Self-appraisal of property customer service manager

Self-appraisal is to analyze one's past study or work and make corresponding appraisal, which can give people the motivation to work hard, so it's time for us to go back and make a good appraisal. Have you figured out how to write it? The following is a sample essay on the self-appraisal of the property customer service manager that I share with you, hoping to help you.

self-appraisal of the property customer service manager model essay 1

I took over the work of the customer service foreman in the property customer service department from _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ It lasted for _ _ months, from groping to familiarity, and learning by doing. In every step of my progress, I got enthusiastic help from company leaders and colleagues, and received support and recognition from most residents. In these _ _ months, we have faced a lot of pressure and overcome many difficulties, but we are very happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties and served well, and completed the tasks assigned by leaders at all levels. The specific situation was identified as follows:

1. Standardize behaviors, strengthen internal management, and improve the quality of self-construction.

1. dressing the, an employee of the management office, is listed for post.

2. operate according to the procedures required by the center for the service of residents and customers, and implement the work procedures such as being polite, resolving contradictions, serving with a smile, and praising in time.

3. Employees should go to work on time, check attendance and ask for leave with the approval of the team and supervisor.

4. The staff shall have a clear division of labor, and the work content shall be implemented to people, and they shall be familiar with the job responsibilities, work standards and work procedures.

second, standardize the service

1. carefully write the work logs, file and record them clearly.

2. The daily inspection table for cleaning and maintenance was established, and the log book for handover work was implemented.

3. The customer service team holds a weekly meeting every Tuesday afternoon. On the basis of employees' work reports, it summarizes, comments and appraises the tasks completed in the previous stage, at the same time, it arranges new tasks, publicizes the provisions of the regular meeting of the center, puts forward clear requirements, reports them to the supervisor in time and asks for instructions.

4. Make monthly statistics on household calls and visits. * * * received a total of _ _ calls, including _ _ household inquiries, _ _ opinions and suggestions, _ _ household complaints, _ _ _ public maintenance, _ _ home maintenance and _ _ other services, and _ _ praise.

5. handle _ _ community id access cards, _ _ car cards, and non-motor vehicles.

6. Establish a sound file management system, and classify and file all kinds of documents collected, with a search directory and * * * boxes. At the same time, the initial implementation of electronic management, various announcements, notices, reports, property fees, owner information, and the simultaneous establishment of electronic files, which can be accessed at any time.

3. In-depth and meticulous housing management

Deal with the problem of home repair and repair in public * * * areas in time. In half a year, the number of home repair services is as high as _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Maintenance staff always work silently, never complain, never care about personal gains and losses. Our _ _ _ _ master always carries a ladder on one hand and rides a bicycle on the other. From one house to another, he always smiles warmly and explains and publicizes maintenance knowledge carefully. _ _ _ _ Master cooperated with the owner to buy materials again and again in violation of regulations (we generally require the owner to prepare materials by himself), rode a battery car to the building materials market to find matching materials, and never applied for a travel fee and labor fee. In the busy maintenance work, he shared part of Beiyuan maintenance work, and every time he ran on both sides. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication in their posts without regrets and sincere and persistent hard work.

iv. management and maintenance of the house

1. For the house being renovated, we strictly follow the house decoration regulations, urge the householder to decorate it according to the regulations, and implement ab card management for decoration application and decoration personnel to prevent violations.

2. The management office takes several ways to help the residents solve their problems in the case of housing leakage of the renovated owners in the residential area. On the one hand, the report is handled by the school, on the one hand, it is reported to the school to build the center, and on the other hand, it actively contacts the construction unit. Implement maintenance according to the problems reflected by residents.

V. Maintenance of daily facilities Establish a maintenance inspection system

Maintain the daily facilities and equipment in the public * * * area, and promptly notify the technicians of the elevator and access control companies for maintenance and repair. Supervise the comprehensive overhaul of the street lamps in the residential area, timely inspect, repair and eliminate potential safety hazards in the water supply and power supply system, and report to the school for preparation in time on issues such as convenient airing in the public area of the residential area.

