What are the responsibilities and roles of hotel administrative housekeepers, floor supervisors, and room attendants in the department?

YH-KF-CX-018 Room Supervisor Job Responsibilities

[Direct Superior]: Guest Services Manager

[Direct Subordinate]: Room Foreman

[Job Responsibilities]: Responsible for organizing and arranging the cleaning work of guest rooms and public areas, supervising, training and assessing subordinate employees to implement cleaning and service work according to standards and procedures, ensuring that hotel rooms are clean and facilities are in good condition and meet Respond to guests' service needs, be responsible for the management of guest room items, and assist engineering staff in completing maintenance projects in guest rooms and public areas.

[Job content]:

1. Arrange the work of room attendants every day and reasonably allocate personnel. Check instrument appearance.

2. Carefully check and spot-check the guest rooms every day to ensure the quality of cleaning, replenishment of supplies, and that the placement meets requirements and the facilities are in good condition.

3. The room supervisor holds a regular meeting of the room staff every morning.

4. Inspect public areas, keep them clean, tidy, smooth and in good condition, and eliminate potential safety hazards.

5. If you find that there is a fault with the facilities and equipment in the guest room or public area, contact the engineering personnel for repair in time and check the quality of the repair.

6. Cooperate with the manager on duty to properly handle guest complaints and strive to meet guest requirements.

7. Develop guest room facilities and equipment maintenance plan, public area cleaning plan, guest room sanitation plan and arrange pest control work.

8. Responsible for the management of guest room service supplies and warehouse, ensuring that items are used and consumed properly according to operating standards.

9. Do a good job in sending and receiving, washing and handing over cotton fabrics.

10. Prepare monthly inventory and budget and formulate supplies purchase plan. Complete the inventory list and item purchase form.

11. Supervise waiters to implement sanitation work according to operating standards, check quality, and provide on-the-job training for waiters and on-the-job training for new waiters.

12. Responsible for sending, receiving and keeping the floor master key and intercom.

13. Responsible for the distribution and recycling of cleaning supplies and agents. Instruct housekeepers, safe use and dilution.

14. Contact and arrange water tank cleaning and pest control work.

15. Care about employees and promptly reflect employees’ requirements and ideas to the manager.

16. Write daily work reports and do handover work.

17. Make monthly training plans and implementations, complete monthly quality assessments of employees, and keep records.

18. Complete other tasks assigned by superiors.

YH-KF-CX-019 Housekeeping Department Foreman Job Responsibilities

1. Make preparations before work and accept the work assignments of the Housekeeping Department Manager.

2. Check the appearance, behavior and attendance of the waiters.

3. Reasonably arrange work tasks, assign each person to be responsible for sorting and cleaning guest rooms, and convey superior work instructions.

4. Notify VIPs and rooms with special requirements.

5. Inspect and supervise the waiters to provide various room services according to procedural standards and working procedures.

6. Keep the floor master key and issue and receive it in accordance with regulations.

7. Inspect all walk-in guest rooms, VIP rooms and vacant rooms according to the cleaning standards, and check a certain number of ordinary guest rooms and rooms to be repaired, so that the cleaning level, equipment specifications, and equipment integrity are in line with the hotel's standards standard.

8. Check the sanitation and operation of equipment and facilities in public areas, workshops, and fire escapes on floors.

9. Check and supervise employees to remove stains from carpets and wallpapers at any time.

10. Arrange and inspect meticulous sanitation and implementation of planned sanitation.

11. Accept and handle complaints from general guests, report problems that cannot be handled to superiors in a timely manner, and keep complaint records.

12. Check various repair reports and maintenance status.

13. Record DND, NL and SO rooms and handle them correctly to avoid accidents and evasion.

14. Control the distribution and collection of various supplies. We also ensure that the drinks, etc. are not damaged or expired.

15. Responsible for the control of various items, sheets, and towels on the floor.

16. Fill in the item loss and damage report, floor supervision work sheet and waiter monthly workload statistics.

17. Supervise the training of new employees and on-the-job employees.

18. Supervise employees in the cleaning and maintenance of service vehicles, cleaning tools, and equipment.

19. Responsible for safety inspections.

20. Implement and execute the rules and regulations of the housekeeping department.

21. Handle various emergencies in a timely manner and provide suggestions for future improvements.

22. Handle matters entrusted by guests.

23. Regularly provide rational suggestions to superiors.

24. Arrange work according to the temporary instructions of the department.

25. Responsible for the monthly inventory of the guest room bar beverage account book, guest room bar monthly inventory list, and guest room consumables monthly inventory list.

26. Regularly conduct performance evaluation and related training for subordinate employees.