How to complain if the house does not match the slogan?

Q: I bought a house, and it took me some time to find out that the existing house had quality problems. Which department should I complain to?

A: The Scout Law Online Consultation will answer your questions.

How to complain about housing quality problems?

(1) Negotiate with the developer.

If you find quality problems, first look for developers, because property buyers have a direct contractual relationship with developers. Developers, as producers and sellers of commercial housing, bear the ultimate responsibility for the quality of commercial housing. The quality relationship between the developer and the buyer is bound by the Commodity House Sales Contract and the Commodity House Quality Guarantee. If the buyer demands compensation for losses due to quality problems, the developer shall compensate the buyer, and then the developer shall recover compensation from the responsible unit according to the quality reasons according to the contract.

(2) If there is a dispute over the quality warranty responsibility of commercial housing, and the developer refuses to solve it, or is dissatisfied with the developer's solution, the parties may apply to the construction engineering quality supervision institution for organization appraisal or complain to the construction administrative department. For problems that affect the structural safety of houses, residents can directly entrust units with statutory structural safety appraisal qualifications to appraise houses, and the appraisal conclusion can be used as evidence of civil compensation.

(3) To bring an arbitration or bring a suit in a people's court according to law. If the above channels cannot be solved, the purchaser can sue the developer according to the law and his actual situation.

To sum up, we can easily find that the housing quality problem has become a common phenomenon. Many residents don't know how to complain about similar housing problems and how to solve them. They often look for the property as soon as there is a problem, and the property department will hand over the problem to other departments because of its inability to solve it or other reasons, which will delay the problem again and again. Here, remind buyers to negotiate with developers first, find out the nature of the problem, and then choose different ways to deal with it. If necessary, you can ask a lawyer to help you solve it, so as to better safeguard your rights and interests.