6. standardize the cleaning service process to meet the requirements of cleanliness and comfort.

supervise and guide the cleaning work in the residential area, formulate the standard operation supervision process, implement the district responsibility system, set the personnel, posts and work contents, and regularly check the system every week, so as to effectively mobilize their enthusiasm, promote internal harmonious competition and improve the environmental quality of the residential area.

VII. Greening work.

the domestic garbage will be cleared daily, and the decoration garbage will be cleared once a week. Landscaping work insists on pruning, replanting, pest control, fertilization and water application to the trees in the community every month. At present, the trees are growing well, ensuring the quality of greening and maintenance in the community.

VIII. Publicity and cultural work

Unity and cooperation, * * * with progress, carry out criticism and self-criticism, build a harmonious, civilized, United and innovative team, improve the service quality of the property, publicize the work of the property and the service concept of the center, ensure smooth communication channels, adhere to the correct service concept, and provide the owners with safety knowledge, health knowledge, weather forecast and warm tips in time. Won the owner's understanding and support for property management.

IX. Owner's satisfaction is the ultimate goal of property management service

After _ _ months' work, I am familiar with the workflow of grass-roots management, and I can basically combine what I have learned with practice, form my own working style, and have a deeper understanding of the central concept. I feel more and more sincere in my work, which may bring me some troubles in the short term, but in the long run, the effect is obvious. Whether it is for property leaders, colleagues or residents, honesty itself is a kind of respect, and only by being honest with others can we get real understanding and support. Reward a gentleman with hard work, and heaven rewards diligence. Our owners belong to high-quality and high-quality knowledge groups. With the deepening of their understanding of property management and the improvement of their attention, it is inevitable to improve the transparency of management and make the property management behavior more standardized. Therefore, honesty is not just a slogan, but a prerequisite for our development and survival.

these _ _ months' work has also exposed its own problems and defects, such as weak equipment management and lack of communication with the upper level, which need to be improved and learned in future work. At the same time, I hope I can have the opportunity to study in mature communities, master better skills, improve my professional level, and make more horizontal contacts with my peers.

The new year is coming, and I am determined to put more time and enthusiasm into my post to complete all the tasks assigned by my superiors and live up to the expectations of my superiors. I hope that every member of our team will cherish the harmonious atmosphere together, create more surprises and surpass, give full play to the team spirit, and take residents' no complaints, no service defects, no blind spots in management and no hidden dangers in the project as the work goal, so that our Xiyuan property can sneak into the hearts of our residents and work hard and struggle with the footsteps of the new year!

how time flies! In a blink of an eye, 2 years of work is coming to an end. Looking back on the work in the past year, I feel deeply. Since joining the Fengzeyuan project, under the guidance of the leaders of the service center and the support and cooperation of various departments, the expected work objectives and various work plans have been basically completed. Since the delivery of the project, the customer service department has strengthened the internal management of the department, strengthened the level of property service, improved communication with the owners and properly handled disputes related to the owners around the early property service work of Fengzeyuan Garden. The work of the department has been significantly improved and the enthusiasm of employees has been greatly improved.

I have been engaged in customer service for nearly four years unconsciously, and I feel that every year is like a post station, where I can calm down and sort out my tired mood, burn a beautiful hope, and recharge my batteries for the coming year. No matter how ordinary the customer service work is, we can always accept all kinds of challenges, constantly look for the meaning and value of the work, and constantly tell ourselves: do what is worth doing, go our own way and let others talk.

Fan Wen 2, self-appraisal of property customer service manager

I studied in _ _ University with the major of _ _, and started working in _ _ _ property on _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The trial period of several months for entering the property to work is drawing to a close. Since my work, under the careful cultivation and teaching of the unit leaders, through my own continuous efforts, I have made great progress and great gains in my thoughts, studies and work. In this period of work and study, I have a relatively complete understanding of the property; I have a clear understanding of the development process and management of the property and personal responsibilities. In the process of being familiar with the work, I also gradually understood the core values of property integrity, diligence, realism and innovation, adding new vitality to the steady development of the company. The following is my self-appraisal during the probation period, which is also an appraisal of my work performance.

