Monthly cleaning plan for property management community

Cleaners refer to people who use special cleaning and maintenance tools to engage in waste removal and garbage cleaning in streets, squares, large indoor gathering places, etc., maintenance of riverbank facilities, and urban environmental protection. The following is the "Monthly Cleaning Plan for the Property Community" prepared for your reference.

Chapter 1

January

1. Dust the corridors and stairs, and clean the corridor window glass.

2. Clean up flammable items in the building and clean the rooftop.

3. Wipe the street lights in the park and clean up dead spots.

4. Year-end health cleaning.

February

1. Dust the corridors and stairs, and clean the corridor window glass.

2. Thorough cleaning and stainless steel maintenance after the Spring Festival.

3. Clean the roof platform, rinse the awning, and wipe the floor elevator doors.

4. Underground garage mopping, door cleaning, and garbage classification.

In March

1. Clean the lobby floor and clean the corridor window glass.

2. Clean the rooftop and the steps at the door of the unit.

3. Remove dust from corridors and garages and clean up sanitary blind spots in each post.

4. Environmental disinfection and flushing of awnings.

April

1. Clean the rooftop and the door of the unit.

2. Clean the corridor glass and wipe the corridor pipe well doors.

3. Clean the elevator equipment floor in the building and disinfect the environment.

4. Clean up debris in the park and clean and disinfect all trash cans.

May

1. Dust removal from corridors and stairs, and dust removal from high-altitude pipes in the lobby and garage.

2. Clean up the debris in the building and clean the steps at the door of the unit.

3. Corridor glass cleaning and lobby floor cleaning.

4. Environmental disinfection and flushing of awnings.

June

1. Dust removal of garage pipeline facilities and equipment, and cleaning and disinfection of underground equipment layers.

2. Clean the rooftop and clean the corridor glass.

3. Clean and disinfect all trash cans and clean the steps at the door of the unit.

4. Environmental disinfection and flushing of awnings.

1. Clean the lobby floor and remove dust from the corridors and stairs.

2. Clean the rooftop and clean and disinfect the underground garage.

3. Clean the corridor glass windows and clean the steps at the door of the unit.

4. Environmental disinfection and flushing of awnings.

August

1. Clean the rooftop, wipe the elevator doors and pipe doors in the building.

2. Mop and wash the garage and do stainless steel maintenance.

3. Wipe the street lights in the park and clean the steps at the door of the unit.

4. Bounce dust off the walls and ceiling, and wash the awning.

September

1. Clean the rooftop and remove dust from the stairs and corridors.

2. Clean the window glass in the corridor and clean the door of the unit.

3. Clean up debris in the corridors and mop the underground garage.

4. Clean the dead corners of the bottom store and clean the small advertisements on the wall.

October

1. Clean the platform and clean and disinfect the basement.

2. Clean up debris in the public area, and clean up bullet dust and small advertisements on the walls of the building.

3. Clean the corridor glass and the steps at the door of the unit.

4. Environmental disinfection and flushing of awnings.

November

1. Clean the platform, clean the fallen leaves in the park, and clean the floor of the hall.

2. Remove dust from corridors and stairs, and clean around trash cans.

3. Corridor window glass cleaning and stainless steel maintenance.

4. Clean up flammable materials inside and outside the building and dust from high-altitude pipes.

December

1. Clean the platform and clean up dead corners in public areas.

2. Clean up debris in the corridors and high-altitude bullet dust in the underground garage.

3. Wipe the corridor lamps and clean and disinfect the underground equipment layer.

4. Wipe floor elevator doors and clean corridor window glass.

Part 2

(1) The professional level and service quality of employees are low.

Judging from the work and practice of the department for half a year, the customer service staff's professional level is low and the service quality is not very high. Mainly manifested in the immaturity of problem-solving skills and methods, lack of experience in dealing with emergencies, and low professionalism in service.

(2) The growth level of property charge performance is not high.

Judging from the current charging level, there is still a certain gap compared with the average level of 75% in Beijing last year. The main problems are the improper ways and methods of collecting fees, the low enthusiasm of employees, and the legacy of early and daily services. The problem was not solved in time and the overall service level of the project was low. Among them, the enthusiasm of employees for charging and the methods and methods of collecting fees were the main factors.

(3) Department management systems and processes are not sound enough.

Since the department has mainly focused on charging fees and property collection in the past six months, it has neglected institutional construction. At present, the staff management, service standards, and operating procedures have not been fully implemented. The system is not very sound, so the department's work efficiency, employees' sense of responsibility and work enthusiasm are affected to a certain extent.

(4) Coordination and handling of problems are not timely and appropriate enough.

The information feedback in terms of complaint handling, owners’ opinions, suggestions, and owners’ requests for help is not timely and comprehensive enough. After receiving the problem, it is not followed up and reported in a timely manner, and the way and method of handling the problem are inadequate.

3. Key points of the work plan for 20** ; Department management is basically institutionalized, employees' sense of responsibility and service levels have been significantly improved; various service tasks are carried out in an orderly manner, and the owner satisfaction rate has significantly improved compared with last year.

(1) Continue to strengthen the customer base, around 85.

(2) Further increase the level of property charges to ensure that the charge rate reaches around 80%.

(3) Strengthen department training to ensure that the professional level of customer service staff is significantly improved.

(4) Improve the customer service system and process, and the department will basically realize institutionalized management.

(5) Closely cooperate with the work of various departments to promptly and properly handle owner disputes, opinions and suggestions.

(6) Strengthen cleaning outsourcing management, ensure inspection and assessment, and continuously improve service quality.

Part 3

In order to cooperate with the establishment of green kindergarten and integrate environmental protection education into daily life, and at the same time, based on the age characteristics of children in kindergarten, I formulated an environmental protection education plan for this semester.

Theme: Cultivation of children's environmental awareness

Goals:

1. To inspire children to love nature, have preliminary curiosity and environmental responsibility, and have preliminary environmental awareness Awareness of protection.

2. Make it clear that you need to use your hands and brain to explore the environmental protection around you.

3. Under the leadership of teachers, students can enhance environmental awareness and experience the fun of environmental protection activities through activities that turn waste into treasure.

Specific content:

Specific content of monthly themes

Formation of environmental awareness in March

1. Arrange environmental protection classes to let children Accept the wraparound concept.

2. Use the parent forum to publicize the class’s environmental protection plan and content to parents.

3. Please cooperate with parents to help children consolidate the concept of environmental protection in their daily lives.

Collecting waste items in April

1. Carry out waste collection activities. Teachers prepare: environmental protection boxes.

2. The teacher helps the children screen and classify the collected items.

3. Continue studying environmental education classes.

May waste-to-treasure activity (1)

1. Cardboard painting encourages children to draw on the collected cardboard, and the teacher helps the children perfect the shape, frame, etc. of the cardboard.

2. The wonderful use of milk cartons. Decorate the collected milk cartons and make them into: houses, violins, etc.

3. The teacher provides the facial features of the plastic bag doll, and the children are responsible for decorating it and turning the plastic bag into an interesting doll face.

June waste-to-treasure activity (2)

1. Turn empty iron buckets into treasures. Empty milk buckets and meat floss buckets can be made into decorations, stilts, percussion instruments, etc. .

2. Functions of fast food boxes Make fast food boxes into animal faces and hold an animal costume party.