In any case, please call the Environmental Protection Bureau at 12369.

Call 12369 to report to the superior environmental protection department. ? After the complainant dialed 12369, the operator entered the complaint information. Timely hand over complaints within the responsibility of the environmental protection department to employees for handling. After receiving the information assigned by 12369, he rushed to the scene at the first time to conduct on-site investigation and file a case for suspected environmental violations. Law enforcement officers will reply the results to the complainant and the environmental protection report acceptance center. At present, the handling of environmental protection letters and visits is still relatively standardized. The most convenient way to complain about environmental problems is to call 12369 to the local environmental protection bureau through the fixed telephone. If you don't handle the complaint, you must first understand the reasons for not handling it or give the reasons for not solving it. After summarizing these, you will form a report, and then give feedback to the higher authorities and handle complaints. Institutions undertaking environmental protection hotline work in various places may perform their duties according to law according to actual conditions, and may also undertake various duties authorized by local people's governments.

Article 8 of the Measures for the Administration of Environmental Hotline Work shall be patient and meticulous, use standardized terms, accurately and truthfully record the reporting time, the name and address of the reported unit, the content of the report, the name and contact information of the informant, the purpose of the appeal and other information, and handle it in the following ways: (1) Reports of environmental pollution and ecological destruction within the responsibilities of environmental protection departments at all levels shall be accepted. (2) If the reported matters do not fall within the scope of acceptance by the competent department of environmental protection, the informant shall be informed to submit them to the relevant authorities according to law. (3) If it should be settled through legal channels such as litigation, arbitration, administrative reconsideration, etc., or if it has entered the above procedures, inform the whistleblower to submit it to the relevant organs and units in accordance with relevant laws and regulations. (four) the report has been accepted, and if the informant puts forward the same report again, it will not be accepted, but it shall inform the informant of the acceptance and the inquiry method of the handling result. (5) If the informant refuses to accept the report reply made by the competent department of environmental protection and still reports on the same facts and reasons, it shall not be accepted, but it shall be informed that the informant may request a review or review in accordance with the provisions of the Regulations on Letters and Visits. (six) to report matters involving sudden environmental incidents and mass incidents, it shall immediately accept and report to the relevant person in charge. (seven) reports involving more than two competent departments of environmental protection shall be accepted by the competent departments of environmental protection involved in the report through consultation; If negotiation fails, it shall coordinate with the competent department of environmental protection at the next higher level to decide the accepting organ. If the staff of the environmental protection hotline can decide to accept the report on the spot, it shall inform the informant on the spot; If you can't tell whether it is accepted or not on the spot, you should inform the informant within 15 days, unless the informant can't contact.

What is the responsibility of the environmental hotline?

The responsibilities of the institutions undertaking the work of the environmental protection hotline are as follows: 1. Accepting reports on environmental pollution and ecological damage according to law; 2, the report in a timely manner to do, assigned, reminders, supervision; 3. Report the processing results of the assigned parts to the higher authorities; 4, research and analysis of environmental hotline work, put forward improvement opinions and suggestions to the competent department of environmental protection; 5. Submit an annual work report to the competent department of environmental protection at the same level and at the next higher level, reporting the acceptance of reported matters and the transfer, assignment, reply, reminders and supervision of reported matters; 6. Check, guide and assess the work of the environmental protection hotline at lower levels, summarize and exchange work experience, and organize employee training. ?