What are the job contents and responsibilities of the hotel front desk?

The main duties of the hotel receptionist are as follows:

1. Check gfd according to hotel regulations and go to work on time.

2. Read the log carefully and finish the unfinished work of the last shift.

3. Warmly receive guests from all sides and provide good service for them.

When the guests arrive at the store, they should take the initiative to say hello to them.

5. Check in for guests accurately and quickly, and arrange all kinds of rooms reasonably.

6. Accurately grasp the room status and check the room status with housekeeping department in time.

7, close contact with various departments, to do a good job of guest information, information communication.

8 proficient in business knowledge and operational skills, responsible for consulting and promoting housing, housing prices and hotel service facilities.

Safety Precautions for Hotel Front Desk Post

1. The front desk staff must always know the situation of each room correctly-entering the house, dirty room, clean room, maintenance room, room type, house price, windows, darkroom, computer room, etc. , so as to provide a reliable basis for the sale and distribution of rooms.

2. The front desk staff must provide high-quality services, such as reservation, registration, inquiry, telephone, message, luggage, room change, keys and check-out.

3. Coordinate guest rooms to solve various problems encountered in the process of guests' check-in, and contact various departments to provide quality services for guests.

4. The purpose of establishing a guest account is to record and monitor the financial relationship between the guest and the hotel, so as to ensure that the hotel can obtain business income timely and accurately. The guest's bill can be established when booking a room (recorded as a deposit or advance payment) or when checking in.