Looking for basic knowledge of hotel or restaurant management

1. What three skills do managers generally need to have? A manager needs to have the following three management skills: ① Technical skills. As far as hotels are concerned, they are the professional skills required for this hotel and this position. and skills that are indispensable for effective collaboration in modern enterprises. Not only industrial enterprises require technical skills, but other industries also require technical skills, which are also very important for hotels. ② Conceptual skills are the ability to form concepts. It means that a manager can think abstractly and have the ability to form concepts; has a certain level of management theory and can apply management ideas to solve practical problems; and has the ability to analyze, judge and make decisions. ability. ③Humanistic skills are the ability to deal with interpersonal relationships. It refers to the ability to cooperate with people and affairs, including contacting peers internally, understanding the activities of subordinates, motivating and inducing the enthusiasm of subordinates, and contacting and coordinating externally with relevant organizations and personnel. There are similarities and differences in the requirements for managers at different levels to possess these three skills. For the first technical skill, low-level managers (such as foreman) must be proficient in the unique and specialized technical skills of their position, otherwise they will not be able to command. Employees provide physical services to guests. As for high-level managers, the requirements for technical skills are not as important as those of lower-level managers, but they also need to have general understanding and mastery, but it is not enough for a mere layman. Another example is the third ability to deal with interpersonal relationships, which is equally important regardless of top managers, middle managers or low-level managers. It’s just that the objects of work and the scope of contact are different. Another example is the ability to form the second concept, which is very important for senior managers, because whether a senior manager has the concept of modern management, whether he has keen insight and creative spirit, and whether he has correct judgment and The ability to make decisions and whether there is an overall concept is related to the success or failure of an enterprise. What is humanistic management? Humanistic management is people-oriented management. It is the current golden rule of business management. The dominant method of humanistic management has changed from traditional management (a management method that relies on carrots and sticks of money and punishment) to a management method dominated by incentive principles. Incentive is not only a manifestation of material form but also a manifestation of spiritual form. The combination of the two forms an all-round incentive. Managers should pay attention to the application of incentive principles: (1) Target incentives (6) Participation incentives (2) Management incentives (7) Respect incentives (3) Emotional incentives (8) Crisis incentives (4) Role model incentives (9) Destination incentives ( 5) Reward and punishment incentives (10) Material incentives What is benefit? Benefits are effects and benefits. Benefits include both economic benefits and social benefits. "Effectiveness" is the method and means to achieve "benefit", and "benefit" is the purpose and motivation to improve "efficiency". The compatibility of the two can promote the improvement of efficiency, and the contradiction between the two will hinder the growth of efficiency. It can be seen that the introduction of the benefit concept is not only a new concept of management, but also a new goal of management. What is a role? A character generally refers to a character played by an actor in a play, movie, or television. A metaphor for a certain type of character in life. 3. Managers, what should you pay attention to after clarifying the division of labor among your subordinates? ④ According to the task requirements, organize people and property for optimal combination, and insist on taking "things" as the center and setting up people according to "things". ⑤ Division of labor and collaboration, that is, clarifying the responsibilities of each department, each job type, and each employee for division of labor and collaboration, that is, clarifying "what to do" and "how to do it" after each position. After the division of labor, attention must be paid to solving coordination problems and constraints. In order to achieve the company's goals and tasks, they must be solved. ⑥Unified command and organization are the basis of unified command. Without organization, there is no unified command. 2. Why should managers be knowledgeable? If a manager wants to achieve results and make contributions, he must learn, learn and learn again, be knowledgeable, and develop a lifelong habit of learning. 3. What is knowledge? What are the 8 categories of knowledge that are generally divided into? Knowledge is the reflection of objective things and laws in the human brain. It is the sum of the understanding and experience that people have gained in the practice of transforming the world. Knowledge is divided into 8 categories: ① Natural science ⑤ Thinking science ② Social science ⑥ Human science ③ Mathematical science ⑦ Literary science ④ System science ⑧ Military science 2. What three levels of knowledge system do managers need to possess? ④Basic knowledge of natural sciences and social sciences, which is the most basic level. Managers must have political theory and scientific and cultural foundations that are suitable for the positions they hold. They must also understand the policies and regulations of our country's economic and national tourism industry.

