Summary of quality nursing service work

Sample essay on high-quality nursing service work summary (general 6 articles)

Time is passing and never stops. A period of work has ended. Looking back on the work during this period, we have made great achievements. While reviewing the results, we also found the shortcomings and problems in our work. Let's write a work summary for this year's work. How to write a work summary to maximize its effect? The following are high-quality nursing service work summary examples (6 general articles) that I have collected and compiled. They are for reference only. Let’s take a look.

Summary of Quality Nursing Service Work 1

In 20xx, in order to implement the Ministry of Health’s “Quality Nursing Service Demonstration Project” activities, our hospital actively responded and went all out to create “Quality Nursing Service” In the activity of "Serving Demonstration Hospital", we adopted the form of piloting first and then promoting, constantly changing the service concept, changing the working model, optimizing the work process, taking "basic nursing" as the foothold, and taking the "pilot ward" as an opportunity to promote the service throughout the hospital. The high-quality nursing service activities carried out with the theme of "Consolidating Basic Nursing and Providing Satisfactory Services" were carried out. By creating a "high-quality nursing demonstration ward", we have fundamentally improved nursing services, improved nursing quality, and truly implemented basic nursing care to satisfy patients, society, and the government. During this period, we thought carefully, summed up experience, overcome difficulties, and continued to explore.

1. Strengthen leadership and carry out publicity

1. Formulate an implementation plan for the creation work and establish a leadership group with the dean as the leader.

2. The nursing department launched two batches of "Quality Nursing Service Demonstration Wards", and held mobilization meetings for all nurses to raise awareness, unify their thinking, and actively participate in the creation activities.

3. The Nursing Department went deep into the department to discuss with the nurses, interpreting the Ministry of Health’s spirit on carrying out the “Quality Nursing Service Demonstration Project”, and then focusing on how to implement basic nursing, enrich service connotation, and improve nursing quality. A special discussion was held. The head nurse and nurses put forward their own ideas and suggestions for developing nursing demonstration wards based on the actual conditions of the hospital. To achieve the purpose of unifying the whole hospital's thinking and changing the concept of nursing services.

4. Organize the head nurse and key staff of the demonstration ward to visit and study, learn from the good practices of brother hospitals, broaden their ideas, and lay the foundation for the creation of the work. Organize cross-visit visits and exchanges of experiences between head nurses and nurses in clinical wards across the hospital to comprehensively promote high-quality nursing services.

2. Determine the model ward

1. Through the application of each department, wards with heavy nursing workload and many critically ill patients were selected: the first internal medicine department, the second internal medicine department, and the general surgery department. The ward serves as a "demonstration ward for high-quality nursing services".

2. By conducting regular assessments and implementing a dynamic management work model, the head nurses of each ward can establish a group of advanced models and play a leading role in the pilot wards.

3. Strengthen management and strengthen measures

1. The Nursing Department organizes all nursing staff to learn the knowledge of "quality nursing services" and conduct assessments, and formulate working rules for creating "quality nursing services".

2. The pilot ward will formulate an implementation plan and specific work plan for the creation activities based on the work characteristics of the department.

3. Develop an inpatient satisfaction survey form for high-quality nursing services, conduct surveys and analysis, identify existing problems and weak links in nursing work, and actively carry out rectifications.

4. Improve the basic nursing quality assessment and scoring standards, further refine and quantify the nursing quality assessment indicators, and link the assessment results with the performance of departments and nurses.

5. The Nursing Department carries out self-evaluation and self-examination, identifies deficiencies, promptly improves the nursing work in our hospital one by one in accordance with the requirements of the evaluation standards, and takes this opportunity to comprehensively improve the nursing level of our hospital and provide patients with "High-quality, safe" nursing services.

6. Actively recruit nurses, give priority to the human resource allocation of the "Nursing Demonstration Ward", and ensure the effective implementation of basic nursing.

4. Highlight key points and expand connotation

1. Innovate models and learn advanced practices. Dynamically adjust the performance appraisal system and allocation plan, and incorporate the assessment results such as the quantity and quality of nursing work completed by nurses and the satisfaction of inpatient patients into the performance appraisal content.

