Adhering to the original aspiration of paying for the people, Tibet Bank takes multiple measures to optimize account services

In recent years, Tibet Bank has always been market-oriented, customer-centered, and efficiency-centered, fully implemented the decisions and arrangements of the Party Central Committee and the District Party Committee, and actively practiced "payment is for the people, and it is not difficult to open an account." Working philosophy: On the basis of overall planning of account services and risk prevention and control, we will take multiple measures to optimize bank account services, effectively achieve "two unabated, two strengthened", and effectively improve the convenience and satisfaction of customer account services , sense of gain.

Establishing a green service channel

Facilitating account opening for small and micro enterprises

In order to help optimize the business environment and effectively improve the level of serving the real economy and small and micro enterprises, 2021 In June 2020, Tibet Bank established a leading group for the optimization of corporate accounts, with a clear division of responsibilities and steady and pragmatic advancement. A number of corporate account optimization measures were implemented in an orderly manner, effectively improving the quality and efficiency of corporate settlement account services, and effectively achieving the "two undiminished goals". , two strengthening”.

It is understood that Tibet Bank has provided a package of account service solutions to solve the problem of "difficulty in opening accounts" for small and micro enterprises, including setting up green service channels for small and micro enterprises at all outlets, formulating simple account opening service plans for small and micro enterprises, and implementing Account classification and hierarchical management, and active promotion of simple account opening services for small and micro enterprises. According to the relevant person in charge of Tibet Bank, in view of the fact that some enterprises have not yet started operations in the early stages of establishment and have no fixed business premises, but there is a need to open a bank account, the enterprise can use simple account opening services and provide a business license and the valid identity of the legal representative. Based on the documents and other information and verification by the bank, a bank settlement account with relatively simple functions can be quickly opened to meet the basic needs of the enterprise. "We also support electronic business license account opening. Through process reengineering, we optimize account system functions, reduce customer signature confirmation and other measures to further shorten the account opening time, improve customer experience, and provide high-quality and efficient bank account opening services for small and micro enterprises." the person in charge said.

In addition, Tibet Bank actively responds to the country’s call to reduce the burden on enterprises, conscientiously implements relevant fee reduction and profit-sharing policies, and waives account opening fees, account management fees, etc. for small and micro enterprises in accordance with the principle of “reductions should be reduced” , reduce business operating costs, and help the majority of small and micro enterprises to develop rapidly.

Simplify the personal account opening process

Improve the account service experience

In order to simplify the personal bank account opening procedures, Tibet Bank continues to establish and improve personal bank account management mechanisms to streamline customer Identity information requirements enable customers to open accounts with only valid personal identity documents, and account functions are reasonably opened based on the degree of identity verification and account risk level. At the same time, for some elderly people, special groups with limited mobility, and migrant employment groups, Tibet Bank actively explores the use of new means such as mobile devices and video verification on the basis of compliance services, and adopts methods such as entering communities, construction sites, enterprises, and rural areas and other forms, providing convenient bank account services that meet their needs. In addition, the person in charge said: "We publicize the service supervision telephone number at our business outlets and accept customer inquiries and complaints in a timely manner. Customer opinions and suggestions will also be analyzed, tracked and processed in a timely manner to ensure timely responses and proper resolution."

< p> In the next step, Tibet Bank will use its financial strength to implement the "six stability" and "six guarantees", take it as its own responsibility to manage bank accounts and optimize customer service experience, further improve the efficiency of account services, and strive to provide customers with professional and diversified services , warm account service.