The five unifications of corporate culture of Inner Mongolia Electric Power Company refer to

The five unifications of corporate culture of Inner Mongolia Electric Power Company refer to: 1, unified values; 2. Unified development strategy; 3. Unify enterprise standards; 4. Uniform code of conduct; 5. Unify the company brand. (Details are as follows)

Unified values

It is to adhere to the corporate philosophy of people-oriented, loyal to the enterprise and contributing to the society, and infiltrate the company's mission, purpose, vision, entrepreneurship and core values into all levels and units of the company to form a consistent ideological understanding and a consistent value orientation.

Enterprise mission

Dedicate clean energy to build a harmonious society

The corporate mission of "dedicating clean energy and building a harmonious society" is the fundamental significance of the company's survival and development, the strategic orientation of the company's cause, and the profound connotation and value embodiment of the company's work.

As an important part of the national energy strategic layout and an important link in the energy industry chain, State Grid Corporation of China plays an important role in the optimal allocation of energy in China. Strong smart grid is not only the power transmission carrier connecting power supply and users, but also the carrier of optimal allocation of energy resources with network market function. It is the sacred mission of State Grid Corporation to give full play to the functions of power grid, ensure a safer, more economical, cleaner and sustainable power supply, and promote a healthier development, a more harmonious society and a better life.

Company purpose

Serve the overall situation of the party and the state.

Serving power customers

Serving power generation enterprises

Serve economic and social development.

The corporate purpose of "four services" embodies the unity of the company's political responsibility, economic responsibility and social responsibility, and is the starting point and the foothold of all the work of the company.

Serving the overall situation of the Party and the country: As an important state-owned backbone enterprise related to the national energy security and the lifeline of the national economy, the company bears the important responsibility of ensuring the preservation and appreciation of state-owned assets and enhancing the national economic strength and industrial competitiveness. The company insists that local interests are subordinate to the overall interests, and takes safeguarding the interests of the party and the state as the fundamental standard to test the effectiveness of work and the performance of enterprises.

Serving power customers: As a power supply enterprise with a business scope covering 26 provinces (autonomous regions and municipalities directly under the Central Government) and a power supply population of over 1 100 million, the company undertakes the basic responsibility of providing safe, reliable and clean power supply and quality service for power customers. Companies adhere to the service first, customer-centric, and constantly deepen quality services, and continue to create value for customers.

Service power generation enterprise: As an operating enterprise that implements the national energy policy, contacts power generation enterprises and customers, and plays a bridge role in the power industry, the company undertakes the responsibility of being open, transparent and operating according to law. The company follows the development law of the power industry, scientifically plans and builds the power grid, strictly implements "open, fair and just" dispatching, and creates a broad development space with partners.

Serving economic and social development: As one of the main implementers of the national energy strategy, the company undertakes the responsibility of optimizing the allocation of energy resources and meeting the rapid economic and social demand for electricity. The company adheres to the unity of economic responsibility and social responsibility, ensures the safe and reliable supply of electricity, serves the development of clean energy, promotes energy conservation and consumption reduction, protects the ecological environment, fulfills social responsibilities and serves the construction of a harmonious socialist society.

corporate vision

Building a world-class power grid and a world-class enterprise

"Two first-class" corporate vision is the direction of the company's struggle, the lofty ideal of the State Grid people and the goal of all the work of the company.

Building a world-class power grid: proceeding from the reality of China's national conditions, energy resources and the law of power grid development, adhere to the guidance of Scientific Outlook on Development, persist in independent innovation, catch up with and surpass the world's advanced level, make full use of advanced technologies and equipment, and build a strong smart power grid with UHV power grid as the backbone and coordinated development, informationization, automation and interaction of power grids at all levels in accordance with the principles of unified planning, unified standards and unified construction.

