Common sense of social etiquette for official receptions

Reception work is a warm, thoughtful and meticulous job. During official receptions, we must always abide by the social etiquette of official receptions and do a good job in reception. Below is the "Common Knowledge on Social Etiquette for Official Receptions" that I compiled for you, for reference only, I hope you like it! Please click to view more details. Common sense of social etiquette for official receptions

Social etiquette for official receptions 1: Reception in person

When superiors come to visit, the reception should be considerate. Listen carefully and remember the work explained by the leader; the leader understands the situation and respond truthfully; if the leader comes to express condolences, express sincere gratitude. When leaders say goodbye, they should stand up and say "goodbye" to each other.

When subordinates come to visit, the reception should be cordial and warm. In addition to following the general visitor etiquette, you should listen carefully to the questions raised and respond politely if you cannot answer them at the moment. At the end of the visit, stand up and say goodbye.

Social etiquette for official receptions 2: Etiquette for answering the phone

Use a calm tone and greet politely; listen carefully and communicate sincerely;

Clear content and record accurately; be flexible Answer, simply and neatly.

Basic requirements for telephone reception

(1) When the phone rings, pick up the phone and first announce your home address, and then ask about the other party’s intention to call.

(2) When communicating on the phone, you must carefully understand the other party's intentions, and repeat and echo the other party's conversation as necessary to show positive feedback to the other party.

(3) A phone record book should be kept, and important phone calls should be recorded.

(4) After finishing the phone call, you should wait for the other party to finish the conversation and then end with "goodbye". After the other party puts down the microphone, put it down gently again to show respect for the other party.

Social etiquette for official receptions 3: Etiquette during introductions

When guests come to the office and meet the leader, they are usually introduced and introduced by the office staff. When guiding guests to the leader's office, staff should walk a few steps ahead and to the left of the guests, and avoid leaving their backs to the guests. When accompanying the guest to meet the leader, don't just walk around in silence. You can randomly say some decent words or introduce the general situation of the unit.

Before entering the leadership office, you should knock on the door gently and get permission before entering. Do not rush in. When knocking on the door, tap lightly with your finger knuckles and do not slap hard. After entering the room, you should first nod to the leader and then introduce the guest to the leader. When introducing, pay attention to your wording and use your hands to indicate, but do not point at the other party with your fingers.

The order of introduction is generally to introduce those with lower status and younger age to those with higher status and older age; to introduce gay men to lesbians; if there are several guests visiting at the same time, they should be introduced according to the level of their positions. , introduced in order. When you walk out of the room after the introduction, you should be natural and generous, and maintain a good posture. When you go out, you should turn around and close the door gently.

Social Etiquette Four for Official Receptions: Introduction Etiquette

There are two types of introductions in social situations: introducing others and introducing yourself.

When making an introduction to others, put your fingers together and your palms upward, pointing toward the person being introduced. Master the order of introduction: Generally, people with lower positions are introduced to people with higher positions first; men are introduced to women first; juniors are introduced to elders first; unmarried people are introduced to married people first; guests are introduced first To the host; unofficial personnel should be introduced to official personnel first; individuals should be introduced to the group first. If the individual's identity and status are obviously higher than that of the group, the group should be introduced to the individual first.

When introducing yourself, you should first nod to the other party, then explain your name and identity, and you can hand over your business card at the same time. When introducing yourself, be careful not to be too self-effacing or exaggerated.

Social Etiquette Five for Official Receptions: Handshake Etiquette

The order of handshakes follows the principle of "the distinguished person comes first".

In formal occasions, it is a courtesy to superiors to extend their hands first; in daily life, it is to elders, ladies, and married people to extend their hands first; in social occasions, it is to the first arrival to extend their hands first; when receiving guests, it is the host who reaches out first. Extend your hand as a courtesy; when a guest leaves, it is a courtesy to the guest to extend your hand first.

Social etiquette for official receptions 6: Etiquette for picking up and delivering business cards

Delivery of business cards. The order of exchanging business cards is generally: "Guest first, then host, first low, then high." When exchanging business cards with multiple people, they should be exchanged in order of position, or from near to far. Don't do it in leaps and bounds to avoid the other party mistakenly thinking that there is a feeling of favoring one over the other. When delivering, the front side of the business card should be facing the other party and presented with both hands. The eyes should be fixed on the other party and the face should be smiling. The business card should be delivered after the introduction. Do not rush to deliver the business card before the identity of the other party is clear.

Acceptance of business cards. When accepting a business card, you should stand up and look at the other person with a smile. When receiving the business card, you should say: "Thank you", and then read the business card with a smile. When reading, you can read the other person's name and title aloud to show respect for the other person. Then, return a business card with your own business card. If you don't have a business card with you, you should apologize to the other party. Don’t rush to collect the other person’s business card before the other person leaves or the topic is not over.

