Urban Rail Etiquette Training Report

Urban rail etiquette training report

Urban rail etiquette training report, urban rail, also known as urban rail, is a form of transportation, and its service quality must also be passed through Training can be improved, so what should we summarize after the training? Come and analyze with me what needs to be summarized in the urban rail etiquette training report.

Urban Rail Etiquette Training Report 1

Urban Rail Etiquette Training Summary Example

"Zhejiang University Outstanding Internship Summary Compilation" Urban Rail Transit Operation Management Position Work Summary of the internship period In the blink of an eye, the two-month internship period is coming to an end. Looking back on the two-month internship work, I feel deeply and gain a lot.

In the past two months, under the careful care and guidance of my leaders and colleagues, and through my own unremitting efforts, I have learned rare work experience and social insights in my life.

I will summarize my experience and thoughts during this period of internship in the urban rail transit operation management position from the following aspects: During the internship process in the urban rail transit operation management position, I always regard learning as gain It is an important way and method to acquire new knowledge, master methods, improve abilities and solve problems, and effectively use theory to arm the mind, guide practice and promote work.

Be proactive in thinking and actively use your existing knowledge in social practice. Only in practice can you test the usefulness of knowledge.

My biggest feeling during these two months of internship work is that we have learned a lot of theoretical knowledge in school, but it is rarely used in social practice, so that theory and practice are greatly out of touch. So that I can't find the direction in my future study and life, and I can't apply what I have learned.

At the same time, continuous learning at work is also an effective way to make up for one's own shortcomings.

In the information age, things are changing rapidly, society is changing, and people are also changing, so if you don’t study for a day, you will fall behind.

Through these two months of internship, combined with the actual situation of post of post of post of post of post of post of post of post of post of post of post of post of post of post of work of urban rail transit , carefully studied various policies, systems, management systems and work regulations of post of post, so as to make Difficulties at work have the most powerful weapon to solve them.

Through the study of these work regulations, I have further deepened my understanding of various tasks and can carry out various tasks in a realistic and pragmatic manner.

This internship was also a good arrangement. During the internship, I not only learned knowledge but also developed my abilities. I also learned some principles of life, so the internship arranged in this way was very successful

1. Purpose and main tasks of the internship

1. Understand the structure of the vehicle, each component of the vehicle and the maintenance site; understand the power supply and contact network.

2. Understand the composition of urban rail transit communication systems; understand 6502 relay interlocking and computer interlocking systems; understand switch machines and signals; understand CBTC.

3. Understand the rail transit station environment and design the station layout according to requirements; master the work responsibilities and related processes of the rail transit operation functional departments; understand the station environmental control equipment and train organization and scheduling.

4. Understand the main equipment and line maintenance processes of the Metro Public Works Branch.

2. Internship equipment and scene requirements

The internship location is Longyang Road and Zhangjiang Base of Shanghai Shentong Metro Group Co., Ltd., and the internship equipment is on-site equipment.

3. Key points of relevant knowledge

1. Basic models of Shanghai urban rail vehicles, vehicle structural components; vehicle parts and vehicle maintenance sites; power supply equipment and contact wires.

2. Basic structure of Shanghai urban rail signaling; urban rail transit communication system composition; 6502 relay interlocking and computer interlocking system; switch machines, signals; CBTC.

3. Basic principles of Shanghai urban rail operation; station environmental control equipment; train organization and dispatching.

4. Main equipment and line maintenance process of Shanghai Urban Rail Transit Metro Public Works Branch. Urban Rail Etiquette Training Report 2

1. Body Language

People all over the world use gestures to communicate effectively.

The most common gesture begins with mutual greetings. Understand the gestures, and at least you can tell what's vulgar and what's appropriate. This will make you more observant when encountering silent communication and make it easier to avoid misunderstandings.

1. Gaze (speak with eyes)

In official activities, use your eyes to look at the triangle on the face of the interlocutor. This triangle has the eyes as the bottom line and the upper corners to forehead. When negotiating business, if you look at this part of the other party, you will look very serious, and others will feel that you are sincere. During the conversation, if your eyes fall on this triangle, you will take away the initiative and control of my conversation.

In social activities, you also use your eyes to look at the other person's triangle. This triangle is made up of the two eyes as the upper line and the mouth as the lower vertex, that is, between the eyes and the mouth. When you look at the other person This part creates a social atmosphere. This kind of gaze is mainly used for tea parties, dances and various types of friendship gatherings.

2. Smile

Smiling can show a warm and friendly expression, can effectively shorten the distance between the two parties, leave a good psychological feeling to the other party, thereby forming a harmonious communication atmosphere , which can reflect one’s superb self-cultivation and sincerity in treating others.

Smile has a charm, it can make tough people become gentle and make difficulties easier. Smile is the lubricant of interpersonal communication and an effective means to make friends and resolve conflicts. Smile should come from the heart, don't fake it.

