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Summary of activities commemorating International Consumer Rights Day

Summary of International Consumer Rights Day Commemoration

The International Consumers Association designates March 15th every year as International Consumer Rights Day. Since then, on March 15 every year, consumers and related organizations around the world will hold various activities to promote the further development of the movement to protect consumer rights. Below I have compiled a summary of the activities to commemorate the International Consumer Rights Day. I hope it will be helpful to everyone!

Summary of the activities to commemorate the International Consumer Rights Day 1

The publicity and commemoration activities of the International Consumer Rights Day on March 15, 20XX, with the care and support of the party committees, people's congresses, governments, and CPPCC at all levels in the autonomous region, and under the great attention and correct guidance of the autonomous region's Industry and Commerce Bureau, all levels of industrial and commercial administration in the region Government agencies and consumer associations carried out publicity and commemoration activities for International Consumer Rights Day on March 15 based on the principles of “novelty”, “depth”, “innovation” and “frugality”. The activities were colorful, effective and a complete success.

1. A special TV program on consumer rights protection was held on March 15. The Autonomous Region Industry and Commerce Bureau, the Autonomous Region Consumers Association; the Chifeng City Industry and Commerce Bureau, the Chifeng City Consumers Association; the Manzhouli City Industry and Commerce Bureau, and the Manzhouli City Consumers Association jointly produced a ?3? 15? The special program on consumer rights protection uses specific cases and vivid pictures to expose consumer infringement incidents and various consumer illegal behaviors that occur in the consumer field. It effectively deters illegal business behaviors, gathers positive social energy, and promotes social justice. It has been widely praised by the society.

2. Organize and carry out publicity activities related to the theme of "New Consumer Law, New Rights and New Responsibilities". Consumer associations at all levels in the region have carried out large-scale publicity and consulting service activities in different forms based on local realities and closely surrounding the theme of the year. The Autonomous Region Industry and Commerce Bureau, the Autonomous Region Consumers Association, the Hohhot Industry and Commerce Bureau, and the Hohhot Consumers Association held a grand commemoration event for the 20XX International Consumer Rights Day and the launch ceremony for the implementation of the new "Consumer Law" at Wanda Plaza in Hohhot. Chang Junzheng, Vice Chairman of the Autonomous Region Government; Chen Jie, President of the Autonomous Region Consumers Association and Director of the Autonomous Region Industry and Commerce Bureau; Li Zhenhua, Deputy Inspector of the Autonomous Region Industry and Commerce Bureau and other leaders attended the event. More than 4,000 consumers participated in the event. The Autonomous Region Consumers Association received consultations from more than 130 people at the event and received 25 consumer complaints. On the day of March 15, more than 200 branch venues were set up in various league cities and banner counties in our region to carry out commemorative activities. Green channels for rights protection have been set up at each branch venue, and quality supervision, drug supervision, agriculture, animal husbandry, health and other departments have been jointly accepted on-site to accept consumer complaints, reports and consultations. At the same time, a rights protection team has been set up to mediate and protect consumers' rights based on on-site complaints. Nearly 250,000 consumers participated in on-site activities in the region, more than 1.1 million copies of promotional materials were distributed, more than 65,000 people consulted on-site, and more than 960 complaints were accepted, effectively improving consumers' awareness of self-protection. and proactive rights protection awareness, deterring and educating illegal operators, and promoting the construction of a harmonious market consumption environment.

3. Continue to carry out the Consumer Rights Protection Publicity Month in March, and actively carry out publicity activities targeting the new Consumer Law and consumer rights protection knowledge. According to statistics, during the March 15 period, the district distributed 3.5 million promotional materials, held 75 knowledge trainings on the new "Consumer Law", held 58 symposiums, held 11 press conferences, and opened special topics on TV and radio stations. There are more than 380 issues of the program and more than 150 columns in newspapers and periodicals, effectively publicizing the work of consumer rights protection and creating a good situation in which the whole society pays attention to, participates in and supports the work of consumer rights protection.

