Does Ping An Insurance Company have a "first inquiry responsibility system"? What does this mean for employees and customers?

The "first inquiry responsibility system" introduced by Ping An Insurance Company requires every employee of the company to "manage everything in a centralized way, and the responsibility of each piece goes to the person", and the matters within the responsibilities of the first receptionist must be actively and efficiently solved; For matters beyond the scope of duties, do not perfunctory, do not shirk, which not only ensures efficient and high-speed work efficiency, but also simplifies the process. It can also put an end to the phenomenon of "kicking the ball" in recommending responsibility.