Service content of Shanghai Pudong International Airport

1. When waiting for inspection, please wait in line outside the yellow line at 1 meter, and prepare your boarding pass, plane ticket (except e-ticket) and valid identity documents for inspection by security inspectors.

2. In order to ensure flight safety and passengers can quickly pass the security check, please put the metal items you carry with you into the basket and pass through the metal detection door under the guidance of the security inspector after entering the security check channel. Hand luggage must be checked by an X-ray machine.

When you leave the security checkpoint, please take your luggage and belongings and enter the isolation area to wait for boarding. On-site inquiry is mainly responsible for providing direction guidance for passengers, inquiring about passenger flights on the same day, answering difficult questions and providing special convenience services.

Service location:

Terminal 1 (T 1)

-Domestic counter (near Gate 3) (06:00- Domestic flight reservation ends)

-International counter (near the boarding gate 1 1)(06:00- domestic flight booking ends)

-Arrive at the counter (near Gate 7) (06: 00-23: 30)

Terminal 2 (T2)

-domestic counter (near gate 23) (09: 00- 19: 00)

-international counter (near gate 26) (09: 00- 19: 00)

-Intermediate counter (near Gate 25) (06: 00-24: 00)

-Arrive at the counter (near Exit 2A) (06: 00-23: 30)

Transportation center

-Pedestrian Middle Road (near Maglev Station) (09: 00- 19: 00) Business Center

1 terminal (T 1): Arrival counter (near gate 7) (06: 00-23:30) Terminal 2 (T2): Arrival counter (near 2A exit) (06:00-23: 30), departure counter of Island B (06: 00)

Checked baggage

06:00-23:00(T2 departure layer T 1)06:00-24:00(T2 arrival layer t 1)

1 between gate 4-5 of the departure hall of the terminal and gate10-1; Arrive between gates 6-7 in the reception area of the lobby; Terminal 2 (T2) departure lobby, near Island A and Island M; Arrive at the international exit of the lobby;

Lost?and?Found?

06:00—23:00

Terminal 1 (T 1): Arrive at Terminal 2 (T2), between Gate 6 and Gate 7 in the reception area of the lobby: near L Island in the departure hall.

Battery car service

On the 4.2m floor of T2 Terminal, charged battery car service is provided for passengers in the departure and arrival corridor area, so as to save passengers' walking time and help passengers with mobility difficulties to reach their destinations in time.

10 Terminal 2 commitment

Terminal 2 of Pudong International Airport will bring new experience to Chinese and foreign travelers with advanced facilities and humanized services, and push 10 new service promise:

1. Love Channel Service: Provide handcart service and priority services such as ticket booking, customs clearance, border inspection, security inspection and boarding for unaccompanied passengers over 70 years old, pregnant women and disabled people.

Second, the commodity prices of terminal brand stores and chain stores are the same as those of brand stores and chain stores in the same city. Terminal commercial retail business units implement unreasonable returns (except food and tobacco).

3. Passenger check-in time: 95% of international/regional flights have a waiting time of less than 4 minutes for first class/business class passengers, and 95% of economy class passengers have a waiting time of less than 12 minutes. On domestic flights, the waiting time of 95% first class/business class passengers is less than or equal to 5 minutes, and that of 95% economy class passengers is less than or equal to14 minutes.

Ticket sales: 95% of passengers complete the ticket purchase in less than 5 minutes.

5. Security check: 95% of passengers wait for security check ≤ 10 minute.

6. Baggage claim: For 95% of flights, the first piece of baggage is submitted within 20 minutes after the plane is put into the wheel block, and the last piece of baggage is submitted within 40 minutes after the plane is put into the wheel block.

7. Building temperature control: the indoor temperature of the terminal building is 26 ~ 28℃ in summer; In winter, the indoor temperature of the terminal building is 18~22℃.

8.24-hour service hotline: The new service hotline number was launched on April 29th, 2008.

24-hour complaint handling telephone at Pudong Airport.

X. The free shuttle bus between the two terminals 1 runs every 10 minutes. On January 20 10, Shanghai implemented the "72-hour transit visa-free" policy for citizens of 45 countries. Passengers who transit from Shanghai Pudong Airport or Hongqiao Airport to a third country (region) and stay in the administrative area of Shanghai for no more than 72 hours can leave the country within 72 hours with their valid international travel documents, confirmed dates, joint flight tickets or relevant certificates, and are exempt from visas.

45 countries include Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Russia, Britain, Ireland, Cyprus, Bulgaria, Romania and Ukraine.

Citizens of the above 45 countries who transit to a third country (region) through the Shanghai airport port (Pudong International Airport or Hongqiao International Airport) can stay in the administrative area of Shanghai for no more than 72 hours without visa on the basis of their valid international travel documents, visas and dates for going to that country (region), joint air tickets with seats confirmed and leaving within 72 hours or relevant certificates. Carry ... with a

domestic flight

Passengers with first-class tickets can carry two pieces of luggage with them, and passengers with business class and economy class tickets can carry one piece of luggage with them. The volume of each piece of luggage shall not exceed 20×40×55 cm. The total weight of the above two items does not exceed 5 kg. Airlines have special restrictions on carry-on baggage, which shall prevail. )

international flight

Usually, the size of each piece of luggage is not more than 20×40×55 cm, and the total weight of hand luggage is not more than 5 kg. Airlines have special restrictions on carry-on baggage, which shall prevail. )

freight free

domestic flight

Passengers with adult or child tickets are 20 kg in economy class, 30 kg in business class and 40 kg in first class. Passengers with baby tickets have no free baggage allowance. (Airlines have special restrictions on free checked baggage, which shall prevail)

international flight

For passengers on international routes, the amount of free luggage can be divided into two categories according to the travel route: the weight system and the piece system.

