What is the community grid service management system?

1. Community grid management is a new community management model actively explored and vigorously promoted in recent years.

the basic idea is to divide the urban grass-roots into several unit grids on the basis of the unchanged street and community pattern, and build a community information platform to integrate community resources, strengthen community functions and improve community services in a grid way, so as to realize scientific, refined and long-term community management.

second, community grid management originated from the exploration and practice of "1,-meter grid" urban management system in Beijing and other cities.

from the practice of developed cities for many years, the general idea and technical conditions of community grid management have basically matured, and the social awareness is getting higher and higher. In particular, the continuous exploration of urban management, family planning and community party building has provided rich experience for community management grid. Promoting community grid management is of great significance for implementing the spirit of the Sixth Plenary Session of the Sixteenth Central Committee, comprehensively promoting community construction, improving grass-roots service and management network, perfecting new community management and service system, and promoting harmonious social development. It can be predicted that community grid management will gradually become an important means of urban grassroots social management in China.

3. Since 2, our city has done a lot of work around community construction, and achieved remarkable results. It has achieved the goal of "having people, money, rules and places" in the community, and the overall level of community construction is in the forefront of the province.

in order to extend community management, various streets and communities have carried out a series of innovations in terms of all-in-one responsibility, establishing responsibility areas, grasping * * * management together, and linking up and down, which laid a good foundation for promoting community grid management. Some functional departments in the city and district set up working platforms in the community, and also try to solve the problems of their own shortage of manpower by grid management.

fourth, we need to have a clear understanding of some disadvantages in community management.

1. Community affairs are complicated, and all aspects of work have to enter the community, which is both fragmented and wasteful, with insufficient resource integration and integration, and the territorial management mechanism is not perfect;

2. There are many surveys, statistics, reports and accounts in community work, backward management methods and low comprehensive efficiency, and the information sharing mechanism has not yet been formed;

3. The community spends a lot of time and energy on meeting, welcoming inspection, writing slogans and sorting out files. There are many staged activities, and there is still a certain gap between the "door-to-door service" and "face-to-face service" of community workers and the requirements of the masses.

4. The tendency of administrative and institutional community work is more prominent, and the evaluation mechanism and team building of community workers need to be strengthened, and so on.

5. The construction of community information platform is a basic work of community construction and management.

It is understood that Tongguanshan District has included this work in this year's main objectives and tasks, and will start construction. Community management and public service informationization need advanced management mode as the basic framework. This year, the city will also carry out community scale adjustment and community neighborhood committee change. How to provide effective services and carry out long-term management for about 2,5 "big communities" is particularly important. Building a harmonious community, consolidating the "four haves" and moving towards "four excellences" (excellent facilities, optimized management, excellent service and beautiful environment) requires innovative community management and service models. Therefore, promoting community grid management is an important topic before us.

six, community grid management, community is the foundation, grid is the key, service is the essence and management is the core.

there are different models for grid division in other places. In the implementation of grid management in urban areas, streets can be regarded as the first-level grid and communities as the second-level grid. These two-level grids play a leading role in community construction and management. The government's social management and public service functions mostly cover these two levels. The grid division of some cities or some jobs takes the community as the basic unit. In view of the current "big community" setting in our city, the management framework within the community needs to be further clarified. Therefore, we can learn from foreign experience and divide some responsibility areas (equivalent to residents' groups) in the community as grid units, which can be called "responsibility grid". In this way, the "street-community-responsibility grid" constitutes the urban three-level grid system. From the perspective of extending community management and improving community service, community responsibility grid should be the focus of our attention.

VII. Community responsibility grid is to undertake the responsibility of community affairs. Popular understanding is that "public services enter the community and community affairs enter the grid".

At present, the community affairs in our city mainly focus on civil affairs, family planning, employment, social security, urban management, creation, comprehensive management and party building, and there is a trend of further expansion. Residential buildings, commercial buildings, blocks, markets, schools, hospitals, cultural and sports venues, as well as resident units, public service stations, property management institutions, community non-governmental organizations, etc., can all be attributed to various grids. Therefore, it is an important content of community grid management to decompose community affairs into each grid item by item and locate all community information in each grid. Street and community workers should find their own tasks in the grid in addition to their duties on the line. Full-time community workers, party branch secretaries, residents' group leaders, building leaders, cleaners, and community volunteers in all aspects, etc., * * * isomorphically become the responsible subject of each grid. In short, participating in public services, promoting governance according to law, ensuring supervision by the masses and fulfilling social responsibilities are the main responsibilities of community grids.

