What reform should we deepen in government service?

In recent years, Changchun City has thoroughly implemented the major decision-making arrangements of the CPC Central Committee's the State Council "streamline administration, delegate power, strengthen regulation and improve services" reform, transformed government functions, promoted decentralization, improved examination and approval efficiency, and improved the business environment, making it convenient for people and enterprises to do things and start businesses. The whole city gathered under the banner of reform, adhered to the concept of "bringing convenience to the masses and giving services to the government", took "separation of trial" as the core of the system and "internet plus" as the core of technology, and made every effort to create a new model of government service of "examining and approving without meeting, handling affairs in Dont Ask For Help". At present, the main task of reform has been completed, and the goal of "only one net", "only one door" and "running at most once" has been basically achieved. First, stick to one thing. The city has built 2 municipal, county (city) district and development zone government service centers to provide services for enterprises, and 21 street (township) convenience service centers to provide services for the masses, forming a three-level linkage of city, district (county) and street (town), covering the whole city, and realizing the "multi-point and close-to-the-spot" service for enterprises and the masses. The municipal administrative service center will be upgraded and transformed, and matters closely related to the production and operation of enterprises and the work and life of ordinary people, such as project approval, enterprise establishment and operation, social security, medical and health care, employment and entrepreneurship, and housing security, will be "caught in the net", and the occupancy rate of matters will reach 95.2%, so that enterprises can do everything in one door. Professional halls such as social security, medical insurance, vehicle management, etc., which do not have the conditions to enter the hall temporarily due to business safety and place restrictions, are listed as sub-halls of the government affairs hall, maintaining a unified service model with the government affairs hall at the corresponding level, and implementing unified supervision of the handling process and results. Second, adhere to the one-window acceptance. The government affairs (convenience) service center has set up a comprehensive acceptance "general practice" window. All windows are homogeneous like bank windows, and business people can do everything in one window. All examination and approval personnel withdrew to the background, no longer directly facing the enterprises and the masses. Enterprises and the masses randomly assigned windows through the call system. After the comprehensive window personnel accepted it, the materials were transmitted to the background for examination and approval through the network, so that the people in charge did not meet the people who handled the affairs, which cut off the interest chain of human affairs and made corruption lose its breeding space. It was no longer necessary to find relationships and entrust acquaintances to handle affairs. Changchun handled Dont Ask For Help. Third, adhere to a set of standards. At present, the city has sorted out 2,498 items, including 16 elements, such as item name, implementing agency, project category, establishment basis, application materials, handling procedures, charging standards, legal time limit, commitment period, handling place and consultation telephone number, which have been completely unified according to national and provincial standards, ensuring the standardization and standardization of government services. In the online service hall of Jishi Office, every matter is provided with a guide, which is easy to understand and learn at first sight. The enterprise masses complete the material preparation according to the guidelines and connector standards, the enterprise masses report according to the standards, the comprehensive window is connected according to the standards, and the background department approves according to the standards, providing undifferentiated and equal services. Where to do the same thing is the same requirement, the same standard, the same time limit and the same process. Four, adhere to a network office. Relying on the new version of the whole process approval system in the province, the materials for enterprises and the masses are automatically distributed by the platform, eliminating the "data chimney" and "information barrier", initially realizing the information sharing between departments and levels, greatly streamlining the application materials and greatly improving the work efficiency. The whole process of handling matters is electronic. Whether each application material is in compliance with laws and regulations, who is responsible for each link, when it is signed and approved, and what decisions are made are all marked and supervised online. Acts that meet the standards, do not approve, do not approve indiscriminately, and exceed the time limit for examination and approval are all punished as violations of discipline and accountability is implemented. The examination and approval personnel have no room for flexibility and operation, and enterprises and the masses provide equal services wherever they go, which can be done confidently, simply and quickly. Five, adhere to the chapter for approval. The centralized custody of seals will be implemented, and the examination and approval department will no longer issue approvals and licenses, and will no longer manage the special seals for administrative examination and approval. There are 982 special seals for administrative examination and approval in the city, which are centrally managed by the government service center, and the certificates and seals will be uniformly made according to the decision of the examination and approval department. At this point, the three links of connection, approval and printing are completely separated and mutually restricted, forming a complete closed loop. Without the government (public * * *) service center, the department can't approve if it wants to, and the government (convenience) service center has no right to issue the certificate without the approval of the department. Enterprises and the masses only enter one door and only cover one chapter. At present, except for 31 items involving on-site investigation and special procedures, the remaining 2,467 items can be "run at most once" in the whole process from accepting applications to making handling decisions and forming handling results, accounting for 98.76%. Signed the framework agreement of "inter-provincial cooperation" in Harbin-Changzhou urban agglomeration, and achieved "inter-provincial cooperation" for 265 businesses. Since the beginning of this year, 92,319 inter-provincial cooperation businesses have been handled. At the same time, we also provide services such as full-time agency, grid delivery, express delivery, etc. for groups who are inconvenient to go to the lobby for business due to physical, intellectual, age and other reasons, so that these people can "run zero".