4. Organize and carry out consumer education activities at the grassroots level. The industrial and commercial administrative agencies and consumer associations at all levels in the region strive to play an active role in consumer rights protection, organize consumer education activities into communities, schools, enterprises, markets, and agricultural and pastoral areas, and bring the new "Consumer Education Law and scientific consumption knowledge are brought to the grassroots level. Popularize knowledge on scientific consumption, ecological consumption, and safe consumption to grassroots consumers, and guide consumers to consume scientifically, consume rationally, and consume with confidence.

5. Actively participate in administrative supervision and social supervision of the market, and strive to create a safe and secure consumption environment.

Consumer associations at all levels in the region took the opportunity of the introduction of the new "Consumer Law" to actively participate in the administrative supervision and social supervision of the market during the March 15 period, and publicly exposed various illegal operations and infringement of the legitimate rights and interests of consumers in accordance with the law. Illegal behavior has created a good social custom in the whole society of knowing the law, understanding the law, abiding by the law and using it well. At the same time, special rights protection activities targeting key areas were carried out. In the fields of goods and services where people's livelihood has been highlighted, such as food, telecommunications, express delivery, insurance, tourism, heating and other industries, we have strengthened daily inspections, carried out special rectification, organized consumption surveys, carried out product comparison tests, disclosed typical cases, and commented Measures such as standard clauses have strengthened supervision, and efforts have been made to achieve new breakthroughs in purifying the industry's consumption environment, maintaining the order of industry competition, and protecting the legitimate rights and interests of consumers. During the March 15 period, the region's police seized and destroyed more than 50 varieties of counterfeit and shoddy goods in 6 categories, with a total value of more than 10 million yuan. The achievement of the results of these activities fully demonstrates the firm determination of the district's industrial and commercial departments and consumer associations in consumer rights protection work to accept complaints, investigate cases, crack down on falsehoods, and find results. It also shows to the society that the system has Those who sell fake products and operate illegally will definitely pay the price for their actions. This serves as a warning and deterrent to illegal business activities, which is conducive to further optimization of the consumption environment.

6. Launched the "Ten Thousand Enterprises Integrity Commitment Alliance" activity. During the March-15 period, consumer associations at all levels in the region continued to carry out the "Thousands of Enterprises Integrity Commitment Alliance" activities. According to statistics, more than 2,000 enterprises in the region have signed the Integrity Commitment Initiative. This fully demonstrates the honest and trustworthy social image of enterprises in our region and has also practiced it with their own practical actions. A good consumption environment for you and me. The solemn commitment of all parties to participate in the competition has a positive role in building a consumer environment that is free of suspicion, honest and trustworthy, and fair and just.

Through the launch of the 3-15 activities, consumer associations at all levels in the region comprehensively and in-depth publicized the legislative purposes and provisions of the new Consumer Law, and provided consumers with consumption information in a timely and accurate manner. and consulting services, which effectively deterred operators from illegal activities, enhanced consumers' self-protection capabilities, further expanded the reputation and prestige of the Consumer Association in people's minds, and created a good consumer environment for the harmonious economic and social development of our district. .

Summary of International Consumer Rights Day Commemoration Activities II

In order to implement the spirit of document xxxx[XX] No. 1, we solemnly commemorate the International Consumer Rights Day on March 15, and carry out solid consumption activities And serve the annual theme activities, do a good job in consumer rights protection, purify the consumer market environment, promote consumption, stimulate domestic demand, build a harmonious consumer environment, and create an atmosphere in which the whole society pays close attention to consumer rights protection work. Under the guidance of the Municipal Consumers Association and the leadership of the xx District People's Government, the xx District Consumers Association carried out a series of publicity activities during the March 15th period and successfully held the Wuhan xx District XX International Consumer Rights Day on March 15th. It is also an on-site publicity and consultation activity with the theme of "Consumption and Service". This activity has been fully affirmed by superior departments and widely recognized by consumers. According to incomplete statistics, the XX year ?3.15? series of publicity and consultation activities organized by our district Consumers Association has set up 1 central venue and 16 sub-venues. 96 publicity display boards were printed in all activities, and various types of publicity were distributed on site. More than XX0 copies of information were collected, more than 300 vehicles of various types were dispatched, more than 500 staff participated in the publicity, and more than 6,000 citizens came for consultation. Our main approach is:

1. Leaders pay attention and make careful arrangements

The xx District Industrial and Commercial Bureau and the Consumers Association organize activities to commemorate this year’s 3.15 International Consumer Rights Day Well, planning and deployment were carried out years ago. The leaders of the Industrial and Commercial Bureau and the Secretary-General of the Consumer Association formulated plans for the 3.15 publicity activities and reported them to the Municipal Consumers Association and the xx District Government in a timely manner. Just after the Spring Festival, the Consumers Association, under the leadership of the xx District Industrial and Commercial Bureau, arranged the contents of the "3.15" publicity activities, and combined with the actual situation of this year's theme year activities of the China Consumers Association, formulated the "3.15" activity plan. On March 3, the xx Industrial and Commercial Branch and the District Consumer Association *** jointly formulated and issued an implementation plan for the 2020 March 15 International Consumer Rights Day and Consumption and Services 2020 publicity and consultation activities, and quickly established 3.15? Activity leadership group.

Zhang Wensheng, deputy director of the district government, serves as the consultant, Wu Huaifu, secretary of the party group and director of the xx Industrial and Commercial Branch, serves as the team leader, Sun Hanming, deputy director of the district government office, Wang Tongliang, deputy director of the xx industrial and commercial branch and president of the district consumer association, and leaders of various functional departments in the district serve as deputy team members Chief, the office is located in the District Consumers Association, Secretary-General Liu Li'an serves as the director of the office, and the heads of various departments, offices and industrial and commercial offices of the xx Industrial and Commercial Branch are members. In the afternoon of the same day, the xx Industrial and Commercial Branch held a meeting with the leaders of various branches and departments. At the meeting, Secretary-General Liu Lian of the Consumers Association clarified the specific work of each branch and department in this event. Deputy Director Wang Tongliang of the xx Industrial and Commercial Branch made an important speech, requiring the overall coordination and active collaboration to carry out the "3.15" series of publicity activities, especially the on-site consultation meeting. On March 4, with the high attention and support of the district government, the District Consumers Association organized the heads of relevant departments to hold a work arrangement meeting to fully deploy the work in accordance with the formulated implementation plan and work schedule. Director Wu Huaifu emphasized that the momentum and influence of this event should be greater, the content of the event should be more, the work should be carried out more practically, and the form and method should be newer. Since then, the District Consumers Association has held two coordination meetings and symposiums with the participation of relevant department heads, and three on-site offices to check the implementation of work and conduct timely work scheduling to ensure the smooth development of the "3.15" series of activities.

2. Distinctive theme and outstanding features

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Outstanding Service Enterprises . The construction of a good consumer environment cannot be separated from the help of excellent enterprises. Under the example and leadership of outstanding companies, an industry will form a good service atmosphere, which will then drive the healthy development of the entire industry. Promoting outstanding enterprises has become an important means to promote the improvement of industry services. Based on this, we formulated the work policy of "Consumers Association sets the stage and enterprises sing the show". Taking the "3.15" event organized by the Consumers Association as an opportunity, we promoted 33 famous brand companies, honest companies, and consumer satisfaction companies to consumers on the spot. Units and outstanding enterprises that have the courage to assume social responsibilities. Enterprises promote the product features and anti-counterfeiting labels of branded products on-site, introduce product quality, performance and corporate social responsibility, and display corporate image. At the same time, we actively respond to the call of the municipal government to serve enterprises, provide them with trademark registration, business and other issues. Relevant departments answer questions on the spot, promote the advantages of enterprises in implementing brand strategies, and help enterprises create trademark and brand awareness; provide enterprises with industrial and commercial laws and regulations, contract arbitration Relevant knowledge allows enterprises to understand arbitration, trust arbitration, effectively resolve various economic disputes, and solve problems for enterprises. In this event, companies can fully display their image and interact with consumers at close range. Thereby enhancing consumers' confidence in consumer safety, setting an industry model, standardizing corporate service standards, and promoting the growth of xx consumer economy.