2. Clarify work responsibilities and implement responsible care. The responsible nurse contract system is implemented, and everyone is a responsible nurse, so that everyone has something to do and everything is taken care of.

3. Reform the shift scheduling model and implement flexible scheduling. Implement seamless and full-process responsible care.

4. Group nurses’ responsibilities according to the department’s nursing workload and nursing manpower allocation, and set up responsible team leaders and responsible nurses.

5. Simplify nursing documents and shorten writing time. Formulate nursing records in various forms, formulate unified writing templates, and standardize the writing of nursing documents throughout the hospital, making the writing of nursing documents more concise, shortening the writing time to a minimum, and allowing nurses to devote more energy to nursing services.

6. Update the work process and realize accountability. Revise the hierarchical management responsibilities, nursing work processes, and nursing quality assessment standards of nursing staff, clarify responsibilities, and implement job responsibility systems.

7. Strengthen basic nursing care and provide satisfactory services. Publicize the connotation and service items of nursing services and accept the supervision of the society and the majority of patients. Purchase basic nursing service tools and determine basic nursing days every week to ensure the implementation of basic nursing. Through the implementation of basic nursing care, nurses' careful care and concern for patients are reflected, the nurse-patient relationship is harmonized, and the satisfaction of nursing services is improved.

5. Coordinate functional departments and implement vertical management

Actively coordinate relevant functional departments and establish a clinical support center. The Nursing Department actively coordinates the general affairs department, pharmacy department, material supply center, laboratory department, equipment department and other nursing support systems to provide a strong guarantee for the creation of a "high-quality nursing service demonstration ward".

6. Practice in accordance with the law and ensure safety

1. In order to implement the "Nursing Regulations", the Nursing Department conducts training and assessment of the "Nursing Regulations" for all nursing staff in the hospital to further standardize Nurses’ professional behavior shall effectively implement relevant regulations such as nurse registration and certification.

2. Further improve the nursing management systems, nursing quality assessment standards and nursing operation procedures of key departments (Internal Medicine 1, Internal Medicine 2, Surgery, and Traditional Chinese Medicine), and strictly implement the technical access system to ensure nursing care Safety.

7. Strengthen training and improve quality

1. Carry out basic nursing operation skills training every month to make basic nursing operations more standardized and professional.

2. Conduct hospital-wide nursing business lectures every month, encourage young nurses to serve as lecturers, improve nurses' initiative in learning, and cultivate nurses' self-confidence.

3. Carefully implement pre-job training and on-the-job training for nurses, including core nursing systems, nursing professional knowledge, and skills, and conduct assessments. Only qualified candidates can take up the job, which effectively reduces nursing risks.

The Nursing Department conducts hierarchical assessments of all on-the-job nursing staff in the hospital to steadily improve the technical capabilities of nursing staff at all levels. Departments of Internal Medicine, Pediatrics, Surgery, and Orthopedics conduct training and assessment of specialist theory and specialist operational skills respectively, so that everyone can pass the test, master it proficiently, and use it flexibly to ensure nursing safety to the maximum extent.

8. Strengthen monitoring and ensure quality

1. The nursing department makes self-made nursing safety warning signs to remind nursing staff and patients to avoid risks. Improve the management system for poisons, dramas, anesthetics, high-risk drugs, first-aid supplies, and drugs.

2. Strengthen the monitoring of nursing quality. Supervise the nursing staff and strengthen management of new nurses to ensure key explanations and key follow-ups. Monitor patient links, and focus on supervision, inspection and monitoring of newly admitted patients, newly transferred patients, critically ill patients, and patients with potential risks of medical disputes. Monitoring of all aspects of nursing operations, such as infusion, blood transfusion, injection, various allergy tests, etc., are the focus of monitoring in nursing management.

3. The nursing department conducts inspections on nursing safety hazards from time to time to identify problems and effectively solve them. It also analyzes problems from the perspective of nursing process and nursing management, learns lessons, sums up experience, and proposes prevention and improvement measures. .

