Require a comprehensive set of rules and regulations for the bathing center

Sauna work flow

Front hall, cashier counter

1. Etiquette and welcome

Proactively greet guests and guide them to enter Previous update: Clean up during daily shift handover and attend regular meetings.

2. Cashier (under the Finance Department)

Say hello to guests, be responsible for and manage locker keys, and do a good job in cashiering.

Previous update

1. Regular meetings (checking appearance and instruments, summarizing work, assigning tasks. Generally hosted by the supervisor).

2. Cleaning: Check the room temperature (keep it at 23-26 degrees Celsius). Clean the floor, mirrors and corners. Check the placement of items in the locker and check the operation of the facilities (the integrity of lighting, air conditioning, ventilation and other equipment).

3. Inventory of spare parts (checking and replacing linens, etc., preparation of consumables, placement of each item, and the waiter reporting the quantity of required items to the foreman).

4. Check the shift diary (including passenger flow, items, damage to facilities, problems that arise during work, etc.).

5. Greet guests at designated positions as required: (1) Take the initiative to say hello, receive keys, determine the number of guests, and invite guests to sit inside; (2) Open suitcases, take slippers, and hangers for guests Change clothes, then put a large bath towel around the guest, hand a hand towel, lock the wardrobe, ask the guest to check and then send them to the bathing area, where the bathing area attendant will greet the guest, and then prepare to welcome the next guest.

6. See off the guest: After the guest has finished bathing, take the initiative to approach and say hello, and ask the guest if he wants to shower again. If not, immediately take the floor towel, open the suitcase and change the guest's clothes. When the guest wants to leave, ask the guest Check whether there are any leftover items, then guide the guests to the sorting area, then send them to each cashier, handover with etiquette, hand over the keys to the cashier, and welcome the guests to come next time. Then return to your seat to prepare for the next guest.

7. After get off work: Clean up, check the quantity of items, linens, and spare parts and fill in the daily consumption form, write a handover diary, turn off the water and power supply, and check for any hidden dangers.

Bath area

1. Regular meetings

2. Cleaning: check the room temperature and adjust the water temperature (hot pool 35-45 degrees Celsius, cold pool 10- 12 degrees Celsius) Clean the floors, steam rooms, walls, sanitary ware, toilets, pool areas, shower rooms, etc.

3. Check facilities and equipment (lighting, air conditioning, television, water circulation and water quality, etc.).

4. Supplies (placement of linens, bath soap, razors, soaps, toothbrushes, if necessary, make a detailed list and report to the foreman).

5. Check the handover diary.

6. Greet guests at designated positions as required:

(1) Say hello

(2) Hang bath towels, hand towels, adjust water temperature for guests, and introduce their use Method

(3) Introduce the pool temperature to the guests, remind the guests to slide carefully, and put towels and slippers for the guests

(4) Provide bath towels in the steam room and ask the guests if they are suitable , introduce the facilities and functions (such as VIP rooms), send ice water and ice towels, pay attention to the safety of guests, put slippers on them, and clean up in time after guests leave

(5) Ask guests if they need to rub their backs. After bathing, Guide the guests to the second watch, change their clothes and return to their seats, ready to welcome the next guest.

7. After get off work: Clean up, check the quantity of items and spare parts, fill in the daily consumption form, write shift records, check for any hidden dangers and turn off the water and power supply.

Second update

1. Regular meeting

2. Cleaning: Check supplies and linens (such as bath towels, bathrobes, bathrobes), and clean the responsible area Clean, linens neatly arranged.

3. Greet guests as required:

(1) Say hello proactively

(2) Wipe the guest’s back, take dry slippers, and wear them Bath clothes

(3) Introduce guests to the grooming area and ask them to choose cosmetics

(4) Send guests to the leisure hall for handover by service staff, and then return to their seats to prepare for the next guest.

4. After get off work: Clean up, check the quantity of items and spare parts, fill in the daily consumption form, write shift records, check for any hidden dangers and turn off the water and power supply.

Lounge

1. Regular meetings

2. Cleaning: Check the room temperature, floor, corners and bar, etc., and check whether the leisure chairs are placed Neat and check the operation of facilities (such as lighting, ceiling height, TV, juice machine, etc.).

3. Inventory of spare parts: Preparation of drinks, snacks, cigarettes and other items, placement of commonly used items, and reporting the required quantities to the foreman.

4. Check the shift handover record, check the items and report the required quantity.

5. Greet guests as required:

(1) Take the initiative to say hello;

(2) Lead guests to the leisure chairs, ask guests to get down, and cover the Place slippers on bath towels, ask guests to order drinks, snacks, give gifts, introduce massage and other services;

(3) Provide services to guests (be familiar with the prices of all services in this department).

6. After get off work:

(1) Clean and check the quantity of supplies and spare parts, fill in the daily consumables account form (alcohol sales) and write a shift diary;

(2) Check whether there are any hidden dangers, and turn off the water and power supply.

The above are the basic service essentials and work behavior standards of the sauna department, and department employees are expected to strictly abide by them.

For more information, please see the introduction here:

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