Regulations of the Ministry of Public Security on Receiving Police 1 10

Chapter I General Provisions Article 1 These Rules are formulated in accordance with the People's Police Law of the People's Republic of China and relevant regulations in order to strengthen the standardization and institutionalization of police work in public security organs. The command center of Nijo Castle City and County (Banner) Public Security Bureau shall set up an alarm service desk (telephone number: 1 10), which is responsible for receiving public emergency alarm calls, asking for help, and complaints about violations of laws and regulations or dereliction of duty by public security organs and their people's police. Article 3 1 10 The police reception work adheres to the purpose of serving the people wholeheartedly, cracking down on illegal and criminal activities according to law, maintaining social order and providing security services. Article 4 When receiving an emergency alarm, the alarm service desk (1 10) should handle it in advance, directly direct all units of the public security organs and the police who are responsible for handling the alarm, and call equipment to supervise and guide the handling of the alarm. All police types and actual combat units of public security organs should establish a 1 10 connection mechanism for receiving and handling police work to ensure the timely implementation of instructions. Article 5 The 1 10 alarm service desk shall establish and improve working procedures, internal management, assessment, notification inspection, rewards and punishments, etc. Article 6 1 10 The alarm service desk shall establish a supervision and restriction mechanism, accept the inspection and supervision of the public security organs at higher levels and all sectors of society, and improve its work in time. The Command Center of the Ministry of Public Security 1 10 is responsible for the professional guidance, coordination and supervision of the police handling work of public security organs throughout the country. The public security departments and bureau command centers of all provinces, autonomous regions and municipalities directly under the Central Government are responsible for providing operational guidance, coordination and supervision on the police reception work of public security organs within their respective administrative areas. Tel: 1 10. Chapter II Basic Requirements Article 7 1 10 The staff of the alarm service desk should master and use Mandarin, and when accepting alarms, asking for help and complaints, they should be: (1) strict in police appearance, standardized in behavior and enthusiastic in attitude; (2) When answering the phone, take the initiative to say, "Hello, answer the police officer's number ×× (city, county)1/kloc-0"; (three) ask the parties about the main situation of the case (matter) and the basic situation of the parties; (four) in accordance with the unified form of careful registration, custody, do a good job of receiving reports, command, police records, and file for future reference. Article 8 In cities where foreigners frequently come and go, the 1 10 alarm service desk should actively create conditions to open foreign language alarm services. In cities where there are many ethnic minorities, police services will be provided in the languages of local ethnic minorities. Article 9 The public security organ shall, according to the local actual situation, reasonably arrange the police force to ensure that the police officers can arrive at the scene in time when a case (incident) occurs. Article 10 The 1 10 alarm service desk shall issue warning instructions in a timely manner, and all business departments, grass-roots units and personnel of public security organs must obey the warning instructions issued by the 1 10 alarm service desk, and shall not shirk or delay the police, which will affect the handling of the police situation. Article 11 After receiving the alarm instruction from the 1 10 alarm service desk, police officers who deal with emergency alarm, help and complaints that are endangering public, personal or property safety should go to the scene to deal with them quickly. For other non-emergency alarms, calls for help and complaints, the police should deal with them as soon as possible. Twelfth emergency and non-emergency alarm, the time limit for help by the city and county public security organs according to the size of the city, town, police resources and road traffic conditions decided and announced, subject to public supervision. Chapter III Receiving Police Article 13 1 10 Receiving police is a "first-class receiving police", that is, the city and county (flag) public security bureau 1 10 alarm service desk receives police uniformly. Article 14 1 10 The scope of acceptance of the alarm service desk is as follows: (1) Criminal cases; (2) Public security cases (incidents); (3) Mass incidents that endanger personal and property safety or social order; (4) Natural disasters and public security disasters and accidents; (five) other alarms related to illegal crimes that need to be handled by the public security organs. Article 15 1 10 After receiving the alarm, the alarm service desk will send police to handle it according to the alarm situation. In case of emergency cases (incidents) endangering public, personal or property safety, it shall immediately report to the person in charge, and notify the competent business department at the same time when the police are disposed of. Article 16 Major cases (incidents) that meet the scope stipulated in Article 14 of these Rules shall be reported to the person in charge in time according to the nature of the police situation, the scale of the situation and the urgency, and the police shall be dispatched to deal with them quickly according to the work plan and the instructions of the person in charge. Seventeenth for small-scale general mass incidents with little impact, it shall immediately notify the competent department of business, and dispatch police to maintain order at the scene as appropriate, and assist the relevant departments to dissuade and prevent the situation from expanding. Article 18 When a large-scale and violent mass incident occurs, it shall immediately report to the person in charge, and send personnel to the scene to control the situation according to the work plan and the instructions of the person in charge, assist the relevant departments to ease and resolve the contradictions and calm the situation as soon as possible. Nineteenth natural disaster alarm should be scheduled according to the type and degree of disaster, and report to the person in charge at the same time. Article 20 When a case (incident) occurs in an area where the jurisdiction of the report is