Commitment letter of bank optimization service

We will serve you with the service concept of "customer first, attention to detail", and we promise:

1. Service economy and scientific development. Earnestly implement Scientific Outlook on Development, serve Henan economy, build harmonious finance, and contribute to the construction of Central Plains Economic Zone.

2. Compliance management and integrity practice. According to the Commercial Banking Law, Banking Supervision Law, China Banking Counter Service Standard, China Banking Civilized Service Convention and other national laws, regulatory provisions and industry standards, we will persist in seeking truth from facts and operating according to law. Practise in a clean and honest way, and resolutely put an end to eating, taking, getting stuck, wanting and other behaviors.

Third, be honest and trustworthy, and standardize services. Provide customers with excellent service, active and enthusiastic hospitality, civilized and decent language, accurate and standardized operation, patient and meticulous work, efficient and thoughtful service; Open charging standards shall be implemented in strict accordance with the charging standards approved by the relevant state departments; Strictly abide by the business hours, do not postpone the business hours, do not close the door in advance, and do not reduce the service content; Maintain the normal operation of self-service equipment, add money in time and maintain it in place.

Fourth, serve sincerely and accept supervision. Employees should dress neatly, wear badges and consciously accept customer supervision and social supervision; The lobby manager serves in the lobby around the clock, accepts customer consultation and guides customers; Implement the mysterious customer inspection system and hire professional consulting companies to supervise our services; Implement the responsibility system of first inquiry and accountability system, and do a good job in customer service in an all-round way.

Ccb unified service and complaint telephone number: 95533, service and complaint website: #url#.

Letter of Commitment on Fair Treatment of Consumers by Banking Industry in Liaoning Province

In order to effectively safeguard the legitimate rights and interests of banking consumers, continuously improve the overall service level and quality of the banking industry in our province, establish the brand image of high-quality service in the industry, and promote the healthy development of the industry, Liaoning Banking Association, in conjunction with banking institutions and member units, solemnly promises to the vast number of banking consumers:

I. Abide by laws and regulations and faithfully perform the contract.

(1) When providing products or services to banking consumers, abide by relevant national laws and regulations, industry norms and self-discipline agreements.

(two) strictly fulfill the contractual obligations to ensure that consumers get the corresponding quality of service.

(three) shall not make unfair and unreasonable provisions to consumers in the form of standard contract terms, store notices, etc. , or reduce or exempt from civil legal liability to consumers.

Second, truthfully disclose information to prevent misleading consumption.

(1) Consciously follow the principle of "the seller is responsible" and make full information disclosure and risk disclosure to ensure that consumers know and understand the risks of related products and services in advance.

(two) do not provide misleading information to consumers, or make promises or guarantees that do not comply with relevant laws and regulations.

(three) advertising or promotional materials are true, accurate and easy to understand.

Third, the service is clearly marked, and the fees are reasonable and open.

(a) strictly implement the government guidance price and government pricing, and reasonably determine the market adjustment price.

(two) the products and services are clearly marked, and the relevant service items, contents and price standards are publicized.

Fourth, standardize the operation process and provide convenient and safe services.

(1) Improve business processes, standardize employees' business operations and handle various businesses in a timely manner.

(2) Providing legal transaction vouchers or service vouchers to consumers in accordance with regulations.

(three) according to the needs of consumers, provide complete consulting guidance and technical support.

(4) Providing corresponding products or services according to consumers' risk tolerance.

(5) Pay attention to special consumer groups such as elderly customers and disabled people, and fully meet the needs of customers at different levels.

Fifth, improve confidentiality awareness and protect customer information.

(1) Follow the management principle of "truthfulness, accuracy, completeness, effectiveness and safety" and establish a scientific customer information management system.

(two) strictly confidential customer information, except for special circumstances stipulated by law, do not provide any information related to customer information.

(three) to strengthen the education of employees, to prevent information leakage or abuse, respect the privacy of consumers.

Six, consultation channels, complaints handled in a timely manner.

(a) publicity telephone or online banking operation process, convenient for consumers to consult and complain.

(two) publicity complaints telephone, timely and properly handle consumer complaints, improve the satisfaction of complaint handling.

Seven, practice social responsibility and popularize financial knowledge.

(1) Adhere to multi-channel and multi-level consumer education and popularize financial knowledge.

(2) Explain the business and products to consumers in easy-to-understand language, reveal risks, and enhance consumers' risk awareness and risk prevention ability.

(3) Introduce the basic knowledge, product features, investment risks and income forms of bank wealth management products to consumers with different consumption types through various channels.

(four) to take corresponding measures to remind consumers in time to prevent fraud, theft and other illegal and criminal acts, to ensure the safety of assets.