1. At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, I cooperated with the data Commissioner during the preparation period of _ _, and used my own advantages to help him formulate a series of tables and identify relevant data. During the period of learning and mastering customer service-related skills, it is with such a firm belief that I will be strict with myself and study my business assiduously, and strive to be an expert. It laid a good foundation for the smooth development of my future work.

2. In study, I strictly demand myself, correct my work attitude, and integrate theory with practice; Thus, I have improved my own strengths and ideological and cultural qualities, including learning to develop good living habits in my life, being full and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having my own good working principles, and being able to live in harmony with my colleagues.

3. Ideologically, consciously abide by the rules and regulations of the property, and insist on participating in every training of the property. I have always been devoted to my study and work with a rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition also makes me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

Although it is only a few short months, the gains in the middle are indelible, which is inseparable from the help of the leaders and colleagues of the unit. I always believe that no matter how bright a match is, there is only light as big as a bean. But if a match is used to light a pile of matches, it will burn brightly. I hope to use my bright youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, there are still shortcomings and inadequacies in my work. I will continue to study hard and do my best in the future. We need a spirit of transcendence in our work. I believe that with hard work, we will do better and better.

here, after reporting on the work and experience during the probation period, I'd like to take this opportunity to formally request the company leaders to become full members. I hope the company leaders can make a comprehensive consideration of my work attitude, work ability and performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.

Self-appraisal of property customer service manager Fan Wen 3

I am a new employee who joined Chaoyi Property Management Co., Ltd. in May of 2-2 as a receptionist. During this nearly three-month working period, I can see every day that under the strict system of the company, my colleagues stick to their duties and work enthusiasm in an orderly way. In this cooperative working atmosphere, I quickly became competent for all kinds of work arranged by my superiors. State the following points:

1. Arrive at work ten minutes early every morning, attend the pre-shift meeting, check the appearance, get familiar with the new situation, understand the latest matters and implement them.

2. Answer all kinds of questions and inquiries raised by customers calling and visiting at any time, and record them one by one. When the owner complains, notify the corresponding department, so that the owner's problems can be solved in time, and report the problems to the department head in time.

3. Handle the handover procedures, confirm the owner's identity, make up the money, pay the property management fee, inspect the building, identify the house handover book/confirm the remaining matters of the project, publicize and handle the decoration related matters, and hand over the keys.

4. Go through the decoration formalities for customers, issue the Decoration Management Regulations to customers, and at the same time answer the relevant decoration questions, ask the personnel of the engineering department to examine and approve the decoration application, and ask the owner to pay the relevant property management fees when handling the decoration.

5. at the front desk, assist colleagues to complete the filing of the owner's files, and get familiar with the filing process and the classification of the components of the owner's files. During the period, I read the information that I should know about the decoration regulations and job responsibilities of Super One Star City. Participated in the pre-job training courses organized by the company for new employees. 6, familiar with the decoration construction personnel pass procedures; The owner or the person in charge of construction who has applied for decoration and obtained the construction permit visits the registration office, registers the validity period of the construction permit and the name of the person in charge, and can only apply for the pass or extend the formalities after the party provides the valid ID card and a copy of the ID card of the construction personnel and two recent color photos. The file retention of construction personnel is also one of the tasks that need careful and patience. 7. Complete other tasks assigned by department heads and company leaders. 8, in accordance with the provisions, carefully complete the daily work record.

9. Before the end of each day's work, sort out the work data of that day and make appraisal and analysis on the work of that day. As a new employee of Chaoyi Property Management Co., Ltd., I am ready to meet more work challenges. In the future, I will be more aggressive and stick to my responsibilities, and work with my colleagues to strive for the goal of seeking more satisfaction from the owners and maximizing the interests of the company.

self-appraisal of property customer service manager model essay 4

front desk reception service specification of property customer service department 1. Dress and appearance

1.1 Work clothes uniformly distributed by the company must be worn during working hours, and the work clothes should be kept clean and tidy. 1.2 The receptionist must wear plain stockings, and the opening of the stockings is not exposed.

1.3 The receptionist at the front desk should wear light makeup, not heavy makeup, to avoid making