(1) Free Baggage Weight Limit System

Scope of application: most of the world's routes except the United States, Canada, Mexico, Brazil, Chile and other piece-by-piece routes.

The free baggage allowance for passengers with adult tickets or children tickets is:

First class: 40 kg; Business class: 30 kg; Economy class: 20 kg

Babies who don't occupy seats can enjoy the free baggage allowance of 10 kg, and can carry baby cradles and folding carts for free.

Disabled passengers can bring a folding wheelchair, a pair of crutches and prosthetic appliances free of charge.

(2) Free piece-rate baggage system.

Scope of application: America, Canada, Mexico, Brazil, Chile and other American routes. Excluding the routes from Russia in Asia to the Caribbean and Central and South America; And the air route between French Polynesia and South America.

Free baggage weight

First class and business class passengers: each person can check two pieces of luggage free of charge, with the volume (sum of three sides) of each piece not exceeding 158 cm and the weight of each piece not exceeding 32 kg.

Economy class passengers: Each person can check in two pieces of luggage free of charge, and the volume of each piece (sum of three sides) does not exceed 158 cm, but the volume of two pieces (sum of three sides) does not exceed 273 cm, and the weight of each piece does not exceed 23 kg.

According to the adult fare 10%, the baby can check a 23KGS, the volume (sum of three sides) is less than 1 15CM, and the fully folded stroller or stroller can also be checked for free.

Special cargo consignment

The following special articles will be regarded as a piece of luggage, and the sum of its three sides shall not exceed 158 cm (62 inches), regardless of the size, but the weight shall be handled according to the above provisions:

-Sleeping bags or sleeping bags;

-An oversized canvas bag/leather bag/shoulder bag;

-A ski equipment: snowboards, poles and boots are integrated or snowboards and boots are integrated;

-A standard golf bag;

-A duffel bag (round canvas bag);

-Bicycles packed as required (motorless single-seater station wagon or racing car), with handlebars fixed on one side and pedals removed;

-A pair of standard paddles or a pair of obstacle paddles;

-A set of fishing equipment packaged as required: including no more than two fishing rods, a fishing reel, a pair of fishing nets, a pair of fishing shoes and a spare fishing gear box;

Sports gun refers to a rifle box with no more than two rifles, 5 kilograms of bullets, shooting pads, silencers and small rifle equipment; Or two shotguns are respectively packed in two shotguns boxes; Or no more than 5 pistols, 5 kilograms of bullets, silencers, binoculars for pistol shooting and pistol boxes with small pistol appliances;

-A portable musical instrument with a length not exceeding 100 cm (39 inches).

Airlines have special restrictions on carry-on baggage, which shall prevail. )

More than one piece of luggage is overweight.

The excess baggage fee for domestic flights is calculated at 65438+ 0.5% of the economy class fare per kilogram, and the unit of the amount is RMB.

International flights are divided into two parts: the overweight baggage fee is by weight and the overweight baggage fee is by piece.

Excess baggage fee

Calculate the excess baggage fee according to the weight exceeding the free baggage allowance. The weight is 1 kg. If it is less than 1 kg, it should be rounded to the next integer. The excess baggage fee charged per kilogram of excess baggage is called excess baggage rate, and its calculation method is: 65438+ 0.5% of the highest ordinary economy class fare for adults on the day when the excess baggage ticket is filled out. The calculation method of excess baggage freight is: excess baggage rate * excess weight, and the amount is in yuan, and the figures after decimal point are rounded to one place. Special provisions for charging excess baggage fees:

Skiing/water skiing equipment, each set of skiing equipment includes a pair of sledges, a pair of poles and a pair of snow boots; Water skiing equipment includes a pair of standard or obstacle water skiing equipment. If the skiing/water skiing equipment carried by passengers is counted as overweight luggage, the freight for overweight luggage is charged at 3 kg per set. Each passenger is limited to one set of skiing/water skiing equipment, and more than one set is charged according to ordinary overweight luggage.

Freight for overweight luggage

Piece-by-piece free baggage allowance is mainly applicable to China-US, China-Canada and other routes, and the fixed rate of overweight baggage is determined by the quantity, weight or volume exceeding the number of pieces. If there are two kinds of free baggage allowance in the whole journey, it is necessary to decide whether to apply piece-by-piece or piece-by-piece according to the stopover time. When passengers travel to and from the United States or Canada, if they involuntarily spend the night at a place in Zone 3 or transfer at a place in Zone 3 and change to the next earliest flight, and the stay time is less than 48 hours, the piece-by-piece free baggage allowance will apply. The freight of overweight luggage is charged at the standard rate, and different standard rates are charged in different regions and different stations. The applicable standard rates need to be consulted with the carrier airline. The calculation method is as follows:

① More than one piece:

Every time you check more than one piece of luggage (but the weight does not exceed 23 kg), you need to charge the standard excess baggage freight.

② Exceeding the volume:

If the volume of each piece of checked baggage (sum of three sides) exceeds 158 cm, but does not exceed 203 cm, the standard baggage fee shall be paid. If the volume of the checked baggage (sum of three sides) exceeds 203 cm, the baggage shall not be checked as checked baggage without the consent of the carrier. If you agree to check in, you will have to pay three standard excess baggage charges.

③ Overweight:

If the weight of each piece of checked baggage exceeds 23 kg and less than 45 kg, the freight will be charged according to three standard rates. If it exceeds 45 kg, the freight will be charged at the standard rate for each kilogram exceeding 10. Checked baggage exceeding 50 kg can only be checked with the consent of the carrier.

④ Mixed calculation:

If the checked baggage is a mixture of the above three situations, the standard rates payable for overweight, oversize and overweight are calculated respectively, and then the standard rates paid by the Head Office in liying are added to collect the freight.