Summary of 315 activities of the Industrial and Commercial Bureau

Summary of 315 activities of the Industrial and Commercial Bureau

Continue to increase consumer education and guidance, innovate ways to protect rights, promote working methods, and give full play to social organizations as a bridge between the party and the government to connect with consumers. The following is a summary of the 315 activities for your reference. I hope it can help you.

1. Basic content

In the series of publicity and commemorative activities on March 15, 20**, the Municipal Consumer Committee mainly organized and carried out the following activities:

First, a symposium was held to actively promote the China Consumers Association’s 20** consumption and development theme; second, a March 15 party was held to popularize the Consumer Law and scientific consumption knowledge; third, The fourth is to organize county (city) district consumer committees (associations) to carry out various publicity and consultation activities; the fourth is to produce publicity display boards to publicize the city’s achievements in consumer rights protection in 2008; the fifth is to participate in market supervision and inspection, investigate and deal with threats to consumers’ lives and health , physical health, and mental health; the sixth is to print postal postcards and widely collect hidden rules in the consumer field; the seventh is to carry out consumer experience for thousands of people to boost consumer confidence in the city; the eighth is to provide suggestions and suggestions to the government Focusing on optimizing the consumption environment; the ninth is to organize the home appliance industry's trade-in integrity pledge event; the tenth is to commend provincial and municipal "double-satisfaction" enterprises; the eleventh is to organize counterfeit and shoddy goods and famous and high-quality products; the twelfth is to open up ?3.15 in print media ?Event special edition, disclosing typical rights protection cases that occurred in 2008; 13th is to accept consumer complaints on-site; 14th is to produce live video CDs of "Consumption and Development" themed activities.

During the entire 3.15 event, the Municipal Consumer Affairs Commission united with government functional departments such as industry and commerce, quality supervision, health, drug supervision, commerce, housing management, price, justice, culture and 107 enterprises to carry out the event simultaneously. The city has set up 11 venues for publicity and consultation service activities. 23 leaders of party committees, people's congresses, governments and CPPCC at or above the county level participated in the on-site activities. 13 city and county-level leaders including Zhu Zhonghua, member of the Standing Committee of the Municipal Party Committee and executive deputy mayor, delivered speeches on the spot. During the speech, more than 18,000 people received on-site consultation services, 213 complaints were received, 327 home appliances were exchanged for new ones, more than 800 product repair services were provided, 56 hidden consumption rules were collected, 15 enterprises and institutions were organized to serve the countryside, and 38 market supervision inspections were conducted. times, 52 promotional display boards were produced, 110 promotional banners were hung, 36 slogan balls were sold, and more than 100,000 copies (volumes) of various promotional materials were distributed; 11 symposiums of various types were held, and 110 promotional vehicles were dispatched. Organized 16 special theatrical performances, criticized 25 cases of harm to consumers through the news media, published more than 100 promotional articles in the media and on the Internet, produced 17 TV and radio special programs, and broadcast time for 18 hours, with significant effectiveness and influence Widely received unanimous praise from all walks of life.

2. Main features

Compared with previous years, this year’s 3.15 series of publicity and commemorative activities are carefully deployed, with innovations and breakthroughs in organizational forms and methods. There are mainly three aspects: Features:

(1) Government leaders attach great importance to it, the Industry and Commerce and Consumer Commission pay close attention to its implementation, and relevant departments act in a unified manner.

This year’s March 15 publicity and commemoration activities start early and act quickly. The Municipal Administration of Industry and Commerce and the Consumer Council formulated the "Huangshi City Implementation Plan for the March 15th International Consumer Rights Day Publicity and Commemoration Activities" on the second day after the Spring Festival. Director Wang Xianjun repeatedly asked about the preparations, requiring attention to details and planning. Features, create new ideas and create effects. And established the team leader Zhu Zhonghua, honorary chairman of the Municipal Consumer Committee, member of the Standing Committee of the Municipal Party Committee and executive deputy mayor, Qiu Shanxi, consultant to the Municipal Consumer Committee and deputy director of the Municipal People's Congress, Cheng Dexin, consultant to the Municipal Consumer Committee and vice chairman of the Municipal People's Political Consultative Conference, Municipal Industry and Commerce Bureau The activity leadership group, with Party Secretary and Director Wang Xianjun as the deputy leader and leaders of relevant departments as members, provides a strong organizational guarantee for the effective development of the activity. At the same time, the Municipal Consumer Committee also held a special meeting of the Secretary-General of the County (City) District Consumer Committee (Association) to make specific arrangements for the activities.

