How to charge the property fee for vacant houses? What are the contents of property services?

Property fee is a service fee that must be paid after living in a residential area. If you buy a house, you have to pay the property fee from the beginning of the house collection. How to collect property fees for vacant houses that have not been checked in? What are the contents of property services?

Vacant housing property fees are charged in full, which is the same as non-vacant housing property fees. According to the General Principles of Civil Law: "Property service personnel provide property services in accordance with the agreement and relevant regulations, and the owners shall not refuse to pay property fees on the grounds that they have not accepted or do not need to accept relevant property services".

Property service content

I. Public services

1, reception

Wear a uniform logo, dignified and generous, dress neatly, and have a natural and cordial expression; Treat owners (users) equally; Active, enthusiastic and standardized when receiving; When receiving and welcoming the host (user), the language is accurate, the address is appropriate, the greeting is cordial, the tone is sincere, and the patient is meticulous; Use civilized language and don't serve taboos.

Owners (users) should be patient and meticulous in maintenance and help. For the charging items, the service standards, service methods and charging standards shall be explained in time, and the opinions of the owners (users) shall be solicited.

2. On duty

Generally speaking, a good property management company should have a perfect duty system and handover system. In addition, the personnel on duty will also have relevant records and exchanges, and they should be on duty 24 hours a day.

Two. Maintenance and management of houses, facilities and equipment

1, test

Conduct a comprehensive inspection of the parts, facilities, roads and green spaces of the house, grasp the complete damage status of the house facilities and equipment, and evaluate the complete damage degree. In winter, rainy season and abnormal weather, arrange and organize the inspection of housing facilities, focusing on the parts with poor quality and easy problems.

2. Maintenance management

The appearance of the house is intact and clean; The group and building number in the community have obvious signs and a plan to guide the direction; The housing integrity rate is over 98%; No illegal buildings that violate urban planning; The timely rate of house repair is over 98%, and the qualified rate of house repair is 100%, and a return visit system and records are established; Housing information files are complete and well managed, and household files are established.

Third, clean management.

1, environmental sanitation

Community environmental sanitation facilities, garbage bins, trash cans, garbage transfer stations and other cleaning equipment; Standardized cleaning and cleaning are implemented, and garbage is not seen every day; Poultry, livestock and pets shall not be kept in violation of regulations.

In addition, the public stairs, handrails, walkways, basements and other parts of the house should be kept clean, and no debris should be piled up and occupied; The commercial outlets required by residents' daily life are managed in an orderly manner, without stalls, billboards, stickers and graffiti.

2. Greening management

The layout of community public green space, courtyard green space and green space on both sides of the road is reasonable, and the flower beds, trees and architectural sketches are properly configured; The per capita green area of public green space in newly-built residential areas and old residential areas should reach the indicators set by the state; Green space management and protection measures are implemented without damage, trampling and occupation.

Fourth, safety precautions

1, personnel organization

Full-time security guard, good health, strong sense of responsibility, serious and responsible work; Received relevant security knowledge and skills training, well-trained, master basic security skills, be familiar with property management and relevant laws and regulations, be able to properly handle and respond to community security work, conduct regular security studies, and improve security capabilities.

2, the doorman

According to the requirements of the entrustment contract, vehicle management and visitor registration are carried out, and the owners and vendors without the approval of the owners' Committee are refused to enter. Register large items when they are moved out, and conduct traffic command and guidance.

3. Emergency response

Formulate emergency plans, including at least: fire, explosion, earthquake, bomb threat, safe evacuation and elevator emergency; There is an emergency rescue organization and it is always in an emergency response state; Describe the responsibilities of the emergency rescue organization in writing, let each member know, and conduct regular response training; High-rise residential buildings shall organize evacuation drills in accordance with fire control requirements.