Highlight harmonious consumption. The ultimate goal of consumption growth is consumers, so building a harmonious consumption environment is an external boost to encourage consumers to actively consume. In order to ensure that the spirit of harmonious consumption is implemented, in accordance with the working spirit of the China Consumers Association and the Municipal Consumers Association to "build a consumer reconciliation platform", we conceived the "Consumer Dispute Reconciliation Platform" before the "3.15" event and carried out it before the year. A lot of preparation work: 1. Prepare carefully to ensure specifications.

In the process of preparing the "Consumer Dispute Reconciliation Platform", our District Consumers Association combined the relevant standards of the China Consumers Association and the provincial and municipal Consumers Association on "Building a Consumer Reconciliation Platform" and organized various functional departments in the jurisdiction to jointly formulate basic standards for The operation of the "Consumer Dispute Reconciliation Platform" has laid a good foundation. 2. Connect with enterprises and provide information. Our District Consumers Association has provided a large number of information services to cooperative units, analyzed and researched the tendencies existing in corporate products and services, and invited relevant experts to conduct research and demonstration, and put forward targeted opinions and suggestions for enterprises. refer to. 3. Serve consumption and strengthen exchanges. It has organized and carried out a number of product and service promotion and consultation activities, and organized consumer discussions and consumer experience activities. Due to the standardized and reasonable preparatory work, 10 xx district consumer dispute settlement units including Wufangzhai Food Co., Ltd. were launched in this March 15 event, which received unanimous praise from superior leadership departments, the general public and enterprises. After building a consumer dispute settlement platform, we will gradually attract more companies to join this platform and gradually improve and expand the security and influence of the consumer platform. Reduce the cost of consumer rights protection, create opportunities for enterprises to self-supervise, self-perfect, and self-improve, and further create a harmonious consumption environment.

Pay attention to people’s livelihood. Secretary Yang Song proposed the new concept of "gnh" (national happiness index) in this year's Wuhan development plan, making people's livelihood an important measure of government work. Paying attention to people's livelihood consumer market is an important manifestation of paying attention to people's livelihood. In this key area that attracts the attention of leaders and the masses, we also specially set up an on-site people's livelihood consumption consultation desk in this "3.15" event, and invited various functional departments closely related to people's livelihood consumption to promote relevant consumption to consumers on the spot. Knowledge, on-site distribution of consumer knowledge promotional materials to guide consumers to consume rationally and create a harmonious consumption environment, and provide information on public health care, housing, social security, re-employment, small loans, etc., as well as water supply, power supply, cable TV, mobile communications and other public services that people care about* **For service-related issues, experts from relevant departments will be organized to answer questions on site. The Industry and Commerce Branch, the Food and Drug Branch, the District Economic and Trade Committee, the Health Bureau, the Tobacco Monopoly Bureau, the Labor Bureau, and the Tourism Bureau respectively provided guidance on consumer rights protection, anti-counterfeiting and quality assurance, safe consumption, how to identify tobacco, alcohol and safe food, support for universal employment, social security, and labor Questions about re-employment and other aspects were answered, and the hot topics of public concern were truly spread to ordinary consumers. And after the 3.15 event, the newly established consumer dispute settlement platform was officially established to safeguard the interests of consumers in the people's livelihood consumer market and improve the consumption level and quality of life of consumers.