⑤The basic knowledge required for hotel management in this major, such as certain management science and related technical and scientific knowledge, as well as the application ability of a foreign language. ⑥Professional knowledge should understand the basic theories of management and relevant professional functional knowledge of the same position, such as hotel PA department, guest room department, restaurant department, finance department, etc., operation and management knowledge. 2. What is hotel management? The so-called hotel management is a general term for managers to plan, organize, direct, control, regulate and other management activities in the reception service process in order to make the hotel achieve the established goals of operation. Hotel management is an important practice that includes operation and management. The important practice of hotel management is that managers should perform management functions and give full play to the role of management to ensure that the hotel has both economic and social benefits. Therefore, a very important aspect of hotel management is that managers enable subordinates to do a good job in the part of their work they are responsible for. 2. What is job responsibility system? The so-called job responsibility system is a system of responsibilities that specifically stipulates the responsibilities, authority, operating standards, workload and required requirements of each position through certain rules and regulations. 3. Basic requirements for job responsibility system. The basic requirements of the job responsibility system can be summarized as follows: (1) Five certainties - fixed positions, fixed tasks, fixed personnel, fixed authority, and fixed responsibilities (2) Five haves - directors and directors are managed, everyone has specific responsibilities, and handles affairs There are standards, there are procedures for operations, and there are inspections for work (3) Unification of responsibilities and powers, and having responsibilities and powers are the conditions for implementing the job responsibility system. 4. The important contents of the job responsibility system are as follows: (1) The scope of responsibilities and specific tasks of each position (2) Specifying the basic standard requirements for each job (3) Clarifying the responsibilities for losses caused by errors ( 4) The necessary powers to perform duties (5) Clarify the collaborative relationship and responsibilities with the relevant jobs. The job responsibility system emphasizes positions, individuals, and responsibilities. It involves every employee. Therefore, the responsibility system is formulated All employees should be mobilized to participate. Implementation of the job responsibility system To implement the job responsibility system, a strict assessment and supervision system must be adhered to. The assessment must be combined with the economic responsibility system, focusing on individual assessment. As a manager, we must raise our awareness of this. If there is no assessment system, there will be no scientific basis to supervise the implementation. Without strict supervision, job responsibilities will become a mere formality. 5. What is motivation? The so-called motivation is that managers find ways to mobilize the enthusiasm of subordinates and let them unleash their stored potential. It is the key to stewardship. Here managers must make it clear that the core of the manager's command function is to encourage subordinates to work proactively to achieve hotel goals. 6. What is competition? Competition means competing with others for your own interests in all aspects. Our country is in the process of transforming its economic system. The socialist market system is gradually developing and growing. Hotels must adapt to the requirements of the market economy and seek to exist and develop in market competition. Therefore, managers must establish a concept of competition, which should include the following: Points: (1) Based on the market. (2) Firmly establish the concept of "service quality is the life of the hotel". (3) Pay attention to all kinds of information, study market changes, strengthen risk awareness, and dare to compete, be good at competition, and win in the competition in terms of hotel service items, service facilities, service features, and service quality. (4) Competition for spot hotels is largely a competition for talents. Talents are of decisive significance for hotels to improve service quality, improve operation and management, and participate in market competition. Managers must adapt to this trend and strive to improve their own quality while improving the quality of their employees to raise their mental state, ideological and moral science, technology and professional knowledge to a new level. 7. Role of managers in the company 1. Be a good consultant to the manager. To be a good consultant to the general manager, managers must: (1) Comprehensively understand the situation of their own departments and provide timely and accurate decisions to the general manager. information. (2) Have certain analytical skills and be able to find out the crux of the problem. (3) Make timely suggestions to the Prime Minister based on the development needs of business services. 2. Planner Planning is planning, it is thinking about what to do in advance. When to do it, where to do it, how to do it and who to do it. Planning is the means taken to achieve an end.