Each county (city) district took immediate action in accordance with the overall deployment, and established an activity leading group headed by local government leaders and attended by heads of relevant departments. Based on actual conditions, they formulated plans, strengthened responsibilities, and worked together to implement them, ensuring that the "3.15" activities were carried out carried out smoothly. In accordance with the specific requirements of the "3.15" series of activities, the Municipal Consumer Committee, Daye City Consumers Association, and Yangxin County Consumer Committee have respectively established a "3.15" activity coordination group, a market inspection group, a publicity consulting service group, a consumer rights protection group, and a publicity and reporting group. and the logistics support team, so that the tasks are divided and the responsibilities are clear, forming a working pattern in which the main leaders personally handle the work, the department leaders handle the specific tasks, and everyone has responsibilities and division of labor. On March 3, the Municipal Consumer Council invited local media reporters to hold a press briefing on the March 15 event at the Municipal Consumer Council office. Feng Yong, secretary-general of the Municipal Consumer Council, released at the meeting the "Consumption and Development" theme promotion outline as well as the city's 2008 consumer complaint hot spots and typical cases. On March 5, all urban areas in Daye City, Yangxin County and Huangshi City announced implementation plans, announced consumption hot spots, and carried out comprehensive mobilization and deployment. From March 14 to March 15, the city held a grand "3.15" International Consumer Conference The rights day publicity and commemoration meeting was attended by leaders of local party committees, people's congresses, governments, CPPCC and relevant departments, as well as representatives from all walks of life and consumers. Zhu Zhonghua, Member of the Standing Committee of the Municipal Party Committee and Executive Vice Mayor, attended the publicity and commemoration meeting at the center of the Municipal Cultural Palace Square and delivered an important speech. At the same time, he and the leaders of relevant departments attending the meeting visited the event site to observe and provide guidance, and expressed condolences to the staff, representatives of enterprises and institutions, and consumers. It reflects the importance and concern that the party and the government attach to consumer rights protection work and people's livelihood. Huangshi TV Station conducted a live broadcast of the publicity and commemoration meeting. According to statistics, during the event, the city held symposiums and 42 press interviews; party and government leaders at all levels participated in various forms of publicity and commemoration activities for 81 people, and accepted media interviews to give special speeches, fully affirming the industrial and commercial departments, the Consumer Council ( The Association and relevant functional departments have achieved great results in protecting the legitimate rights and interests of consumers, and require further efforts to solve the most direct and realistic interest issues that the people are most concerned about, and effectively create healthy consumption. The environment promotes economic development and makes new contributions to safeguarding the legitimate rights and interests of consumers.

(2) The departments cooperate closely, the forms and contents are diverse, and the activities are carried out in a lively and effective manner.

With the care and support of party committees and governments at all levels, consumer committees (associations) at all levels combined local realities, carefully organized and carefully arranged, and relevant departments actively cooperated to make the "3.15" series of activities rich in content and innovative in form. , the atmosphere was warm and the results were remarkable. The Municipal Consumer Committee systematically organized Huangshi City’s first home appliance trade-in activity to stimulate consumption. At each activity site, there is a dazzling array of home appliances and products, and rich knowledge about product consumption. Thousands of people participated, and they were well received by all walks of life. The city's industrial and commercial system organized market inspections and seized 6 categories of counterfeit and shoddy goods worth 117,000 yuan. The masses applauded this, which effectively deterred illegal speculators. Various activities such as publicity and consultation on laws and regulations of various functional departments, booths for identifying authentic and counterfeit goods, on-site acceptance of complaints, theatrical performances, famous and high-quality products, and bulletin board displays embody cultural connotations and humanize, artistry, and image the promotional content. Transformed, aphoristic, vivid and touching, it is a joy to hear and see. In the publicity and commemoration service activities of the International Consumer Rights Day on March 15, consumer committees (associations) at all levels followed the six unifications (namely: unified event topics, unified slogans, unified organizational arrangements, unified event time, unified commemorative activities , unified consulting services) requirements, convened symposiums and commemorative conferences, carried out publicity consulting services, fake and shoddy goods and famous products, conducted "double satisfaction" evaluation and commendation, collected hidden rules in the consumer field, held literary evening parties and Organize a series of activities such as going to the countryside to serve rural areas and farmers. The Municipal Consumer Committee and the Municipal Post Bureau carefully designed and printed 2,000 postcards to collect hidden consumption rules, and organized more than 100 college student volunteers from Hubei Normal University and Huangshi Institute of Technology to distribute them on site, and collected 56 hidden rules in the city's consumption field. The Daye Consumers Association and voluntary enterprises donated 1,200 copies of the "Chinese Consumer" magazine and the "Consumer Law" manual to street offices, communities and schools across the city, dispatched 28 publicity vehicles to conduct publicity tours, and provided consumer knowledge consulting services.

