When you use electricity, I am attentive: When you use electricity, I am attentive State Grid Corporation of China

You use electricity and I pay attention

Since the establishment of the power distribution center more than two years ago, the dispatching office has always adhered to the tenet of "sincerity, quality, efficiency and convenience" and fulfilled the "four services" ", strictly implement management, strengthen work style construction, improve quality service levels, and strive to build a power grid dispatching organization with "strong organization, excellent style, outstanding capabilities and standardized services". It ensured that there were no safe operation accidents in Yichang urban distribution network, and used practical actions to interpret "you use electricity, I pay attention to it", which was well received by superior departments and citizens.

First, strengthen social responsibility, update the concept to equate service quality accidents with safety liability accident assessment, implement the "first question responsibility system", increase the management of quality services, normalize work style supervision, and strengthen inspections Assessment and serious handling of service quality incidents. During national statutory holidays such as the Spring Festival and New Year's Day, as well as major social events such as college entrance examinations and high school entrance examinations, targeted power supply prevention plans are prepared in a timely manner and drills are organized to ensure safe power supply. We successfully completed major power supply tasks such as the 2008 Olympic Games, the 60th anniversary of the founding of the People's Republic of China in 2009, the 2010 World Expo, and the 90th anniversary of the founding of the Party in 2011. We went all out to ensure the safe and stable operation of the power grid and reliable power supply during the events, and delivered a perfect answer. .

The second is to strengthen education and publicity and improve service awareness. In accordance with the requirements of refined management, responsibilities are refined, assigned to individuals, and sensitivity to service incidents is highlighted. We insist on carrying out special education, learning and reflection activities on work style, organize and dispatch professionals' requirements for quality services and work style construction, reiterate the importance of serving customers, and use green services to support development. During peak hours of electricity consumption, electricity demand is often affected by climate, market conditions and different needs of customers. It is necessary to keep an eye on six channels, listen to all directions, and have a high degree of sensitivity to the market and public opinion, in order to solve the contradiction between electricity supply and demand to the greatest extent and in the most reasonable way. . The dispatching office adheres to the service concept of "lack of power requires service, and power restrictions require sincerity". It always puts social responsibility and supporting local economic development and social progress in the first place. By carrying out staggered power consumption during peak hours, the dispatch office Special and important users such as leading enterprises and through-train enterprises implement personalized services, make plans detailed, do work solidly, and deepen services. They strive to solve the contradiction between power supply and demand, safeguard the core competitiveness of the city, and support and guarantee local economic development. , forming a virtuous cycle pattern of "shifting peaks without reducing production, shifting peaks to ensure development" in which the government is satisfied and enterprises benefit. The tight load situation has eased slightly, and the dispatcher recommended that companies seize the opportunity and make every effort to speed up production.

The third is to carry out quality service competitions to improve service levels. Strengthen inspections and assessments, seriously handle service quality incidents, increase the assessment of the entire process of power supply services, and normalize integrity and work style inspections. Carry out the "Three Preventions and Six Investigations" activities to eliminate problems such as blunt tone, arrogant attitude, prevarication and prevarication at service windows. Prevent incidents that may affect the company's image, prevent negative reports from the media, and avoid being audited and reported by superiors. First, check whether the high-quality service work is proactive, whether the service is standardized, whether the power outage planned maintenance notification procedure is accurate and complete, and whether the notification 95598 is in accordance with regulations. Second, check whether there are power outages in violation of regulations and unreasonable delays in power delivery, and whether the content, form and cycle of dispatch information release are unified and standardized. The third check is whether the customer complaints and inquiries are passed on, and whether the voltage load limit reasonably guides power customers to avoid peak peaks and alleviate the contradiction between power supply and demand to the greatest extent. 4. Check whether the employee accepts gifts, gifts, or securities from customers and uses his/her job to seek improper benefits. 5. Check whether the external publicity reports are true and whether they affect the corporate image. Sixth, check whether the accident handling is fast, timely and communicate information to ensure that no large-scale power outage accident occurs in the power grid.

The fourth is to provide advanced services and improve distribution network service capabilities. Distribution network security is the best quality service, and the quality of the "three public service" dispatching work is directly or indirectly related to the overall situation. Starting from March every year, we start planning for the summer peak. We formulate response plans immediately for weak links in the distribution network and outstanding safety and stability issues, and promptly adjust the operation mode of the distribution network, which has been well received by relevant leaders. In 2008, we formulated a plan to ensure power supply for the Olympic Games in advance, assisting superior dispatchers and Municipal Economic and Trade Commission colleagues to make plans for power consumption work. The power supply for key customers was paved in advance, achieving an orderly supply of electricity and successfully completing the work of ensuring power supply for the Olympic Games.

The fifth is to strengthen social responsibility and build a harmonious distribution network.

We proactively conduct surveys on customers' new, renovated and expanded power projects, and remind customers to improve power supply and consumption safety measures. During periods of tight power consumption, distribution network information is exchanged in a timely manner to guide customers to shift production to avoid peak times.

Sixth, it is our responsibility to serve the decision-making of the leading authority and the safe production of the secondary units within the center. We will plan power outages, temporary repairs, fill in dispatch order tickets, issue dispatch orders, start equipment maintenance, and deliver completed work. Electricity, weather forecast, electricity, load and other information are compiled into text messages and sent to relevant personnel in a timely manner, so as to proactively strengthen contact with 95598 and provide high-quality services.

ddg