9. Develop plans to improve emergency response capabilities

1. Developed a "plan for allocating nursing human resources in emergencies" to respond to a sudden increase in patients or public health emergencies. The whole hospital rationally deploys nurses to ensure the safety of nursing care.

2. The Nursing Department revised and formed a nursing emergency management plan for 25 risk events. The plan runs through all links and processes such as nursing operations, treatment, and cooperation with rescue. Conduct first aid drills and power outage and fire drills for high-risk departments: operating rooms, emergency rooms. The clinical ward has developed emergency plans and procedures for sudden death, drug-induced anaphylactic shock, patients falling during hospitalization, inpatients falling from bed, infusion, and blood transfusion reactions. After the drill, the nursing department conducted on-site reviews, raised existing problems, and discussed improvement measures together. Through drills, nursing staff can fully understand the handling procedures that should be adopted in emergency situations, so that when encountering various emergencies in nursing work, they can take various effective measures and effective methods, and skillfully use various first aid techniques and equipment. Ensure standardized handling and resolve crises in a timely manner.

10. Initial achievements

1. Changes in the concept of nursing staff: patient-centered and meeting patient needs.

2. Changes in work model: Responsibility grouping is implemented, all nursing work is implemented by people, and the awareness of responsibility is increased.

3. Changes in nursing content: treatment and basic care are gradually equated.

4. Changes in the nursing scheduling model: flexible scheduling, reducing the number of shift handovers, and implementing full seamless nursing care.

5. Changes in the nurse-patient relationship: The nurse-patient relationship has been harmonized and a good nursing working atmosphere has been formed.

6. The ward environment has changed: the number of escorts has decreased, and the ward environment is quiet, clean and orderly.

7. Changes in satisfaction: Nurses care about patients and patients understand nurses, which improves nursing service satisfaction.

11. Problems

1. Some hospital employees have not fully changed their concepts and lack understanding and support for high-quality service demonstration work.

2. The hospital’s support system needs to be further improved.

3. Vertical management of nursing is not in place.

4. Nurses are also responsible for some things other than nursing work.

In the next step, we plan to carry out high-quality nursing services in the three internal departments and outpatient nursing stations, steadily promote high-quality nursing services, and strive to improve the overall nursing level of the hospital to meet the needs of hospital reform, development and innovation. The Nursing Department will continue to improve and explore, and strive to provide high-quality nursing services in a practical and detailed manner.

In short, the "Quality Nursing Service Demonstration Project" is not simply about strengthening basic nursing care. It cannot mechanically complete basic nursing projects as a task. It is about the patient's condition, medical safety, diagnosis and treatment effects, Implement basic nursing according to the needs of prognosis and recovery; professionalize basic nursing and organically combine basic nursing, specialist nursing, humanized services, humanistic care, etc. to implement nursing services for patients. The ultimate goal is: Our services achieve "patient satisfaction, social satisfaction and government satisfaction". Summary of high-quality nursing service work 2

Since the launch of high-quality nursing service work on April 1, for more than two months, we have closely focused on the work plan of the nursing department and department to "good service, quality "Good, good medical ethics, and people's satisfaction" as the goal, with improving the quality of nursing as the main line. With the smooth development of high-quality services, we truly understand the importance of high-quality services from the bottom of our hearts, regard high-quality services as the bounden duty and duty of nurses, and treat every patient with a grateful attitude. "Invite" system commitments from the wall, let high-quality services "come out" from documents, change passive services to active services, go deep into the ward, understand the patient's psychology, understand the patient's needs, and improve the nurse-patient relationship.

Through the development of high-quality nursing services, nurses' sense of responsibility towards patients has been strengthened. As long as we go deep into the ward and find any problems that need to be solved in the patient's life or care, we will deal with them promptly and solve them in place. but. According to the "Guizhou Province 2014 Quality Service Evaluation Form", many of them cannot be achieved under the current conditions of our hospital. Now I will report on the quality services that we can and have achieved based on the current conditions of our hospital. .