Building a first-class international enterprise: adhere to the international advanced level as the guide, and take benchmarking as the means to promote group management, intensive development, lean management and standardization, and build the company into a modern enterprise with Scientific Outlook on Development, continuous innovation vitality, excellent corporate culture, strong sense of social responsibility and world-class competitiveness.

spirit of enterprise

Strive to surpass the pursuit of Excellence

The spirit of "two leaps" is the spiritual realm that companies and employees dare to surpass the past, surpass themselves and others, never stop, and pursue the realization of enterprise value.

The essence of "Yue Yue Spirit" is to keep pace with the times, innovate and develop scientifically. Based on the development and growth of the State Grid, the company strives hard, never stops, climbs to new and higher goals, and realizes innovation, leapfrogging and breakthrough. Companies and employees attach great importance to the interests of the party and the country, have a strong sense of professionalism and responsibility, keep up with higher standards and move towards higher goals.

Core values

Integrity, responsibility, innovation and dedication

The core values of "honesty, responsibility, innovation and dedication" are the value pursuit of the company and the belief support and fundamental method for the company and employees to realize their vision and mission.

"Honesty" is the moral cornerstone of enterprises and employees.

Every employee, every department and every unit should be honest, honest, law-abiding, and be loyal to the country and the enterprise at all times. This is the basic premise for the company to perform its duties and realize the common development of enterprises and employees, companies and society.

"Responsibility" is a brave and conscientious working attitude.

Companies shoulder important political, economic and social responsibilities in economic and social development. Every employee should adhere to the principle that the part obeys the whole and the small bureau obeys the overall situation, and take the initiative to turn this responsibility into a conscious action to implement the decision-making and deployment of the company's party group, into a unified will to promote the "two changes", and into a powerful driving force to promote the work, so as to be responsible for the country, the enterprise and itself.

"Innovation" is the fundamental driving force for enterprise development and career progress.

The development process of the company is the process of innovation. Without innovation, it is impossible to build a world-class power grid and a world-class enterprise. We should vigorously advocate the innovative spirit of being brave in change, being the first, breaking the rules and taking risks, and comprehensively promote theoretical innovation, technological innovation, management innovation and practical innovation.

"Love one's post and dedication" is a conscious action to love one's country and enterprise.

Enterprises should pay attention to the dedication to the country and the dedication of employees to the enterprise. Faced with urgent and dangerous tasks such as anti-ice rescue, earthquake relief, Olympic power supply and Expo power supply, the company's employees fully guarantee power supply regardless of cost, conditions and sacrifice. In the face of major tests such as coping with the international financial crisis, easing the tension of coal, electricity and oil transportation, and implementing national macro-control measures, it is also a dedication for the company to resolutely implement the central decision-making arrangements and actively assume social responsibilities; It is also dedication for employees to fulfill their duties in ordinary posts, work hard and do their jobs in a down-to-earth manner. Persist in embodying value in dedication, win respect in dedication and enhance image in dedication.

corporate philosophy

People-oriented, loyal to enterprises and dedicated to society.

The corporate philosophy of "people-oriented, loyal to the enterprise and contributing to the society" is the basic creed and code of conduct for the company to deal with the relations with employees, power customers, partners and society.

"People-oriented" means to realize people's all-round development, respect, care for, rely on and serve people.

The company regards talents as the first resource of the enterprise and adheres to the social responsibility principle of people-oriented and * * * common growth. The company treats employees well, earnestly safeguards their fundamental interests, fully respects their values and wishes, and ensures the common development of employees and enterprises. The company is kind to customers, customer-centered, starting from customer needs and finally satisfying customers; The company is kind to its partners, mutual benefit and win-win, and strives to create a healthy, harmonious and orderly environment for power operation and development.

"Loyal enterprise" means loving and caring for the enterprise, doing its best for the enterprise and faithfully safeguarding its interests and image.

By establishing and perfecting a standardized, orderly, fair and reasonable, mutually beneficial, harmonious and stable new socialist labor relationship, the company provides employees with opportunities and a stage for development, fully mobilizes their enthusiasm, initiative and creativity, and wins their loyalty to the enterprise.

