How to train flight attendants

In 2008, according to the new requirements of aviation service standards, the training period for flight attendants was extended from the previous three months to six months. Including internship and flight waiting period, it takes one year. After new flight attendants arrive at the training base, they will first take a preliminary examination. Those whose test results do not meet the requirements will be eliminated. The basic course training lasts for one month and includes seven courses including aviation theory courses, aircraft type courses, cabin emergency response, and computer courses. Those who fail three of them will be eliminated; the second stage is the pre-flight and internship period. According to China Southern Airlines’ various It depends on the actual situation of the company, usually about two months. During the internship period, the prospective flight attendants will follow the flight attendants to participate in on-board work, but the dress is different from the formal flight attendants; after that, the prospective flight attendants will return to the training department for targeted training, including swimming, aviation laws and regulations, and tourism geography. training. After passing the assessment, the company will issue a completion certificate and a flight permit.

Training life is monotonous and hard. The prospective flight attendants live in the China Southern Airlines training base, which is under closed management to ensure safety. The daily class schedule is full, and many courses have exams immediately after class, and sometimes there are even 2 or 3 quizzes a day. For lunch, some girls simply pack their lunch boxes and go back to the dormitory to eat in order to save time for studying. On weekends, I do laundry, tidy up the house, read books, check information, and train in groups. For example, in order to train the girls' language expression ability, the basic course teacher asked them to practice "yelling" in groups after returning to the dormitory to exercise their courage and language ability. Many girls complain that when they come to Guangzhou for the first time, they don’t have time to go shopping. In addition, Guangzhou has a reputation for bad public security, and the girls' parents have warned them early on to pay attention to safety, so most of their activities are in the courtyard, a bit like birds in a cage. But the teacher said it well: "Your efforts today are for tomorrow's harvest. Sooner or later you will fly into the blue sky." The girls also understand in their hearts that their current studies are the first priority. No one wants to be eliminated, let alone settle down. After people.

Stewardess is not a flower vase, her duty is to protect the safety of passengers

Water lifesaving is a required course for flight attendants. When an aircraft encounters danger and makes an emergency landing, flight attendants are required to open the cabin door as soon as possible to guide passengers to escape. The process first involves putting on a life jacket, inflating it, then jumping from the aircraft door with your back to the water, swimming, and assisting passengers to board the lifeboat. On this day, Shi Lei, an experienced professional teacher, encountered a problem. Most of the 17 students in Class 22 cannot swim, and several girls dare not jump even though they are wearing life jackets. After repeated persuasion, the helpless Teacher Shi could only use coercion - pushing him into the water. The girls understood the teacher's intentions and did not blame them. They just worked hard secretly, at the cost of drinking a lot of pool water.

For flight attendants, courage also needs training. Teacher Zhang Jingli, who has 5 years of training experience, said: "Most of the girls are only children in the city. Many of them lack exercise and the spirit of hard work. Working in the air for a long time will cause poor physical conditions and easily lead to hypoxia. It will have an impact on my career. "There was an emergency response class and an escape slide training. A timid girl stood in front of the cabin door and did not dare to jump. A patient instructor stood there with her for 45 minutes. She had the courage to jump. Emergency response is the response of flight attendants when an emergency occurs on an aircraft, such as a fire. Once, when the instructor sounded the alarm of a fire in the training cabin, thick smoke suddenly billowed in the airport. The girls who had just stepped out of the books were a little at a loss, and the scene was chaotic. The strict teacher Chen lost his temper and scared a Shenyang girl to the point of almost crying. The air in the training cabin was a little tense. At this time, Teacher Chen stood in the aisle and shouted to the girls: "Stewardesses are not flower vases. Your most important responsibility is to protect the safety of passengers. If you are so panicked, who else can you protect?" The girls looked ashamed. . Chen Fang lowered his voice: "What you learned today is how to deal with emergency situations. Everyone must master it well! Of course, I hope you will never need these in your career." In the training cabin There was another round of applause.

After experiencing dreams, patience and waiting, the girls began to look forward to the future. On August 14, 2008, the "quasi-stewardesses" who participated in the training ended the first phase of study and each rushed to their future positions to start internships. For most of them, this is their first taste of the blue sky, a day they have been waiting for for a long time. Before leaving, class teacher Zhang Jingli took the girls out for a dinner. She wanted to give them vaccinations. She said: "The job on the plane is not as easy as imagined. We must provide good service while ensuring the safety of passengers."

If they encounter low-quality passengers, they mistakenly think that the stewardess is a waiter on call, and they will even get angry if something goes wrong. And how do you, the only children born in the 80s and 90s, deal with such situations? The answer is: one word, "tolerance". Passengers are God. Impress the other person with your smile, it is a weapon. Remember, this is just the internship period. Don't let the veteran flight attendants think that you are not performing well, because you may be eliminated at any time. Be humble, cautious, polite and diligent, and you will do well. Get back a satisfactory internship report to me! ”