1. Unify thinking, raise awareness, organize and implement

Hospital and department leaders attach great importance to it and repeatedly emphasize the determination and importance of promoting high-quality nursing services, so that the concept of high-quality nursing services runs through Each nurse has a specific job. We insist on bedside handover for patients, especially patients after hepatic hemangioma and high-frequency treatment, requiring bedside handover. Prevent complications and provide good care for critically ill patients.

Use business study time and morning meetings to organize nursing staff to learn the hospital’s high-quality nursing service work plan, nursing regulations, hierarchical nursing guiding principles and content and systems, basic nursing service items and technical services and work specifications, high-quality The goals, connotation, and slogans of nursing services. And formulate the hospital's quality nursing service assessment score sheet.

2. Clarify ideas and effectively implement various tasks

1. Establish and improve nursing rules and regulations, work specifications, and job responsibilities. Ensure basic quality and safety of nursing care.

2. Earnestly implement high-quality nursing services and issue satisfaction surveys to let patients and their families understand the content of basic nursing work so that they can accept the supervision of patients and society.

3. A hierarchical management system for nurses has been formulated. A patient-centered personnel organization structure and nursing division of labor system are implemented according to the situation of nursing staff, patient conditions, and nursing workload in our hospital. Each nurse Staff are divided according to patients, and responsibilities are assigned to each person. Make nursing work truly provide patients with comprehensive, continuous nursing services that meet the needs of patients.

4. Reform the nursing scheduling model: rationally arrange nurses’ shifts and implement flexible scheduling to ensure that basic nursing work is implemented and the continuity and quality of nursing work are ensured.

5. Strict implementation of basic care: While doing basic care, we incorporate opportunities to communicate with patients to understand their needs, and at the same time provide health education, treatment guidance, and inform relevant precautions to patients, which not only strengthens Basic care also enhances the nurse-patient relationship.

6. In order to implement the special nursing management system and nursing safety management measures, strengthen clinical care, and ensure medical safety, some safety signs have been formulated, such as: anti-falling bed, anti-fall, drug allergy, and high-risk drug signs. etc., formulate patient admission risk assessment forms and assessment sheets to reduce the occurrence of adverse events.

7. Check the environmental sanitation and basic nursing work of the hospital and wards from time to time to check whether the admission of patients and nurses are in place, and provide guidance. If there are problems, analyze the causes and propose improvement measures.

3. Actively carry out high-quality nursing services and responsible holistic nursing

1. After carrying out high-quality nursing services and responsible holistic nursing, responsible nurses can understand the diagnosis and condition of the patients under their care , medication and auxiliary examinations, deficiencies in work can be discovered in time and corrected in time to avoid errors; basic care is done well, and morning and evening care is better than before.

2. Clinical nurse working model. Implement the responsible nurse responsibility system, and ensure that nurses are assigned to the bed to provide nursing care, and gradually realize that nurses can closely observe the patient's vital signs and condition changes in the ward or next to the patient under normal circumstances; regularly inspect patients, and conscientiously implement bedside handovers. The nursing work is well received by patients and their families, and recognized by patients.

4. Establish a supervision mechanism and continuously improve service quality

1. Conduct public holiday symposiums once a month to listen to patients’ opinions in a timely manner, issue satisfaction questionnaires, and set up opinion books and opinions box, and publish the hospital supervision telephone number.

2. Carry out ten convenient service measures.

Summary of high-quality nursing service work 3

In November this year, our department was honored to be selected as one of the fourth batch of high-quality nursing demonstration wards in our hospital. I will now share with you the creation work of this month. Leaders summarize and report.

1. Unify understanding and change concepts.

After the hospital department issued a notice on the development of high-quality nursing services, policies and related information on high-quality nursing services were continuously instilled in the department. All nurses knew that the development of high-quality nursing services was an important policy of the national medical reform. Creating model wards is a must-implementation task. And by observing the nursing process of nurses, affirming correct nursing behaviors, correcting inappropriate language, guiding nurses in the department to think from their perspective, further changing nursing concepts, and laying an ideological foundation for the creation of model wards.