"Dedicating to society" means caring for society, serving society, repaying society and fulfilling social responsibilities.

The company adheres to the social responsibility goal of developing the company and serving the society, and realizes employee growth, customer satisfaction, government reassurance and economic development and social harmony with the development of the company. The company and its employees are enthusiastic about social welfare, abide by social morality, lead the good social customs, and establish the corporate image of the company, which is open, enterprising, honest and responsible.

Unified development strategy

It is to implement unified strategic objectives, strategic methods, working ideas and policies throughout the company, to maintain the consistency and coordination of strategies from top to bottom, and to ensure the implementation of strategies.

strategic goals

Build a modern company with strong power grid, excellent assets, excellent service and excellent performance (referred to as "one strong and three excellent").

(1) Strong Power Grid

It means that the power grid planning is scientific, the structure is reasonable, safe and reliable, flexible and efficient, the level of intelligence is high, the technical equipment and main operation indicators have reached the international advanced level, and the company's business fields are all networked.

② Excellent assets

It refers to reasonable asset structure, good quality, strong profitability and solvency, high efficiency of internal resource allocation, and healthy and rapid growth of financial and overseas assets.

③ Quality service

It refers to ensuring safe, economical, clean and sustainable power supply, standardized and efficient service, good brand image, high comprehensive satisfaction of stakeholders, and leading service quality and efficiency in the social public service industry.

④ Excellent performance.

It means that the indicators of safety, quality and benefit are ahead of peers at home and abroad, with high comprehensive economic, social and environmental values, healthy development of enterprises and great social contributions.

⑤ Modern Company

It refers to the establishment of a perfect modern enterprise system and a scientific group management system, with good team quality, high level of independent innovation and informatization, and strong enterprise soft power, social influence and international competitiveness.

Strategic approach

Change the development model of power grid and company.

(1) Transform the development mode of the company.

It refers to the construction of a unified corporate culture, the establishment of a scientific "three decisions and five big" management system, the creation of a modern enterprise with first-class innovation ability, development ability, service ability and international competitiveness, and the transformation of the company's development mode.

(2) Changing the development mode of power grid

It refers to the construction of a strong smart grid with UHV power grid as the backbone, coordinated development of power grids at all levels, informationization, automation and interaction, and the transformation of power grid development mode.

Strategic support

Party building, corporate culture building and team building.

Among them, party building is the primary task of the "Three Constructions", the construction of leading bodies at all levels is the top priority of the "Three Constructions", building a unified and excellent corporate culture is the important foundation of the "Three Constructions", and improving the quality of all staff is the fundamental focus of the "Three Constructions".

Only by constantly strengthening the party building of the company can we ensure that the company will always advance in the right direction and better serve the overall situation of the party and the state; Only by constantly strengthening the construction of corporate culture can we provide a strong driving force for the company's sustainable development and realize the evergreen foundation; Only by constantly strengthening team building can we improve the ability and quality of employees, create first-class work performance and realize the common development of employees and enterprises.

Work idea

Grasp development, management and team to create first-class

Development is the top priority of the company, management is the eternal theme of the company's development, talent is the first resource of the company's development, and creating first-class is the direction and goal of the company's development. "Grasping development, management, team and creating first-class" is the basic working idea that must be adhered to for a long time to build a "one strong and three excellent" modern company.

(1) Focus on development.

It refers to the construction of a modern national power grid with UHV power grid as the backbone and coordinated development of power grids at all levels under the guidance of Scientific Outlook on Development and with the goal of accelerating the company's development.

② Grasp management.

It refers to operating enterprises according to law, strictly managing enterprises, diligently operating enterprises, perfecting the internal management mechanism of enterprises, speeding up the information construction, and realizing the overall improvement of the company's efficiency and benefit.

③ Grasp the team.