3. Handshake

It is a common "meeting gift". It seems simple, but it contains complex etiquette details and carries rich communicative information. For example: shake hands with winners to express congratulations; shake hands with losers to express understanding; shake hands with allies to express expectations; shake hands with opponents to express reconciliation; shake hands with sad people to express condolences; shake hands with farewell persons to express farewell. etc.

The standard handshake posture should be an equal handshake, that is, extend your right hand generously and hold the other person's palm with a little force with your palm and fingers. Please note: This method is the same for men and women! Many people in China think that a woman can only shake her fingers when shaking hands. This is wrong!

In social situations, you should pay attention to the following points when shaking hands

1. Between superiors and subordinates, only after the superior extends his hand can the subordinate extend his hand to shake.

2. Between elders and juniors, only after the elders reach out their hands can the juniors reach out and hold each other.

3. Between men and women, only after the woman reaches out her hand can the man reach out and hold her hand.

4. People should stand and shake hands, otherwise both people should sit down. If you are sitting and someone comes up to you and shakes your hand, you must stand up.

5. The handshake time is usually 3-5 seconds. A quick squeeze and then letting go would be perfunctory; holding on for a long time would be embarrassing.

6. It is an unfriendly behavior for others to extend their hand to shake your hand but you do not extend your hand.

7. When shaking hands, you should extend your right hand and never your left hand.

8. You cannot put one hand in your pocket when shaking hands.

2. Correct posture

Dress for success

Posture is always present in your movements. An elegant posture is a well-educated and confident person. .Perfect expression. A good posture will make you look much younger, and it will also make your clothes look more beautiful. Be good at using your body language to communicate with others, and you will definitely benefit a lot.

Standing posture

A woman's standing posture should be: head raised, chest raised, abdomen drawn in, legs slightly apart, face confident, and feeling upright.

Sitting posture

The correct sitting posture is when your legs are in a basic standing posture, and your hind legs can touch the chair. Sit down gently. The two navel caps must be together. It can be separated and the legs can be placed in the middle or on both sides. If you want to cross your legs, the two legs should be combined; if your skirt is very short, be sure to cover it carefully.

Walking posture

The correct walking posture is: raise your head, lift your chest, draw in your abdomen, hang your shoulders back, place your hands gently on both sides, swing them gently, and keep your steps steady. Be gentle and don't be sloppy.

Squatting posture

The correct way is to bend down and lift the lid. The two lids should be together and not separated. The buttocks should be downward and the upper body should be kept straight. This kind of squatting The posture is elegant and graceful.

3. Common bad behaviors

1. Improper use of mobile phones

Mobile phones and BP machines are indispensable communication tools in modern people’s lives. How to use them through These modern communication tools are used to demonstrate modern civilization, which is an issue that cannot be ignored in life. If you are busy and have to bring your mobile phone to social situations, then you must at least do the following: lower the ringtone so as not to alarm others.

When the phone rings, find a quiet place with few people to answer it, and control your speaking volume.

If you are talking in a car, at the dinner table, in a conference room, in an elevator, etc., try to keep your conversation brief so as not to disturb others.

The next time your cell phone rings and a tourist is next to you, you must apologize and say: "I'm sorry, I forgive you." Then walk to a place where it will not disturb others, finish speaking, and then take a seat.

If it is not convenient to talk on some occasions, tell the caller that you will call back, and do not force the call to answer and disturb others.

2. Spitting casually

Spitting is the easiest way to directly spread bacteria. Spitting anywhere is very impolite and will definitely affect the environment and our health. If you need to spit, wipe the phlegm on a paper towel and throw it into the trash can, or go to the bathroom to spit, but don't forget to clean up the phlegm stains and wash your hands.

3. Throwing away garbage

Throwing away garbage is one of the most uncivilized behaviors that should be condemned.

4. Chewing gum in public

Some people must chew gum to maintain oral hygiene, so we should pay attention to our image in front of others. Close your mouth and make no sound when chewing. And wrap the chewed gum in paper and throw it into the trash.

5. Picking your nose or ears in public

Some people are used to picking their noses or ears in public with their little fingers, keys, toothpicks, hairpins, etc. This is a very bad habit. Habit. Especially in restaurants or teahouses, when others are having a meal or tea, such indecent little actions often make onlookers feel very disgusted. This is very indecent behavior.

6. Scratching the scalp in public

Some people with a lot of dandruff often can’t help but scratch their scalp in public places, causing the dandruff to fly and scatter. Others were very unhappy. Especially in such solemn occasions, it is difficult to get others' understanding.

7. Shaking legs in public places

Some people will shake their legs intentionally or unintentionally when sitting, or let their crossed legs move back and forth like a pendulum. Shaking, and feeling good about myself, I thought it was harmless. In fact, this can make people feel very uncomfortable. This is not a sign of civility or graceful behavior.

8. Yawning in public

In social situations, yawning gives the other person the feeling that you are not interested in him and that you are very impatient. Therefore, if you yawn uncontrollably, be sure to immediately cover your mouth with your hand and say, "I'm sorry."