2. Formulate an implementation plan and clarify the responsibilities of each class.

Our department sent two senior nurses to study in the orthopedic spine ward. After returning, they formulated the implementation plan and work requirements of the undergraduate department based on the hospital’s establishment plan, and re-formulated the work responsibilities and tasks of each class. process. We also organize nurses to learn and discuss plans and demonstrate ward scoring standards and other related content, so that nurses can understand what we are going to do and how we are going to do it.

3. Strengthen technical training and improve service levels.

Through various training methods such as key mastery, mutual training, centralized training, and assessment, nurses mastered basic nursing operations as soon as possible.

4. Change the scheduling model and make the team responsible for all patients.

We divided the patients into 2 large groups, each with 14 beds. A senior nurse takes two junior nurses and asks them to inspect and guide the work of the junior nurses.

5. Organize educational materials and strengthen health education

In order to strengthen the health education of patients, we print and distribute health education knowledge about common diseases in the ward to patients and display them in the ward. Relevant knowledge about renal diseases is hung in the corridor. On the one hand, it improves the effect of health education and prevents patients from forgetting it. On the other hand, it also reduces the labor intensity of nurses’ repeated education, saves time, and achieves the effect of getting twice the result with half the effort.

6. Achievements

Since the launch of high-quality nursing services, the focus of nurses’ work has shifted from the workstation to the ward. Strengthened communication with patients, proactively identified problems, and met patients' needs: Implemented various basic nursing tasks. In addition to the previous morning and evening care, oral and perineal care, we implemented facial and foot cleaning and warm water bathing for patients. , changing clothes, excretion care, washing hair, combing hair, assisting with eating, etc., comprehensively implemented basic care; strengthened infusion inspections, often when the patient fell asleep or was not paying attention when accompanying guests, the nurse would take the initiative to find out and change the infusion; by turning over and patting the back, Rehabilitation training fully reflects professional medical care; for secondary and tertiary care patients, we focus on health education and continuously strengthen patients’ correct mastery of disease-related knowledge through education, evaluation, and re-education.

No pain comes without gain. This month, patient satisfaction has improved significantly compared with before. Many patients sincerely expressed their gratitude to us when they were discharged from the hospital. A patient told me that he had never expected that the nursing service in the city hospital was so good. He had heard that the technology of the city hospital was good but the service attitude was not so good. The satisfactory service he received during his hospitalization was really unexpected. Since launching the high-quality nursing demonstration project activities, our feeling is that we have gained trust and recognition from patients. This is our greatest achievement.

7. Existing problems

1. The problem of patient sharing

Although we have shared beds, we cannot guarantee that there will be beds for him in every time period. There are nurses on, for example, day and night shifts, and there is also a bed nurse who works the middle shift. After the middle shift gets off work, there is a lack of supervision. In addition, can the rotating nurse specifically manage the bed? If we can't manage it, we can't solve the problem of fixing the nurse to be responsible for the patient from beginning to end.

2. Nurse communication issues

Nurses have less communication with patients. They lack communication skills and do not know how to communicate with patients; they have personality factors and are unwilling to communicate with patients. Communicate with people you know well.

3. The problem of insufficient manpower

Many patients cannot take care of themselves. Basic nursing tasks are heavy and the amount of care is large. Due to insufficient manpower, night shifts cannot be arranged as double shifts, and assistance from patients’ family members is often required. Turning over can easily cause dissatisfaction among family members. Summary of high-quality nursing services 4

Through the development of high-quality nursing services, the nursing work in our hospital has gradually become standardized. The image of nursing staff has been greatly improved in the minds of patients, and public satisfaction has been greatly improved. The work on high-quality nursing services is summarized as follows:

1. Strengthen organizational leadership, improve ward hospitalization conditions, and ensure the smooth development of establishment activities.

The hospital leaders attached great importance to the "Quality Nursing Service Demonstration Project" activity, established an activity leading group headed by Dean Tian, ??formulated an activity implementation plan in a timely manner, held a mobilization meeting to establish the activity, and clarified Responsibilities and Requirements.