It refers to adhering to people-oriented, focusing on strengthening the construction of leading bodies and cadres, taking the construction of work style and ability as a breakthrough, implementing the strategy of strengthening enterprises with talents, improving the incentive and restraint mechanism, and realizing the common growth of employees and the company.

(4) create first-class.

It refers to promoting the innovation and development of the company, building a world-class power grid and building a world-class enterprise with the international and domestic advanced level as the guide, benchmarking in the same industry as the means and internal appearance construction as the carrier.

Work policy

Group operation, intensive development, lean management and standardization construction

(1) grouping operation

The core is to give full play to the role of the strategic decision-making center, resource allocation center, management control center and power grid dispatching center of the company headquarters under the strong leadership of the party group, promote the flattening of institutions, optimize business processes, scientifically allocate resources, implement unified management, and create "a national power grid".

② Intensive development.

The core is to promote the intensive management of important resources such as manpower, finance and materials, and continuously improve the efficiency and benefit of the company's development.

③ Lean management

The core is to adhere to good and fast, good advice first, quality first, Excellence, strictly manage enterprises according to law, strengthen scientific management, and constantly improve and improve the management level of enterprises and the quality of company development.

⑷ Standardization construction

The core is to establish and improve the management standards, technical standards and work standards system covering planning and design, production infrastructure, financial marketing, human resources and other business fields, strictly implement the standards, and promote the construction of an enterprise management system with unified standards and standardized and orderly operation.

Unify enterprise standards

It is to implement unified management standards, technical standards and work standards at all levels and in all business fields of the company, so that everything can be followed by standards and rules.

Management standard

Refers to the standards of management matters that need to be coordinated and unified in the field of enterprise standardization.

"Management matters" mainly refer to repetitive things and concepts related to technical standards, such as business management, design development and innovation management, equipment and infrastructure management, human resource management, safety management, occupational health management, environmental management and information management.

technology standard

Refers to the standards of technical matters that need to be coordinated and unified in the field of enterprise standardization.

The forms of enterprise technical standards can be standards, specifications, procedures, guidelines, operation cards, work instructions, etc.

working standard

Refers to the standards of work items that need to be coordinated and unified in the field of enterprise standardization.

"Work items" mainly refer to repetitive things and concepts related to job responsibilities, basic skills of post personnel, work contents, requirements and methods, inspection and assessment. When implementing the corresponding management standards and technical standards.

Unified code of conduct

It is necessary to fully implement the company's employee code, basic etiquette norms and "three ten regulations" and other rules and regulations, cultivate good professional ethics and behavior habits, abide by the law, match words with deeds, and consciously safeguard the interests of the state and enterprises.

Code of Practice for Employees of China State Grid Corporation

The Staff Code of State Grid Corporation is the basic code of conduct that all employees of the company should abide by.

(a) abide by the law, share weal and woe, and strive to be civilized employees.

(2) Be loyal to the enterprise, contribute to the society, and * * * shape the brand of State Grid.

(three) love their jobs, order them to ban, and earnestly perform their duties.

(four) unity and cooperation, diligent study, the courage to innovate.

(five) people-oriented, the implementation of production safety responsibility.

(six) carry forward the purpose, keep the promise, and deepen the quality service.

(seven) thrift, fine management, improve efficiency.

(VIII) Strive to surpass, pursue Excellence and build a first-class company.

Employees of the company should strive to abide by the law, share weal and woe, be loyal to the enterprise, contribute to society, love and respect their posts, forbid orders, unite and cooperate, and be brave in innovation, and strive to become high-quality employees with firm politics, proficient business, excellent quality and love and respect their posts, so as to adapt to the development needs of "one strong and three excellent" modern companies.

Company employees should consciously strengthen their own ability and quality construction, and strive to improve their basic ability and quality in six aspects: continuous learning, communication and coordination, teamwork, honesty and pragmatism, adaptability and innovation.

Basic etiquette norms

The company advocates civilization and pays attention to etiquette. Employees should consciously learn basic etiquette knowledge, improve civilized quality, pay attention to words and deeds in daily life and work, and establish a good image of the company.

