One-week work plan for community property customer service

Work plans are an important guarantee for completing work tasks. We often see some employees doing nothing all day long. We have to ask them if they really have nothing to do and have everything been done? The answer should be no. The reason may be that they don't have a reasonable work plan, and they always feel that there are countless things to do, but they just don't know where to start. As time goes by, things accumulate more and more, and they become even more helpless. Chapter 1

1. Security Management

1) Do a good job in public security management of the community and maintain good public security order.

2) Study the rules, regulations and job responsibilities, especially the training of new team members. Continue to do a good job in safety and security in the community, ensure the normal order of the community, and provide owners with a safe, comfortable and elegant living environment. Ensure that no criminal cases occur in the community for six years.

3) Strengthen the echelon construction of the department’s internal forces and strive to cultivate backbone forces.

4) Do a good job in fire safety work in the community and strive to ensure that there are no fire safety accidents throughout the year.

5). Increase military training to qualitatively improve the overall military quality of department employees in 20XX.

6) Based on performance appraisal indicators, implement a target management responsibility system, clarify the work responsibilities of the security department at all levels, and assign responsibilities to people. Through inspections and assessments, we can truly reward diligence and punish laziness, and improve employees' Work enthusiasm and promote effective completion of work.

2. Engineering maintenance and management

1) Operation management and maintenance of electrical, water supply and drainage, fire protection, intercom monitoring and public facilities and other equipment and facilities in the entire community and maintenance to ensure the normal operation of various equipment and facilities in the community

2. Strengthen the supervision and management of decoration households.

3. Provide paid services to owners.

3. Management of environmental sanitation

1) In terms of environmental sanitation, according to the actual situation of the community, we mainly focus on the cleaning of rivers and strengthen the salvage of leaves and moss. Make sure the river water is clear and transparent.

2) The cleaning department is required to formulate a strict work plan, combine the cleaning work procedures and assessment methods, and supervise and inspect the cleaning work. We will continue to carry out bagged storage of decoration waste at designated locations, conduct centralized clearing and transportation management, and strengthen community health inspections to ensure that the community is clean and beautiful.

3) Require the cleaning department to follow the developer’s requirements.

IV. Customer service management

1) Continue to strengthen customer service level and service quality, and the owner satisfaction rate reaches about 95%.

2) Further increase the level of property charges to ensure that the charge rate reaches around 96.

3) Closely cooperate with the work of various departments to handle owner disputes, opinions and suggestions in a timely and appropriate manner.

4) Improve the customer service system and process, and the department has basically realized institutionalized management.

5) Strengthen department training to ensure that the professional level of customer service staff is significantly improved.

According to the company’s training policy, formulate a customer service management training work plan to improve service awareness and business level. Carry out targeted employee quality education to promote employees' love and dedication to their jobs. Repeatedly strengthen training for employees in terms of service awareness, etiquette and politeness, business knowledge, coping skills, communication skills, self-discipline, etc., and check and implement them in actual work to improve management service levels and service quality, and improve the overall quality of the employee team.

5. Improve the daily management of the management office, carry out convenience work, improve owner satisfaction, standardize daily work with systems, improve community security, transportation, greening, and maintenance of public facilities and equipment, so that owners can Satisfied, we vigorously carry out paid services such as housekeeping cleaning services, garden maintenance, water and electrical maintenance, etc., not only providing quality services to owners, but also increasing the management office's various business income generation.

6. Create a civilized and harmonious community according to the company's annual plan.

According to the company’s annual management work plan, the focus of work in 20XX is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, and strictly comply with various laws, regulations and regulations formulated by municipal departments. Various normative systems formulated by the company are strictly implemented and rectified and improved item by item. Organize training and study for employees in various departments according to the daily work assessment standards in the "Performance Appraisal System" to clarify job requirements. Develop a feasible plan for parking the owner's vehicle in accordance with regulations. Cooperate with the developer to carry out various sales activities and organize relevant departments to make preparations.

Chapter 2

1. Environmental greening

Plant management, there are nearly ten newly propagated iron trees, residents are asked to take care of their children and do not trample them;

Carry out pruning and shaping of trees in the area.

2. Environmental Cleaning

Carry out environmental sanitation work and regularly kill rats, ants, flies, cockroaches, mosquitoes, etc.

