is very inappropriate to complete our basic skill through the manager's patient guidance and long-term questions.

As a qualified shop assistant, take smiling service as the theme, carefully observe every customer, listen carefully to the customer's complaints, observe the words and observe the colors, discover the customer's real purchase motivation through the customer's actions and expressions, and don't show indifference and impatience to the customers who just look at it but don't buy it. We should tentatively recommend to customers who have a desire to buy. In the process of recommendation, we should not only talk to ourselves or see other customers distracted when they enter the store, but also observe the customer's reaction by recommending one or two varieties to complete this transaction.

Although the task can be completed in the past six months, there are still many shortcomings. I hope that under the guidance of the leaders and my own efforts, we can better complete the task in the second half of the year and draw a perfect end for our 2__ year!

A summary of the work of a pharmacy 2

1. Retain old customers

(1) Our retail pharmacy can give old customers a membership card for free, and as long as they take this card to our pharmacy to buy medicine or other things, they can enjoy discounts (especially sensitive drugs). In this way, we basically have a part of fixed customers, so that we can have the opportunity to gradually establish a good reputation of enterprises.

(2) We must stand in the position of customers and think more about them. These old customers generally have a long history of taking drugs and are sensitive to the price of drugs. When they come to us, they must first make them effective, and then seek profits and give them a sense of security. Don't let them feel cheated. Let our pharmacy become their family medicine box, which seems to be unprofitable, but in fact they have earned trust and reputation. "

2. To develop new customers, we can increase new customers in several ways

(1). If there is a hospital near us, we can visit famous doctors and reach an agreement with them, so that some of their prescriptions can be prepared by our pharmacy, because our drug prices are definitely much more affordable than theirs, and we can win some potential customers through this.

(2) We can do some health promotion and hire retired medical practitioners to sit in the classroom, so that we can provide health consultation for the masses, take blood pressure for free, and carry out health education for students nearby. From this, we can gain a certain popularity, and when they need it, they will definitely think of us first.

We can set up a health or beauty information board in the drugstore and constantly update the information content to attract more people to get health or beauty information, so as to promote the sales of drugs, health care products and traditional Chinese medicine.

We can often send some attractive information leaflets to our customers, so that they can trust and rely on us more when they get the information. When necessary, we can call them back after selling the drugs, so as to know the exact curative effect of some drugs and communicate with them psychologically. The trust of customers is the cornerstone of our success.

3. More business training

Improving drug sales skills The training of professional knowledge of drugstore salespeople and the training of reasonable drug recommendation skills are important means for retail pharmacies to improve the quality and professional level of clerks. We should also strengthen training in this area, such as:

(1). Our retail pharmacies can regularly organize internal training according to their own actual situation, so that store managers or other excellent employees can introduce their experience in drug promotion, write down and summarize some drugs with better efficacy that customers feedback at any time, and share these resources, so that each employee can be more confident and professional when recommending drugs to customers, thereby increasing customers' trust in us.

(2) Our retail pharmacies can make full use of the marketing resources of the manufacturing enterprises, and let the manufacturing enterprises of products assist the pharmacies to conduct regular training for their clerks. I have a personal experience of this benefit. When I first came to work in a pharmacy, I basically didn't recommend these two drugs before the salesmen from Xiaoer Qingre Ning and Baobei Jianpi Oral Liquid manufacturers introduced them to me. That is, after listening to their introduction of these drugs, I fully understood the exact efficacy of these drugs, which is why I had full confidence to recommend these drugs to patients. At present, there are many kinds of drugs with the same effect on the market, and there are countless drugs with the same ingredients and different brands. How to choose the drugs you want to recommend to customers from many drugs is not only a matter of marketing skills, but also a matter of business level. Various manufacturers know their products better than we do, and joint production enterprises conduct training on professional knowledge and sales skills of shop assistants, which not only enhances contact and communication with production enterprises, but also benefits our company itself. For manufacturing enterprises, it is also a good thing to be able to get the support and understanding of pharmacies through training and other means, enhance cooperation and effectively convey the company's product information.

In a word, if retail pharmacies want to be invincible in the fierce market competition, develop and improve the profitability of pharmacies, it is not only possible to sell high-profit products, but also to effectively improve the basic quality and professional knowledge of store clerks, and work hard on the skills of reasonably recommending drugs.

a summary of the work of a pharmacy 3

The past 2__ years have been a crucial year for our company to step into rapid development and make solid progress in all its work. Under the correct leadership of the company, _ _ Pharmacy has made remarkable achievements in its operation and management, and its product sales revenue has exceeded 2 million yuan in one fell swoop, reaching 2.25 million yuan, a record high, with an increase of 16% over last year. Now it is 2__. 6 times, these achievements, in addition to the efforts of our employees, are inseparable from the correct decision-making of the company and the active support and cooperation of various departments of the company.

2. Management

1. Pay attention to improving the professional quality of employees at ordinary times, and actively participate in various product knowledge training and promotion skills training organized by the company.

2. Take different promotion measures for different consumers, be good at grasping customers' consumption psychology, and introduce products in a targeted manner.

3. The implementation of the membership card system has stabilized a part of the customer base and enhanced the popularity of pharmacies.

4. count the shortage in time, actively purchase new and special drugs for customers, and provide door-to-door service.

Third, there are problems

1. The application for medical insurance designated pharmacies has not been completed, and many customers have been lost.

