The real question of civil servant interview: what should the masses do if they send out banners that are "not good at doing things"

Attitude: First of all, we should be sincere, apologize, hold the banner with both hands, thank the masses for their supervision of our work, and say that this banner is a spur to our future work.

Ask the reason: Ask the masses to sit in the reception room, pour tea, carefully understand the problems and dissatisfaction of the masses with our work, and record their problems in the work notes while listening.

Solve the problem: 1. If the masses have misunderstandings about our work, I will answer them according to the rules and policies, show them the policies when necessary, pay attention to the tone and attitude in the process, and patiently answer their confusion; 2. If there are omissions and mistakes in the work, we should seriously accept the criticism and say that we will correct them in time in the future work; 3. If the staff are not satisfied with our work because of their bad attitude, they should make an appropriate explanation, but they should not shirk and apologize sincerely; 4. For the problems that the masses have solved, we should inform them that they will listen to the opinions and suggestions of the masses in their future work and correct them in time; If the masses have not solved the problem, if it is within my responsibility, I will try my best to help them solve it as soon as possible. If it is beyond my responsibility, I will try my best to help them solve the problem.

Summary and reflection: After this problem is handled well, I will take out my work notes to study, reflect on the causes of problems in my work, sum up experiences and lessons, and write a report to the leaders to let them know the practical difficulties of the masses and the problems in our work, so as to lead future decisions.

If there are any shortcomings, please correct me. I will do it by hand and hope you will adopt it!