Gfd-neat and refreshing, dignified and generous;

Dress-suitable and convenient for work;

Manner-natural and elegant, full of confidence;

Reception and communication-initiative and enthusiasm, grasp the discretion;

Answer the phone-concise, gentle and polite;

Take transportation-respect priority and be polite.

"Ten Commitments" of Power Supply Service of State Grid Corporation of China

The "Ten Commitments" of Power Supply Service of State Grid Co., Ltd. is a solemn commitment made by the company to customers. The company regards reputation as its life, carries forward its purpose, keeps its promise, constantly improves customer satisfaction and continuously creates value for customers.

1. Urban area: the reliability of power supply is not less than 99.90%, and the voltage qualification rate of residential clients is 96%; Rural areas: the reliability of power supply and the qualified rate of residential customers' voltage shall be reported by the power companies of all provinces (autonomous regions and municipalities directly under the Central Government) to the State Grid Corporation for approval and then announced.

2. Provide 24-hour power outage repair service, and the time for power supply repair personnel to arrive at the scene generally does not exceed: 45 minutes in the urban area; 90 minutes in rural areas; 2 hours in special remote areas.

3. The power supply facilities are planned to be overhauled and blacked out, and announced to the public 7 days in advance. Take power outage measures for customers who are in arrears according to law, deliver power outage notice 7 days in advance, and restore power supply within 24 hours after the fee is settled.

4. Strictly implement the electricity price and charging policies formulated by the competent pricing department, and timely disclose the electricity price, charging standards and service processes in the power supply business premises and websites.

5. Response period of power supply scheme: residential customers shall not exceed 3 working days, low-voltage power customers shall not exceed 7 working days, high-voltage single-power customers shall not exceed 15 working days, and high-voltage dual-power customers shall not exceed 30 working days.

6. Time limit for power connection: after the electrical engineering inspection is qualified and the relevant procedures are completed, the residential customers will send electricity within 3 working days, and the non-resident customers will send electricity within 5 working days.

7. After accepting the customer's application for checking the billing watt-hour meter, the test result shall be issued within 5 working days. After the customer proposes that the meter reading data is abnormal, verify and reply within 7 working days.

8. When the power supply is insufficient and continuous power supply cannot be guaranteed, peak-shifting power limit shall be implemented in strict accordance with the orderly power consumption plan approved by the government.

9. The power supply service hotline "95598" accepts business consultation, information inquiry, service complaints and power outage repair 24 hours a day.

10. After accepting the customer's complaint, contact the customer within 1 working days and reply to the handling opinions within 7 working days.

"Ten Inappropriates" for Staff Services of State Grid Corporation of China

The "Ten Prohibitions" of employee service in State Grid Corporation of China is the bottom line and insurmountable "red line" of employee service behavior.

1. No illegal power failure or unreasonable transmission delay.

2. Do not charge customers in violation of the charging items and standards approved by government departments.

3. Do not specify design, construction and supply units for customers.

4. Do not violate the business notification requirements, causing customers to go back and forth repeatedly.

5. Do not violate the first question responsibility system, prevaricate, prevaricate or neglect customers.

6. Do not disclose the personal information and business secrets of customers.

7. It is forbidden to drink and work after drinking during working hours.

8. Do not leave the business window or do things unrelated to work without authorization.

9. It is not allowed to accept customers' banquets and customers' gifts, cash gifts, securities, etc.

10. It is forbidden to use his position and work convenience to seek illegitimate interests.

"Ten Measures" for Dispatching Trading Services of State Grid Corporation of China

The "Ten Measures" of State Grid Corporation's dispatching transaction service are the basic principles for the company to adhere to openness and transparency, operate according to law, and correctly handle its partnership. The company actively accepts supervision and supervision, operates in compliance with laws and regulations, and constantly improves the level of service power generation enterprises.

