20 civilized terms of marketing reception

Generally speaking, the civilized reception language of enterprises is formulated according to their own enterprises, which meets the requirements of civilized reception language and code of conduct.

I. Office reception

1, outsiders

Come in, welcome, hello, what can I do for you?

After asking the purpose clearly, whoever comes to see it will be guided to the relevant personnel; When the relevant personnel go out, if the outsiders ask for transfer, they should receive them on their behalf.

2. For students who come to consult

Hello, what do you need? I can show it to you and help me answer it.

The courses we offer are as follows

Our charging standard is

After you learn it, you can enjoy this new technology for life.

3. The reception should be cordial, warm and polite, with clear answers. Important questions should be recorded and dealt with seriously. Uncertain or major issues should be promptly asked for instructions and handled according to the instructions of the leaders.

Second, telephone reception

1, answer the phone

(1) You must answer the phone within three rings. Say "hello" first, then use the words "go".

Clear and polite language.

(2) Answer questions clearly and kindly, and record necessary (telephone notice, instructions, etc. ). Ask for instructions in time in case of uncertainty or major problems, and follow the instructions of the leaders.

(3) Use polite expressions such as "thank you" and "goodbye" when ending the call.

Excuse me, what's your address?

We are behind Jiangdong Bus Terminal, on the third floor of Huangyuan Road 186. It's at the head of Huangyuan Bridge.

Step 2 make a phone call

(1) Ask clear questions and record the other person's answers if necessary.

(2) Answer the phone concisely, and don't use the office phone to chat.

Third, common civilized terms

1. Hello, welcome!

Please have tea.

A moment, please. Hello, this is the product you want. Please check it.

4. Sorry to have kept you waiting.

Please go, and welcome to come again.

1 1. Please give us more valuable suggestions.

13. Please sign and check the number.

15. Sorry, he is not in. Would you like to leave a message?

17. I'm really sorry for the trouble caused by our negligence.

Thank you for your support and cooperation.

20. You're welcome. This is what we should do.

Fourth, service taboos.

1, hello, who are you looking for?

I don't know

3, less verbose

4. I don't care

5. What's the hurry

6. Don't be annoying

Step 7 get out of the way

If I say no, I can't.

9, the file has provisions, check it yourself.

10, you ask me, who do I ask?

1 1, can't you see that I am busy?

12, what's going on

13, you can sue if you are not satisfied.

14, if you want to do it, do it quickly, and if you don't want to do it, forget it.

15, ask the leader if you have any questions.

16. This is my attitude. What can you do?