The time for door-to-door garbage collection in the community is before 12:00 noon. Owners are asked to place the garbage outside the door so that we can send someone to collect it. Do not leave it outside the doors of other neighbors. We will announce the room numbers of residents who do not comply with community regulations and report them to the relevant departments.

3. Safety

The original 24-hour service hotline: 2621909 will be changed to 2611833 from March 1, 20XX;

Residents invite guests to the community As well as the installation and construction units, our residents must inform the room number, which is of great help to the property safety and order personnel;

The management office has done a good job in registering the floating population by renting houses on behalf of the company. The rent is the same as last year. Compared with the same period, the price of 3-bedroom increased by 200-300 yuan to about 1,500 yuan, the price of 2-bedroom increased by 250-300 yuan to about 1,000 yuan, and the price of 1-bedroom increased by more than 200 yuan to about 750 yuan. Please be sure to find a property for rent, and you will be satisfied! Call us : 3058970 (Xiao Mo);

Strict entry and exit management, residents are requested to go to the management office of the property company to handle the matter in advance on Mondays to Fridays (8:00-18:00) and Saturdays and Sundays (9:00-16:00) Access strips, items should not be moved at night;

Partial adjustments will be made to sidewalks, bicycle lanes, and car lanes at the entrance to create conditions for pedestrian and driving safety;

Discharge Fireworks management: Increase publicity to reduce the impact of fireworks on people, property, and property;

The number of residents with dogs in the community is increasing day by day. We hope that residents will be self-disciplined and self-respecting; keep dogs in a civilized manner and do not alarm neighbors. When going out, be sure to use a leash and get vaccinated regularly. Avoid neighbor disputes. Unleashed dogs are generally regarded as ownerless dogs, and residents should report them to the competent authorities through community order officers and house managers, or report to government departments or 110.

4. Public order

Collect registered mail, express delivery, and parcels, and notify residents one by one.

The gate post provides residents with bus routes and convenient telephone inquiries. Regular mail has been classified and stored for residents. Owners are asked to go to the gate post for inquiries;

For the internal order management of the community, we advocate the individual The interests of different groups need to be harmoniously co-ordinated. The recent isolation of pedestrian passages in the community is mainly to ensure that the elderly, weak, sick, disabled and young people can walk easily, to prevent them from being disturbed by vehicles, and to allow people to feel the slow pace when entering the community. , can relax and enjoy the convenience of community software and hardware. I hope everyone can be tolerant and considerate of these vulnerable groups.

To prevent the loss of electric cars and motorcycles, we require that motorcycles, electric cars, and bicycles be parked in garages as much as possible. Garages are licensed 24 hours a day, and parking for less than one hour is free. We hope residents will cooperate.

In summer, several mobile cooling racks are added for residents of the community to reduce the occupation of the central garden.

5. Maintenance

We are organizing management office personnel to conduct door-to-door maintenance service business training, and will serve residents better and faster in 20XX.

6. Cultural Promotion

In the future, we will log out some rental information, safety tips, and community notices for residents of the community on the back of the property fee notice;

Issue property contact cards to residents, add service quality management mailboxes, open various channels, and interact with residents. Please join the group of residents to set up Jiajia Property online reminder to facilitate our timely communication;

Jointly release with the community Open-air movies and issue activity tickets to the elderly;

Establish health files for the owners and provide free blood pressure and weight measurements for elderly owners;

Mobilize residents to donate and let love pass on. Warmth gathers;

For residents who are engaged in literature, photography, sports, food, tourism, housekeeping, and life services, please contact us to start business;

Add two public welfare promotions Column (villa area), through the weather forecast that is constantly updated every day, we can grasp the climate rules, ask for help from residents, and provide scientific basis for property management work;

Adjust the position of the signboards on the grass of the community to continuously respond to the dynamics of the community. Update civilized slogans, keep pace with the times, and create a civilized environment;

Provide residents with an item exchange column. Bring your idle items here to publish them, experience the joy of sharing, and let you get married through item exchange. Make more friends;

Holiday decorations and community activities add luster to the community.

VII. Others

Pipeline natural gas installation is provided to solve the actual living needs of the owners;

Pay the residents’ water, electricity and cable TV service fees on behalf of the residents, so that the residents are free from Tired of traveling and traveling;

It is planned to provide residents with services such as online information inquiry, newspaper reading, sending and receiving faxes, and photocopying.

Part 3

1. Fully implement standardized management. Previous page 1 2 Next page