temporarily unclear, police officers should be appointed to handle it first, and then handed over to the relevant departments of the local public security organs for handling if necessary. Twenty-first lying to the police or making harassing calls shall be investigated and dealt with according to relevant laws and regulations. Article 22 1 10 The principle of combining "first-class policing" with "nearby policing" and "classified policing" shall be implemented in policing work; Megacities can adopt corresponding police handling mechanism according to the actual situation. Twenty-third police officers should be dressed in accordance with the provisions, with strict police appearance and necessary police equipment such as police equipment and communication tools; Full-time police should master basic rescue, disaster relief and medical rescue skills. Twenty-fourth police officers should properly handle the police situation according to the relevant regulations after arriving at the scene. After receiving the alarm, report the handling situation to the 1 10 alarm service desk in time, and make a record of receiving the alarm. If the police need to make legal documents for handling cases, it shall be handled in accordance with relevant regulations. Article 25 For an ongoing case (incident), if the police officers who arrived at the scene at the first time are not enough to stop or control the situation, they should immediately report the case (incident) to the alarm service desk at1/kloc-0. 1 10 The alarm service desk quickly mobilizes and directs relevant police types and departments to rush to the scene to reinforce or carry out monitoring and investigation according to the work plan. Article 26 If it is necessary to monitor and investigate the reported major cross-regional cases, the 1 10 alarm service desk will report the situation to the public security organ at a higher level or notify the public security organ in the relevant area as appropriate, and at the same time direct the local police to handle it. After receiving the instructions from the public security organ at the higher level or the notification from the public security organ at the place where the case occurred, the public security organ in the relevant area shall promptly implement relevant seizure measures according to the work plan, provide necessary assistance, and keep in touch with the public security organ at the place where the case occurred or the local public security organ 1 10 alarm service desk at any time. Article 27 In addition to handling the police situation involving foreigners according to regulations, police officers should report to the 1 10 alarm service desk in a timely manner, and the 1 10 alarm service desk should promptly notify the foreigner management department of the local public security organ to send personnel to assist in handling the work. Article 28 When using weapons and police equipment, police officers shall abide by the relevant provisions of the Regulations of People's Republic of China (PRC) People's Police on the Use of Police Equipment and Weapons. Chapter IV Accepting Help Article 29 1 10 The scope of accepting help from the alarm service desk: (1) In case of drowning, falling off a building, suicide, etc. The public security organ needs emergency assistance; (two) the elderly, children, mentally retarded people, mental patients and other people are lost and need the help of the public security organs to find them in a certain range; (3) The public is in danger and isolated and needs immediate assistance; (four) involving water, electricity, gas, heat and other public facilities in danger, threatening public safety, personal or property safety and the order of work, study and life, requiring the public security organs to deal with it first; (five) other urgent matters that need to be handled by the public security organs. Thirtieth public security organs should actively participate in urban emergency response under the unified leadership of the government, cooperate with relevant departments to fully perform their duties and provide services to the society. Article 31 The 1 10 alarm service desk shall send police to handle the emergency help that may endanger public safety, personal or property safety beyond the scope of public security organs, and notify the relevant departments or units to send personnel to the scene to handle it. Police officers of public security organs may give necessary assistance when dealing with it by relevant departments or units. Article 32 For non-emergency help beyond the scope of public security organs, 1 10 alarm service desk alarm personnel shall inform the helper to seek help from the competent department or unit, and give necessary explanations as appropriate. Thirty-third 1 10 alarm service desk staff who undertake the emergency handling task of the city with the calling number shall promptly transfer the help calls beyond the handling scope of the public security organs to the relevant units for disposal. Chapter V Acceptance of Complaints Article 34 1 10 The scope of complaints accepted by the alarm service desk: The public security organ and its people's police violate the People's Police Law of the People's Republic of China, the Regulations on Supervision of Public Security Organs and other laws and regulations and the disciplinary provisions of the people's police, illegally exercise their functions and powers, fail to perform their statutory duties, and fail to abide by various law enforcement, duty, organization, management systems and professional ethics. Article 35 The police supervision department of the public security organ may also set up a complaint reception desk with the telephone number 1 10, which is directly responsible for receiving and handling complaints. Article 36 The 1 10 alarm service desk shall truthfully register complaints, investigate and handle them impartially, and give timely feedback. Article 37 1 10 When accepting a complaint, the alarm service desk shall ask the complainant about the basic information of the complained object, the specific content of the complaint, and the complainant's name, work unit or home address, contact information and other main information. Article 38 1 10 The alarm service desk shall keep the contents of the complaint and the complainant's situation strictly confidential, and it is strictly forbidden to disclose the contents of the complaint to the respondent or other personnel. Article 39 1 10 The alarm service desk shall take corresponding measures to handle complaints according to the situation. (a) of the ongoing public security organs and their police in performing their duties according to law, exercising their functions and powers, law-abiding, etc., complaints shall