Social etiquette for official receptions 7: Address etiquette

Different names

Remember the other person: a sign of whether they take the person seriously.

Make no mistakes: do not pronounce the wrong name, do not write the wrong name, and do not show off.

Don’t abuse: Do not joke about the name of the person you are receiving; do not borrow the name of the person you are receiving.

There are differences in titles.

Formal titles: Addressing administrative positions is the most formal.

Titles: Addressing people with senior or intermediate professional and technical titles to show respect.

Addressing academic degrees: increasing the authority of the person being addressed

Addressing professional names: When the above information is unclear, such as "teacher", "doctor", etc.

Social Etiquette for Official Receptions 8: Etiquette on Going Up and Down Stairs

On the way upstairs, guests walk in front. This can show respect for the guests, and secondly, it can protect the guests. role.

When going downstairs, for the sake of guest safety, you should walk in front of the guests.

In case of special circumstances, modifications may be made. For example, it is inappropriate to let a lady wearing a short skirt or someone who does not know the way go first when going upstairs.

Social etiquette for official receptions 9: Elevator etiquette

When entering an unmanned elevator, the receptionist should enter first and be responsible for opening the elevator; when entering a manned elevator, The receptionist should be the last to enter. When exiting the elevator, the receptionist is usually the last to leave. (However, if you are blocked at the door, it is not rude to go out first.)

Social etiquette ten for official receptions: marching order

Marching side by side, it emphasizes "right side" "Up" or "Center to Top". Reception staff should take the initiative to walk on the outside or on both sides when walking side by side, while foreign guests should walk on the inside or in the center.

Marching in a single file, it emphasizes "the front is the best", that is, foreign guests should be invited to march in front. However, if the foreign guest does not know the road or the road condition is not good, the reception staff should guide him from the front left. The guide should face the person being guided sideways when leading the way, and when necessary, remind the person to "watch your step."

Social Etiquette for Official Receptions 11: Seats in Vehicles

For car seats, if there is a driver driving, the rear row is up, the front row is down, and the right side is the left side. humble.

(The first seat is on the right side of the back row, the second seat is on the left, and the last seat is on the right side of the driver's seat in the front seat).

If the owner drives the car himself, the front row is up, the back row is down, and the right is superior and the left is inferior.

(The right side of the driver's seat is the first, followed by the right side of the rear row, then the left side, and the seat between the rear rows is the last seat).

When receiving group guests, the first row behind the driver’s seat is the most respected, followed by those in the back row. The dignity of each row of seats decreases from the right to the left.

Social etiquette for official receptions 12: Tea drinking etiquette

1. During official receptions, the secretary or full-time staff usually serves tea to the guests. When receiving important guests, it is best for the unit to serve tea to the guests. The highest-ranking person present serves tea to the guests.

2. The order of serving tea: guests first, then the host; guest of honor first, then the second guest; ladies first, then gentlemen; elders first, then juniors; superiors first, then subordinates.

(2) Starting from the door into the living room, tea is served in clockwise direction;

(3) Tea is served in the order in which guests arrive;

(4) The drinker should take the tea by himself.

3. When serving tea, the correct way is to enter the living room with the tea tray in both hands, first put the tea tray on the coffee table, then hold the ear of the tea cup with your right hand, hold it near the cup holder with your left hand, and start from the guest’s side. Pass the tea cup up with both hands on the left back and place it on the table with the cup ears facing outward. If there are snacks, they should be served before the tea, and they should be served mainly from the back left side of the guest.

4 The first cup of tea should not be too full, it should be two-thirds of the cup. After the guest has had a few sips of tea, the person serving the tea should step forward to refill the water. Never Let the cup bottom out and refill the water for guests at large meetings and events. It should be done 30-40 minutes after the event.

Thirteen Social Etiquette for Official Receptions: Group Photo Etiquette

Formal group photos can be arranged in order or not.

When taking a group photo, the guests and hosts should generally stand. If necessary, people in the front row can be arranged to sit and those in the back row to stand on steps. If participants are arranged to be seated, name tags for easy identification should be affixed to the seats in advance.

The ranking of domestic group photos generally emphasizes the front, center and left. Usually, when taking a group photo, the host person is on the right and the guest person is on the left.

When taking photos on foreign-related occasions, the right side should be placed first, so that the host is in the middle and the guest of honor is on the right. People from both sides should be arranged in order, left, right, and left.

Social Etiquette for Official Receptions No. 14: Banquet Etiquette

Generally, the arrangement of dining positions for Chinese meals involves two aspects: the number of tables and the number of seats.

Table arrangement

Formal Chinese banquets often involve more than one table. Mainly follow the following three rules:

(1) "Right first".

(2) "The inside is the top", that is, the dining table far away from the door is the top, so it is also called "the far side is the top".

(3) "The center is the top." When multiple dining tables are arranged side by side, the one in the middle is usually on top.