In view of the weak links in rural food safety and agricultural input market supervision and the weak awareness of rural consumers in safeguarding their rights, the Yangxin County Consumer Committee organized relevant departments to carry out activities in rural towns to carry out "providing culture, delivering health, protecting rights and interests, promoting consumption, and striving for a well-off society". activities to promote the development of consumer rights protection. Huangshi Huangshi Port District Consumers Association and Xisaishan District Consumers Committee carried out "consumer rights protection and food safety" consulting service activities in the community, organized face-to-face exchanges between industrial and commercial cadres and community residents, and held rich content and vivid consumption explanations for community residents. Lectures on rights protection and food safety knowledge. The city solemnly commended 45 enterprises and 88 municipal-level "double-satisfied" units that obtained provincial consumer satisfaction units and products from 2007 to 2008, and ceremoniously named and awarded them on site. During the consultation service activities, towns and villages across the country were decorated with colorful decorations and filled with a festive atmosphere. According to statistics, during the 3.15 activities, the city's industrial and commercial bureaus and consumer committees (associations) at all levels set up 17 publicity and consultation service points in cities and rural areas, carried out more than 20 activities, and industry experts provided consultation to 18,000 people. Consumer rights protection More than 500 volunteers participated, 38 market supervision and inspections were conducted around food safety, more than 100,000 copies (volumes) of promotional materials were distributed, 11 annual theme symposiums were held, and 25 consumption knowledge lectures were held.

(3) Carefully organize and plan, and actively cooperate with the media to create a publicity atmosphere that stimulates consumption and promotes development.

In order to effectively carry out publicity and commemorative consultation service activities for the International Consumer Rights Day on March 15, 20**, and make the party’s consumer policies well-known to every household and deeply rooted in the hearts of the people, the industrial and commercial bureaus and consumer committees (associations) at all levels have With the support and cooperation of the news media, an all-round, multi-perspective and large-capacity publicity and reporting work was carried out closely focusing on the theme of "Consumption and Development". The Municipal Industry and Commerce Bureau, Consumer Council and Huangshi TV jointly organized a live broadcast event, which was broadcast on multiple Huangshi TV channels that day. The live broadcast achieved a combination of literature and art with special topics, on-site and off-site, and leader interviews with mass interviews. The atmosphere was warm, the masses reacted strongly, and achieved good results. County (city) district industrial and commercial bureaus and consumer committees (associations) have opened special columns, popular hotlines, consumer topics, leader interviews, and expert lectures in newspapers, local TV stations, and radio to interact with the masses, publicize consumer policies, and promote consumer rights protection. Improve consumer confidence, build consumption harmony, promote economic development, let the whole society pay attention to the cause of consumer rights protection, and consciously fulfill their respective responsibilities. Leaders of the Municipal Industry and Commerce Bureau and the Consumer Council accepted exclusive interviews and interacted with the masses on Huangshi TV, Huangshi People's Broadcasting Station, "News Express" and "People's Hotline". Relevant government departments published interviews in Huangshi Daily, Dongchu Evening News, and Huangshi Radio and Television News. Many media outlets have opened special columns. According to incomplete statistics, during the event, the city organized 16 special theatrical performances, produced 17 TV and radio special programs with a broadcast time of 18 hours, opened 28 columns in newspapers and periodicals, and published consumer rights protection information 22 times. 27 pictures.

Although we have achieved certain results in the 20** March 15 International Consumer Rights Day publicity and commemoration consulting service activities, we have been fully recognized by the leaders of the Municipal Industry and Commerce Bureau and recognized by all walks of life and the broad masses of the people. Good reviews. However, in the face of new tasks and new requirements for consumer rights protection under the new situation, we are determined to work under the correct leadership and strong guidance of the Municipal Industry and Commerce Bureau and the Provincial Consumer Affairs Commission, with the strong support of relevant departments and the active participation of consumers. Next, take the "3.15" event as an opportunity, closely focus on the theme of "Consumption and Development", effectively perform statutory functions, continuously increase consumer education and guidance, innovate ways to protect rights, promote work methods, and give full play to social organizations as the party and the The government's role as a bridge between consumers and consumers has made new and greater contributions to creating a healthy, safe and secure consumption environment in our city and promoting sound and rapid economic and social development.