be ordered to the nearest police force to deal with in advance, and notify the police supervision department to conduct on-site investigation and handling. (2) In the past, public security organs and police officers had complaints in performing their duties, exercising their functions and powers, and abiding by laws and regulations. Inform the complainant to complain to the departments with jurisdiction such as discipline inspection, supervision, letters and visits, and legal system of public security organs, and at the same time transfer them to the departments with jurisdiction such as discipline inspection, supervision, letters and visits, and legal system at the same level for investigation and handling according to specific circumstances. The relevant departments shall promptly investigate and handle the complaints handed over by the 1 10 alarm service desk. (three) complaints or letters and visits made through other channels shall be handled by the original accepting department. (4) If a police officer of a foreign public security organ or a police officer of a public security organ without affiliation is complained in the local area, he shall instruct the nearest police force to handle it in advance, and then transfer it to the unit to which the respondent belongs. (five) for complaints outside the scope of public security organs, you can inform the complainant to complain to the relevant functional departments and make necessary explanations. Article 40 The relevant departments and units that specifically undertake complaints shall conduct investigations and handle them in a timely manner, and inform the complainant of the investigation within 3 days after accepting the complaint, and send a copy to the alarm service desk 1 10 for future reference; If it is not resolved within 3 days, it shall promptly inform the complainant of the handling situation. Unless the complainant's name, work unit or home address and contact information are false, it is impossible to inform him. Article 41 1 10 The alarm service desk and the relevant departments that undertake complaints shall investigate and handle them objectively and fairly in strict accordance with the provisions of laws and regulations, so as to prevent the police from being falsely accused and framed due to complaints. Forty-second complaints that have been resolved should be clear in fact, conclusive in evidence, accurate in qualitative analysis, legal in procedure, properly handled and filed for future reference. Complaints assigned by public security organs at higher levels shall be reported in a timely manner. Forty-third public security organs at higher levels shall examine the handling of complaints received by public security organs at lower levels. If mistakes are found in fact finding, handling procedures and handling results, they shall be corrected within a time limit. Chapter VI Policing Guarantee Article 44 The public security organ shall strengthen the education on the purpose, professional ethics and legal system of the staff of 1 10 alarm service, and strive to be politically firm, proficient in business, excellent in work style and fair in law enforcement. Article 45 The public security organ shall provide necessary institutional setup, personnel, equipment and funds for the normal operation of the 1 10 alarm service desk. Article 46 1 10 The alarm service desk shall, jointly with relevant departments, formulate the work plan for the public security organ at the same level to handle all kinds of emergency cases (incidents) and mass incidents, and report it to the public security organ at a higher level for the record. Article 47 The public security organ shall organize relevant police types and departments to carry out pre-plan drills to deal with various cases (incidents), enhance the coordination and cooperation ability among police types, and improve the rapid response ability and overall coordinated combat ability of the public security organ. Article 48 1 10 The staff of the alarm service desk must have strong political and professional qualities, be healthy, be familiar with the basic laws and regulations of public security work and common sense of public security work, have strong abilities of analysis, judgment, comprehensive induction and command and coordination, be familiar with the natural situation and police force distribution in the police receiving area, be familiar with the handling plans of various cases (incidents) and be skilled in operation1kloc. Article 49 The public security organ shall strengthen the political and legal study and professional skills training of the 1 10 alarm service desk staff, regularly carry out on-the-job training and business assessment, and improve the political quality, professional quality and service level of the police who receive the police. Article 50 1 10 The staff of the alarm service desk shall be rotated regularly within the public security organs if they belong to the civilian police. Article 51 1 10 alarm service desk shall be equipped with alarm receiving and recording system, wired and wireless command and dispatch system, public security geographic information system (electronic map), corresponding information inquiry terminal, necessary office equipment and transportation, and equipped with professional and technical personnel to ensure that the equipment is in good working condition. Article 52 (1 10) The police handling unit shall be equipped with police equipment and rescue equipment such as transportation, communication tools, guns, police equipment, bulletproof vests, ropes, first-aid boxes, etc. in accordance with regulations. 1 10 Special police cars shall be uniformly marked and equipped with necessary first aid equipment. Chapter VII Awards and Penalties Article 53 If the alarm service desk, the police receiving unit and the police receiving the alarm have made outstanding achievements, they shall be rewarded in accordance with the relevant regulations and procedures. Article 54 1 10 If the police who receive the police violate these rules slightly, they shall be criticized and educated; Causing serious mistakes or serious consequences, shall be given administrative sanctions in accordance with the relevant provisions; Those who violate the law shall be investigated for legal responsibility according to law. Chapter VIII Supplementary Provisions Article 55 The public security departments and bureaus of provinces, autonomous regions and municipalities directly under the Central Government may formulate detailed rules for implementation according to actual conditions and report them to the Ministry of Public Security for the record. Article 56 The Ministry of Public Security shall be responsible for the interpretation of these Rules.