Based on the mobilization of the hospital, Director Tian held a regular meeting of head nurses to carry out remobilization and redeployment. In order to implement the spirit of the notice, each grassroots department organized nursing staff to carefully study and understand the spirit of the documents related to the establishment of activities, unify their ideological understanding, clarify the goals of the activities, and refine the work tasks.

2. Implement hierarchical management and build a high-quality service nursing team.

Establishing a well-structured, well-trained, professional and creative nursing team is the basis for achieving high-quality nursing services. First of all, establish the image of nurses. Nurses must wear nurse uniforms, nurse hats, nurse shoes, wear name badges, serve with a smile, and promote polite terminology. Secondly, the staffing of nursing staff was further optimized. While the number of nursing staff is increasing, we have taken the form of overseas study, in-hospital training, and on-the-job learning to focus on improving the leadership potential and professional quality of nursing managers. Through learning, the comprehensive quality potential of nurses has been significantly improved compared to before, the professional skills of nursing staff in the hospital have been strengthened, the service level has been improved, and the overall nursing professional level has reached a new level.

3. Consolidate basic nursing care and continuously enrich the connotation of nursing services.

During the establishment activities, shifts are reasonably arranged according to the work intensity. During the day when the work is relatively busy and the patient demand is high, the shifts are increased to meet the patient's service needs as much as possible. It has solved the problem of insufficient staff and uneven busy schedules in each shift and department, and has been recognized by the dean and nurses. Each ward has carried out responsibility-based nursing, with division of labor and responsibility, which has strengthened the sense of responsibility of nurses and completely changed the passive service from the past where nurses could only be seen when the pager rang and family members or patients called, to the current situation where nurses are constantly patrolling. The ward actively and promptly provides services to patients, realizing a new clinical nursing service model. Nursing staff implement the first-question responsibility system and the first-welcome responsibility system, and set up warm notification cards, issue health education cards, and diet care cards to strengthen nurse-patient communication. It focuses on patient-centered care, strengthens basic nursing care, fully implements the responsibility system, deepens the professional connotation of nursing, and improves the overall level of nursing services, which has been highly praised by patients' families. Basic nursing training for nursing staff has been strengthened.

4. Strengthen specialist nursing and effectively improve the soft power of nursing services.

While strengthening basic nursing care, our hospital firmly grasps the direction and requirements of “high quality” and continues to improve the soft power of nursing services. In order to improve the level of specialist nursing and strengthen the training and assessment of specialist knowledge of nursing staff, various departments were organized to select typical undergraduate diseases, integrate specialist nursing knowledge, make repeated revisions, unify standards, and make reasonable adjustments to provide continuous and reliable clinical information. In order to further standardize the health education work and change the current situation of nursing staff lacking communication experience and communication art, health education activities were carried out in various departments to give full play to the professional characteristics, technical advantages and service characteristics of the pilot departments, tap potential, establish an image and build a brand.

5. Implement full-process monitoring, continuously improve the quality of nursing services, and strengthen performance appraisal.

In terms of business management, we always adhere to the "patient-centered" service concept, continuously strengthen the quality and safety awareness of nursing staff at all levels, increase the intensity of nursing quality supervision, and achieve comprehensive inspections and individual items. Inspections are combined, vertical inspections and cyclic inspections are carried out interactively, and regular inspections and irregular inspections are complementary.

In order to further deepen high-quality nursing services, encourage the enthusiasm of nursing staff, effectively implement the overall nursing responsibility system, standardize nursing behavior, strengthen safety awareness, ensure clinical nursing safety, and give full play to nursing quality control, supervision, and Inspection and other system functions, effectively carry out nursing safety management, and formulate nursing staff performance appraisal methods.