Highlight the fight against counterfeiting and ensure high quality. Counterfeit and shoddy goods are the main culprit that destroys the consumer market and undermines consumer confidence. However, with the development of science and technology, it is increasingly difficult to distinguish such products from their genuine products, which has infringed the rights of many consumers and caused huge losses to many outstanding companies. In this case, the Consumers Association should shoulder the unshirkable responsibility of disseminating knowledge to consumers about identifying and distinguishing fakes, and protecting the interests of consumers and outstanding companies. Therefore, in this "3.15" event, we invited relevant comrades from the xx District Industrial and Commercial Bureau, xx District Tobacco Monopoly Bureau, xx District Food and Drug Administration Branch, and the Banking Regulatory Commission to teach consumers about various products, especially daily consumption of tobacco and alcohol. , daily medicines, and RMB, the knowledge of identifying and distinguishing counterfeits not only prevents consumers from being harmed by counterfeit and shoddy products, but also makes consumers an important support in supervising and combating counterfeit and shoddy products. At the same time, relevant experts demonstrated how to identify the authenticity of various types of goods, and used their own experience to combat counterfeiting and imitation of brands. A batch of energy-saving, environmentally friendly and high-quality high-tech products were displayed on site.

3. The atmosphere was warm and the effect was obvious

In this year’s 3.15 event, we carried out a lot of special work to create the xx3.15 brand. 1. A little leadership, more flowers. For this "3.15" event, we used Erqi Aerospace Twin Cities as the main venue. At the same time, each branch coordinated with xx's 16 sub-district offices and functional departments to set up 16 branch venues. Distinctive consultation activities were organized at each branch venue. For example, the Houhu branch organized a special consultation on tobacco identification at Houhu Zhongbai Warehouse, and the Siwei branch held a special consultation on the electric vehicle industry at the entrance of the Sanyang Road Post Office, etc. 2. Go deep into the community and get involved with the masses.

The Stadium Branch of our district organized the "Rights Protection Activities into the Community" event in Tongqingge Community. Although it rained heavily on the day of the event, more than 300 citizens braved the rain to participate. Many people expressed emotion that "3.15" rights protection has truly become a reality around them. Consumer Guardian. 3. Go into the classroom and preach knowledge. In this event, we put forward the new slogan "Consumer rights protection starts from childhood" and brought the knowledge of consumer rights protection into the classroom. The Siwei branch in our district held special lectures on consumer rights protection knowledge at Changchun Street Primary School and the Daishan branch at Zhixing College of Hubei University, which received unanimous praise from students, teachers and parents. 4. Strengthen publicity and build brand. This event saw a record number of participants from functional departments, enterprises, media and citizens. Guo Xianyi, deputy secretary-general of the Provincial Consumers Association, Sun Youyi, deputy inspector of the Municipal Industry and Commerce Bureau, Chen Changyou, deputy director of the xx District People's Congress, Zhang Wensheng, deputy district mayor, Zeng Qingquan, vice chairman of the CPPCC, Li Gongming, deputy secretary of the Discipline Inspection Commission, Sun Hanming, deputy director of the office and other leaders, as well as two Hermione, the secretary of the Seventh Street Office, Yu Song, the director, and Wu Huaifu, the director of the xx branch, attended the event. 40 promotional slogans were hung at the venue, 8 balloons were launched, and 500 copies of various promotional materials were distributed on site. Many provincial and municipal mainstream media conducted on-site interviews and reports on this event. Hubei Economic Television Live and Chutian Metropolis Daily gave strong support to the activities throughout the 3.15 period, and the social response was good.

?3.15? has quietly left, but our rights protection actions have not stopped, and our mission of safeguarding the legitimate rights and interests of consumers is still on our shoulders. We will take "3.15" as an opportunity, closely focus on the theme of "Consumption and Service", further do various tasks, effectively safeguard the legitimate rights and interests of consumers, and make new contributions to the economic development of xx District.