VIII. Community responsibility grid, which can be divided into two categories.

the first category is the residential area grid, that is, the responsibility grid with residential areas as the main body.

the second category is the unit grid, that is, the responsibility grid with the units in the jurisdiction as the main body, and other grids belonging to the category of non-residential areas. From the main responsibilities of streets and communities, the current management focus is on residential grid. And community affairs involving family planning, comprehensive management, etc., also need the unit grid to play a role in order to achieve the requirements of "* * * in * * *". The division of unit grid should meet the following conditions:

1. The area is relatively complete;

2. It has a large area and management scale;

3. Take non-residential function as the leading factor; Clear boundary with residential areas;

4. Stability and continuity with independent settings;

5, can effectively fulfill the social responsibility and public * * * obligations within the grid.

for those units that occupy a small area, it is advisable to bring them into the residential grid nearby.

IX. The following factors should be connected when dividing the community responsibility grid.

1. Division of the jurisdiction areas of residents' groups and party branches;

2. division of property management areas;

3. Division of city appearance and environmental sanitation and urban management law enforcement areas;

4. Division of community health service areas;

5. Division of public security and household registration jurisdiction areas;

6. Division of primary school districts.

The general requirement is to promote the social management and public services of the government to cover the community and extend to the grid. According to the statistics of registered population, it is appropriate to use "more than 25 households and less than 5 households" in each residential area grid. Such an area is conducive to community workers' responsibility, on-site investigation and face-to-face service.

1. Promoting community grid management is the need to strengthen grass-roots management, improve public services and build a harmonious community, and it is also an important transformation of community management mode.

"Information platform, grid management, refined service and socialized supervision" may become the basic content and direction of the new model of community work. To promote community grid management, on the one hand, we should fully reflect the overall requirements of "digital community and responsibility grid", on the other hand, we should fully reflect the humanistic concept of "harmonious community and people grid". Community responsibility grid is to pay attention to people's feelings and care for people's livelihood, that is, to serve and be responsible for the people, so that it can truly become a "people's grid".

Xi. Promoting community grid management, we have some good experiences and practices in community construction, such as "separation of employment" community management system, community workstation setting, "one shoulder to shoulder" for community directors and secretaries, the combination of community management and property management, the wall of community plan, the division of responsible communities, the drawing of family planning "household status map", "189" community service, and home care service. In a word, within the urban social management and public service system of "two-level government, three-level management and four-level network", we should further expand the grid, promote informatization and strive to form a new pattern of community grid management around the construction of "four excellent".

XII. To promote community grid management, it is very important for the community to integrate community work resources, strengthen comprehensive management, and constantly consolidate the community work mechanism of "integration of areas and territories". At the same time, it is necessary to study and deepen the "all-in-one responsibility system" and realize the implementation of "personnel, responsibilities and tasks" according to the requirements of community grid. Therefore, it requires community workers to make at least one inspection in the "responsibility grid" (surface) that they are responsible for after arriving at work every day without affecting their full-time (online) work; In accordance with the regulations, do a good job in basic work such as investigation, statistics, publicity, mediation, information collection and emergency management within the grid; Strengthen the awareness of "social workers", establish a long-term mechanism, work with community volunteers to manage community affairs within the grid, and effectively solve the contradictions and difficulties of community residents.

XIII. Promote community grid management. As a first-class grid, streets are responsible for overall planning, guidance and comprehensive coordination. Main tasks:

1. According to the requirements of shifting the focus of urban management, implement various policies and measures for social management and public services.

2. Insist on relying on community neighborhood committees and community workstations, handle affairs with high efficiency and provide high-quality services to satisfy the masses.

3. Reasonably divide the community responsibility grid and establish a new mechanism of classified guidance and scientific evaluation.

4. Set up a street grid management center to build a platform for sharing and exchanging information resources.

5. popularize the working method of "diary of people's feelings" and lay a solid foundation for community management and community informatization construction.

6. Carry out community volunteer service, with activities as the carrier, highlighting the mass, public welfare and humanity of community grid management.