In future work, our hospital will increase systematic research on high-quality nursing services, establish a long-term mechanism to improve nursing services, and normalize high-quality nursing services. First, strengthen nursing etiquette training, Further shape the image of nursing staff; the second is to strengthen theoretical learning and improve the professional theoretical level of nurses; the third is to strengthen nursing technical operation training and improve the nurses' operational skills; the fourth is to improve the performance appraisal system so that high-quality nursing services can be effective in our hospital Continue to develop; provide comprehensive and high-quality services to the people, satisfy patients, and satisfy society. Summary 5 of high-quality nursing service work

Looking back on the project of high-quality nursing services, it is not achieved overnight. At the beginning, I did not understand it deeply enough, and the initial effect was not obvious. As our department continued to explore and understand high-quality services in depth, we began to try new ideas and sum up experience. We gradually clarified our ideas and found that it was difficult to rely solely on a few measures and send a few documents to solve the problem. Recognize the problem and completely change the concept of service. In that month, the activities from "Thinking in someone else's shoes - If I were a patient" to "Ward Star Selection" were carried out, and the competitions for high-quality service activities such as "Quality Service Star" to "Patient Satisfaction Survey" and "Liquid Zero Call" were carried out. Everyone turned pressure into motivation, turned heavy tasks into responsibility, took reform as a challenge, did a good job in patient care, gradually and deeply understood the importance of high-quality services, and gradually got better.

High-quality service is a heart-to-heart communication. Only by learning to get into the patient's heart, starting from the patient's perspective, thinking from the patient's perspective, and improving our service quality can we truly improve the doctor-patient relationship and get into the patient's heart. This requires us to listen more to the opinions of patients in our daily work, listen more and think more, so that when it comes to specific work, we can skillfully understand the patients' hearts and solve their problems. It is our department's adherence to these methods and principles that has enabled our sisters to achieve remarkable results in their work and have been praised by patients. Facing patients, our sincerity will not "arrears" and our services will not "shut down". We have won the hearts of our patients with our true feelings and sincere actions.

Maybe we will never be known, but as long as we can make all patients smile and walk out of the hospital healthy, we are willing to do everything. We use knowledge to prove our value and use wisdom to illuminate our lives; we have ideals, so we are proud; we have struggles, so we are happy; we have gains, so we are happy. We are all working hard to grow. Achievements only represent history, while continuous progress represents the present and future. Sisters, let us continue to work together and make our due contribution to society! Summary of high-quality nursing service work 6

Service comes from attentiveness and proficiency in skills. Nursing is a delicate art. Only nursing staff who strive for excellence can provide high-quality and efficient nursing services. Therefore, in order to improve the quality of nursing care, the Oncology Department has launched a series of activities to proactively improve the professional quality of nursing staff.

To grasp the business, we must start from the basics. The oncology nursing staff worked together to study the "three basics" knowledge seriously; the head nurse carried out various forms of basic training, showing the morning and evening training in a comparative form. The situation of the ward before and after nursing care; the dressing etiquette of nurses was demonstrated in the form of a dedicated performance; the learning of basic knowledge was strengthened in the form of examinations.

For the weak group in the nursing team - nursing staff with less than three years of age, in addition to the training of junior nurses in the nursing department, the department has strengthened their mentoring; the head nurse also Typical cases and typical events will be explained and discussed so that junior nurses can adapt to various emergencies as quickly as possible; in order to promote the growth of junior nurses, the department has formulated a special training plan, with dedicated personnel in charge. A series of regular trainings are conducted on clinical communication, management of critically ill patients, and health education for cancer patients, creating a good environment for the growth of junior nurses, while also reducing the incidence of nursing risks in the department.

In order to adapt to the continuous development of nursing industry, the department has put forward higher requirements on monthly nursing business learning and ward rounds. Not only must there be new content for learning, but it must also be presented in the form of multimedia, so as to Communicate in the form of explanations; require nursing staff, regardless of age, to make their own multimedia courseware, use their spare time to familiarize themselves with the content of the courseware, and then discuss it together at the departmental nursing meeting. After long-term efforts, every nursing staff in the oncology department can independently produce multimedia courseware, and their personal explanation and communication skills have also been greatly improved.

Although a series of training and learning takes up a lot of energy and time, training and learning have improved the quality of department nursing staff, strengthened the ability to handle clinical events, and can provide patients with better quality care All general nursing staff actively participate in the service without any complaints. Everyone has the same idea: We are willing to spend time and energy for better services! ;