Is Haimen Water Supply Company open on Saturday?

Open the door. It's at No.320 Renmin Middle Road, near Dongfeng New Village. There are also specific reports about Haimen Water Supply Company and the government. You can have a look:

In order to meet the needs of urban economic development and people's life, and make urban water supply achieve good water quality, sufficient water pressure, accurate measurement, fast maintenance, good morality and excellent service, our company makes the following social service commitments:

First, the water acceptance

Users apply for water supply, meter reading, household reform, timely registration, complete procedures, timely transfer of survey and design; If the survey meets the requirements, the design shall be completed within 15 working days; If the construction conditions are met, the construction will be completed within 15 working days after the user prepays the project payment.

Second, the construction site

Strictly implement the construction specifications and fulfill the construction contract. The construction site should be fenced as required, and night warning lights and billboards should be hung. After the construction, it takes 3 working days for general projects and 7 working days for larger projects to finish the work, clean up materials, clean up the site and repair the damaged pavement.

Third, meter reading charges.

Timely, accurate and in place to check the water meter, and charge according to the prescribed standards; In order to facilitate users to pay fees, the business hall goes to work normally on holidays, and the bank is entrusted to collect water fees; Respond to the user's copy consultation or complaint in time; If the meter reading number of resident users in that month is obviously abnormal, check with users in time.

Fourth, the water supply pressure.

Under normal circumstances, continuous water supply should be realized to ensure that the water supply pressure at the end of urban water supply trunk line is not less than 0. 14 MPa, and the qualified rate of pipe network pressure is not less than 97% of the national standard.

Verb (abbreviation for verb) Water quality of water supply

Sampling, testing and analysis are carried out according to national standards, and raw water, factory water and pipe network water are strictly managed to ensure that the comprehensive qualified rate of water supply quality reaches over 98%; Users found water quality problems, timely sampling and testing, and give users a clear answer within three days.

Maintenance service of intransitive verbs

In case of sudden tube explosion, arrive at the scene in time after receiving the report. If there are no special circumstances, the pipeline below DN 100 will be repaired and drained within 12 hours; The pipeline above DN 100 is subject to 24-hour maintenance, and the paid service is implemented in the household table.

Seven, water matters needing attention

In case of special circumstances, water supply or depressurization must be stopped and users should be informed in time. Plan to stop water supply and notify users 24 hours in advance; The notice is delivered directly and posted in various forms such as notice, radio, television and newspaper.

Eight. Hotline service

Seawater hotlines: 822 1305 1, 82296244 and "10", which are on duty 24 hours a day. Consult users and answer questions; Various water use and water connection problems reflected by users, such as service, warranty, complaints, etc. It shall be handed over to the relevant departments of the company for handling in time, and the processing results shall be fed back to the users.

Nine, the first question responsibility system

Establish the responsibility system of first inquiry, and the person responsible for answering the consultation or accepting the complaint shall be responsible for the consultation and complaint of the unit or the masses to the end. The person in charge shall warmly receive and seriously and responsibly do a good job in reply, explanation or handling, and shall not shirk, dispute or delay. If you can answer immediately, answer on the spot; If you can't reply immediately, you will reply to the consultation (complaint) results within 3 working days in general, and no more than 7 working days in special circumstances.

X. Complaint handling

User complaint telephone number: 822 12720. The company will reply to user complaints within 3 working days, and handle them within 10 working days. If it cannot be handled within the specified time due to reasons other than our company, our company will explain to the complainant. If the complainant is still not satisfied with the company's handling, he can continue to complain to the water supply administrative department.

XI. This system has been implemented since March 2004 1.