1. Standardize the signing and execution of grid-connected dispatching agreements and power purchase and sales contracts, adhere to open, fair and just dispatching transactions, maintain the power grid operation order according to law, and provide a good business environment for grid-connected power generation enterprises.

2. Submit the dispatching transaction information to the relevant government departments on time according to the regulations; Disclosure of dispatching transaction information to power generation enterprises and the public on time as required.

3. Standardize service behaviors, open service processes, improve service mechanisms, and further promote the construction of quality service windows for dispatching transactions.

4. Strictly implement the power generation control targets set by relevant government departments, arrange the power generation plan reasonably, and call the auxiliary services of generator sets fairly.

5. Improve the inquiry and reply system. If the inquiry put forward by the power generation enterprise can be answered on the spot, it shall be answered on the spot; If you can't answer on the spot, you should give a reply within 6 working days from the date of receiving the inquiry; If it is really necessary to extend the reply period, it shall inform the power generation enterprise that the longest extension period shall not exceed 12 working days.

6. Fully respect the wishes of market participants, strictly abide by policies and rules, organize all kinds of power transactions openly and transparently, and complete power settlement on time and accurately.

7. Seriously implement national laws and regulations, strictly implement the shutdown plan of small thermal power plants, do a good job in giving priority to clean energy consumption, improve the lean level of dispatching transactions, and promote energy conservation and emission reduction in power systems.

8. Improve the communication and coordination mechanism between power grid enterprises and power generation enterprises, power grid enterprises and power customers, hold joint meetings regularly, strengthen technical services, coordinate and solve major technical problems in time, and ensure reliable and orderly power supply.

9. Seriously implement the relevant national regulations and dispatching procedures, optimize the service process of new machine grid connection, and provide efficient and high-quality new machine grid connection and commercial transportation services for power generation enterprises.

10. Strictly implement the "Five Prohibitions" regulations of the staff of the power dispatching agency of State Grid Corporation and the Service Guide of the Power Trading Agency of State Grid Corporation, hire the "three public" dispatching transaction supervisors, set up provincial and above dispatching transaction complaint telephones, and publish complaint mailboxes.

Unify company brand

It is necessary to strengthen the brand building of the company, shape a unified "State Grid" brand, build a trust relationship based on value recognition inside and outside the company, and transform excellent corporate quality into strong social influence and appeal.

State Grid Corporation logo

corporate image

1. The logo shows the bright development prospect of State Grid Co., Ltd. with a spherical design, and reflects the firm confidence of the company in establishing a global vision, building a world-class power grid and a world-class enterprise.

2. The logo symbolizes the interaction, coordination, unity and harmony inside and outside the company with a circular pattern, expressing the company's purpose of adhering to the "four services" and living in harmony with customers, employees and society for common development.

3. The logo shows that the company takes power grid construction and operation as its core business, adheres to honesty, responsibility, innovation and dedication, strives to surpass and pursue Excellence, and ensures a safer, more economical, cleaner and sustainable power supply for economic and social development.

The standard color of the logo is green, which reflects the company's commitment to clean energy and building a harmonious society, and symbolizes the company's sustainable development, vitality and lasting foundation.

The principle of "three unifications" in brand building

1. Unified brand strategy

It refers to unifying the brand image of the company, focusing on shaping the "company brand" of the State Grid, unifying the brand connotation, unifying the core elements of the brand, perfecting the overall framework of the brand, and implementing the brand development plan in a unified way.

2. Unified brand communication

It refers to strengthening the overall organization and implementation of the company's brand communication, highlighting the overall concept of "company brand", integrating the company's strength, promoting the decentralized communication of all units of the company to the centralized planning and hierarchical implementation of the company's headquarters, unifying the company's value output, and improving the brand communication effect.

3. Unified brand management

It means to straighten out the brand management system of the company, realize the monitoring and management of the whole process of brand planning, communication, maintenance and operation by the company headquarters, and realize the unified operation and management of key resources, key links and key activities of brand building.