7. Strengthen the construction of street and community teams, strengthen performance appraisal, study and establish the system of "salary scale subsidy" for community workers, and gradually improve the treatment of community workers.

in the process of grid management, there are two important issues worth studying. One is the "access system" for community work, which, as a specific authority, can be placed in the streets to adapt to the territorial management responsibilities, so as to promote the gradual formation of the mechanism for the government to purchase community public services; One is the community party building work, which should be placed in a prominent position in the community grid management and infiltrated into all aspects to enhance community cohesion and promote "full coverage of community party building".

XIV. To promote community grid management, the management functions and working methods of various departments in urban areas should be adapted to it.

1. District-level administrative authority and resources should continue to sink to the streets and cover the communities, so as to lay a solid foundation for community work.

2. The work of each line in the community should be connected with grid management, standardize the working mechanism and promote long-term management.

3. We should strengthen coordination and promote the sharing of resources when all public affairs land in communities and grids.

4. All kinds of statistics and reports should be brought into a unified platform, which is conducive to the promotion of community informatization.

5. Actively strive for national, provincial and municipal investment and support for community construction and management, and enhance the security capacity.

6. Strengthen communication and cooperation with municipal departments and system units to promote the construction of * * * in * *.

7. Conduct regular training for community workers line by line to further improve the level of community work.

8. Organize some region-wide activities to create an atmosphere of community grid management.

in short, all departments in the city should strengthen overall coordination when carrying out their work, and form a strong joint force of community construction and management.

15. There is a lot of work to be done in informatization construction to promote community grid management.

1. It is necessary to strengthen research, make targeted investigations and work out an overall plan. At present, Tongguanshan District of our city has been included in the pilot area of community informatization construction in the province by the Provincial Information Industry Department and the Provincial Information Office, especially to strengthen project research and packaging and actively strive for policy support.

2. We should focus on the development of Tongling's "People's Grid" community management information system, and cooperate with professional companies to put the software system into operation as soon as possible on a trial basis. To some extent, the software system is the key to the success or failure of community informatization. We must proceed from reality, start from details, and integrate the concept of grid, so as to make efforts to be comprehensive, precise, effective and fast.

3. It is necessary to set up the municipal public service information center, promote the construction of the database of the district center, implement the basic project of three-level networking in the district, promote the docking of e-government and community informatization, and ensure the smooth and safe information.

4. On the basis of the administrative division map of municipal districts, draw a "grid map of Tongling downtown".

Actually, it is a three-level grid map, at the district level, marked to every community; Street, marked to each responsibility grid (residential grid and unit grid); The community is marked to every building, every road and every facility. In addition, we should also establish a community responsibility grid coding system, an evaluation system for community informatization construction, strengthen the construction of municipal government websites and community service center websites, and build a three-level office business platform for district streets, and so on.

XVI. To promote community grid management, we must strengthen and improve community service.

according to the requirements of the the State Council document, we should vigorously promote the construction of the public service system, so that the government's public services can cover the community; Cultivate community service non-governmental organizations and organize community volunteer service activities; Encourage and support all kinds of organizations, enterprises and individuals to carry out community services; Give full play to the role of community neighborhood committees in community service, and strive to realize that community residents are helpful, difficult and need to be met. As far as Tongguanshan District is concerned, three key tasks must be done at present: First, the district community service center should be further developed and strengthened; Second, the district administrative service center should be established as soon as possible; Third, community volunteer service activities should be vigorously carried out.

XVII. To promote community grid management, we must speed up the establishment of community supervision system.

The so-called community supervision refers to the mass, comprehensive and orderly democratic supervision carried out by community residents and community party member around expanding grassroots democracy, safeguarding the interests of the masses and building a harmonious community. Specifically, the first is the supervision of government work (such as administration according to law, public services and social management) extending to the community; The second is to supervise the units under the jurisdiction to fulfill their social responsibilities and undertake public obligations; The third is to supervise the development of the work of safeguarding the rights and interests of the masses; The fourth is the supervision of party and government leading cadres "eight hours away". How to carry out community supervision is an exploratory innovation in community work. To strengthen the construction of community party organizations, promote community grid management and guide residents to participate in community activities, it is necessary to conduct in-depth research and bold practice on the establishment of community supervision system. In short, it is necessary to innovate ways and means, conform to the requirements of grid management, build a community supervision platform, and especially give full play to the supervision of old party member and veteran comrades in the community.