Beijing will call as soon as it receives a complaint.

From the beginning of 20 19, Beijing officially implemented the complaint handling reform with 12345 citizen service hotline as the main channel. On September 24th, 20021year, the Regulations of Beijing Municipality on Handling Complaints came into effect. It took less than a year from the drafting to the birth of the original capital law and the law serving the people.

"People were familiar with 12345 from the beginning. The original intention of the reform of handling complaints immediately is to make good use of the' whistle-blowing report' mechanism to handle the citizens' demands. Zhu Qin said that Beijing insisted that the people should be the masters of their own affairs, which solved many "urgent needs" and won favorable comments from the masses. It is necessary to solidify the practical achievements of reform and innovation and promote reform with the power of the rule of law.

In August, 2020, the meeting of the Committee for Deep Reform of the Municipal Party Committee proposed to accelerate the legislation of handling complaints immediately. In February 65438, the meeting of directors of the Standing Committee of the Municipal People's Congress agreed to list the Regulations on Immediate Handling of Complaints as a deliberation item in the legislative plan of 20021year. The "assembly number" sounded. At the end of that year, a special legislative class was set up. Zhu Qin and colleagues from the Municipal People's Congress and the Municipal Bureau of Justice started drafting the draft for comments. The construction period is reversed, leaving her and the team less than three months.