2. The membership card has just been implemented, and many details are not perfect enough to make the membership system play a greater role. For example, there is no long-term mechanism for the introduction of member-priced goods.

Summary of the work of a pharmacy 4

I. Main indicators

(1) Profit

The annual profit plan for 2xx is xxx million yuan, which is xx million yuan more than the estimated xx million yuan in 2xx, with an increase of xx%.

(II) Operating income

The planned operating income for 2xx is xxx million yuan, an increase of xx million yuan or xx% compared with the estimated XX million yuan for 2xx.

(3) Total salary and number of employees

The total planned salary in 2xx is xx million yuan, an increase of xx% compared with the estimated XX million yuan in 2xx; The total number of personnel in 2xx years is xx; The per capita profit-making level has increased from the estimated xx million yuan in 2xx to xxx million yuan in 2xx.

(4) Per capita operating income and efficiency

The per capita operating income in 2xx is xxxx million yuan, which is xxx% higher than the estimated XXX million yuan in 2xx; The annual business area of 2xx is xxx square meters, and the floor efficiency has increased from the estimated xx million yuan in 2xx to xxx million yuan in 2xx.

(V) Member development goal

The annual sales of members in 2xx is xx million yuan, which is xxx% higher than the estimated XXX million yuan in 2xx; Member sales accounted for xx%, an increase of xx% compared with the estimated xx% in 2xx; Develop xx members, an increase of xx% compared with the expected xx members in 2xx; Xx active members, an increase of xx% compared with the xx expected in 2xx; The number of sleep members is xx, which is xx% less than the expected xx in 2xx.

II. Guiding ideology

The chain store in 2xxx will focus on customer needs, take the company system as the guarantee, take the procedural, standardized and scientific management as the basis, strengthen the management of the quality improvement, knowledge level, sales ability and sense of responsibility of the staff in the store, and refine the management of all the work in the store. To adjust the commodity structure in a timely manner, correctly submit the plan for goods, follow up the management of broken varieties and meet the needs of consumers; With colorful promotional activities, we will refine category analysis, enhance market competition awareness, and fully explore the space for efficiency improvement. At the same time, make full use of the monthly membership day and special day for chronic diseases to make profit-making sales opportunities, establish market competitiveness, effectively seize market sales share, and ensure the completion of 2xx annual sales targets and profit targets.

III. Key Work

There are some shortcomings in the 2xx work:

1. The professional service level is low.

2. There are no specific measures to cultivate loyal customers.

3. The inventory structure is unreasonable, there is no drug reserve for treatment courses, and common varieties are lacking.

4. Free drug delivery activities are deficient.

Improvement measures:

1. Train the shop assistants' professional knowledge (the store manager uses the morning meeting every day to train symptoms and combine them with drug learning, and add sales skills). Conduct a daily location examination for salespeople who have been in the store for a short time.

2. Implementation of cultivating loyal customers:

(1) Record the telephone number, drug name and end date of drug use of patients who have been taking drugs for a long time, and call when there are activities in the membership day or the store.

(2) Strengthen the clerk's intimate service to customers. The store manager will patrol the store every day, give timely guidance to customers with imperfect services after the customers leave, and select service pacesetters every month, and publicize them in the store to improve the service enthusiasm of employees.

(3) increase the reserve of drugs for the course of treatment, increase the necessary varieties, and rationally stock them, and arrange two salespersons to allocate the varieties that are broken every day, so as to avoid affecting the sales due to the artificial break of the store.

(4) Take advantage of the shift change at noon on Wednesday every week to lead the shop assistants to distribute free medicine delivery cards to the surrounding communities, shops, schools, etc., and mark the shop assistant's code on the cards, and select an excellent person to give certain rewards every month according to its recovery rate.

(1) Analysis of surrounding markets

1. Analysis of competitors' advantages and disadvantages

(1) Advantages: There are three main competitors around xx store. After investigation, the main advantages of competitors are as follows:

1)xx Pharmacy: xx Pharmacy is located at the intersection of xx, with 7 employees and more than 3, kinds of business. It is a designated pharmacy for medical insurance in the city, with an average daily sales of 6, yuan. The main advantages of xx Pharmacy are as follows:

① Location advantage: xx Pharmacy is located opposite McDonald's fast food, at the intersection, which can be clearly seen by passing customers, and is located in xx.

② Open-shelf operation: The store adopts open-shelf operation. Because the pharmacy is located in xx business district and there are many young customers, the open-shelf sales model is relatively fresh and casual for young people, which stimulates their desire to buy.

③ characteristics of drugs recommended by personnel: xx pharmacy mainly recommends the varieties of famous manufacturers when recommending drugs to customers, such as children's ad. The shop assistants mainly recommend Shandong Dyne Yikexin and buy Liuwei Dihuang Pills, and the shop assistants mainly recommend Tongrentang manufacturers. The first promotion of brand varieties makes customers more reliable.

(4) The store offers free detection activities for trace elements such as calcium, iron and zinc all the year round; Instruments such as foot bath basin and blood glucose meter can be tried for free, which is very popular among elderly customers.

2)xx Pharmacy:

① Brand advantage: xx Pharmacy is a century-old shop, which has a certain reputation among the people. It has a complete range of Chinese herbal medicines and fine and expensive varieties, and is equipped with a sitting doctor of Chinese medicine. There are many customers who come to see a doctor, and