Classification of property services What is the grade of your residential property?

Many owners don't know that property services are graded, and they are roughly divided into three grades according to the service level. Bian Xiao has sorted out the standard of property service level. Let's see which level your property is in.

Property service level

First, the service level of property management.

1, basic requirements

(1) In principle, a property management enterprise should hold a property management qualification certificate of Grade II or above or a Grade III property management enterprise with more than three years' experience in residential district management.

(2) Establish and improve the property management service system, put it in place, and sign the property service contract according to the specifications.

(3) The property management project manager should have more than three years of property management experience.

(4) More than 80% of the property management personnel should hold the property management license.

(5) More than 80% of the property management personnel should have college experience or above.

(six) the property management enterprise shall implement computer management of business records, housing records, equipment records, charge management and daily management.

(7) Residential areas provide services, with 24-hour property service reception and public service telephone numbers. Adapt to the needs of the owners, carry out paid special services and agency services, and publicize the service items and charging prices. Take various forms of service feedback, such as visiting business households, seminars, telephone communication, questionnaires, etc. To ensure effective communication with more than 50% of business households every year, and the effective handling rate of property service complaints reaches 95% every year.

(8) Establish and improve the file management system (property completion acceptance files, equipment management files, business data files, property leasing files, daily management files, etc.). ).

(9) Meet the needs of the owners and organize community cultural activities.

(10) Establish and improve the financial management system, and announce the income and expenditure of property management service fees once every six months.

(1 1) Manage and use special maintenance funds according to regulations.

2. Housing management

(1) Provide management services for houses and supporting facilities according to relevant laws, regulations, policies and owners' conventions.

(2) the appearance of the house (including the roof and roof) is intact and clean; Exterior wall, public stairwell, ceramic tile, glass, etc. Should be free of stains and damage, painted walls should be painted regularly. Exterior walls and public spaces are free from posting, scribbling, scribbling and hanging. Outdoor signboards, billboards and neon lights shall be set up in accordance with regulations and kept clean and orderly.

(3) Persuade and stop the phenomenon of unauthorized construction and unauthorized change of housing use in violation of planning, report and assist relevant departments to deal with it according to law.

(4) Air conditioning installation is unified and orderly, and the bracket is free from corrosion.

(5) The balcony is closed in accordance with the city appearance management regulations, with the same specifications and colors, and does not exceed the external wall.

(6) There are no security nets, clothes hangers, awnings and roof platform guardrails that exceed the design or are uniformly set.

(7) Whether the house decoration meets the requirements, including the management system of house decoration, decoration agreement, decoration application and approval records, registration of decoration companies and decoration personnel and related materials, daily inspection records, acceptance procedures, etc. Timely stop unauthorized removal of pipelines, damage to housing structure and damage to the interests of others, and report to the relevant departments.

(8) The main exit of the residential area should be provided with the plane distribution map of residential houses and roads, and the signs of public facilities such as intersections, buildings, doors and households in the residential area should be complete, standardized and beautiful.

3, facilities and equipment maintenance

(1)*** The facilities and equipment are in normal operation and well maintained, and there are no hidden accidents. There are equipment account, operation records, inspection records, maintenance records and maintenance records.

(2) Implement a 24-hour minor repair duty system. Arrive at the scene within half an hour for urgent repair, and make an appointment for maintenance to arrive at the scene at the time agreed by both parties. Maintain a return visit rate of over 90%.

(3) The operation and management personnel of water, electricity, elevators, fire fighting, monitoring and other equipment are skilled and strictly implement the operation procedures. Conduct regular fire drills to ensure that fire exits are unblocked and fire fighting equipment can be started at any time.

(4) Roads and parking lots should be unblocked, and traffic signs should be standardized and complete.

(5) The integrity rate of street lamps, corridor lamps and other public lighting equipment is above 98%, and they are switched on and off regularly according to the specified time.

(6) The maintenance system is sound and clearly stated in the workplace. Work standards and post responsibility system are clear and well implemented.

(7) There are perfect emergency plans, on-site treatment measures and treatment records for equipment failures and major events.

(8) Handling damage insurance for houses and public facilities and public liability insurance.

(9) All equipment and places shall be clean and tidy, and the main facilities and equipment shall be clearly and completely marked.

(10) All equipment places, public places, venues and other places where there are hidden dangers that endanger personal safety should have obvious signs and preventive measures.

Inform users in time after receiving the notice of water and power cuts from relevant departments.

4. Maintain public order

(1) The main entrance and exit of the community is manned 24 hours a day.

(2) Check the key parts of the residential area as agreed in the contract.

(3) The monitoring room monitors the community for 24 hours, and the monitor shall not leave his post.

(four) to set up safety warning facilities and signs for public entertainment facilities, pools, equipment places, top rooftops and other places with potential safety hazards.

(5) Implement registration management for vehicles entering and leaving the community, guide vehicles to enter and exit, and park vehicles (including non-motor vehicles) in an orderly manner.

(six) the implementation of the management of issuing temporary passes to the decoration personnel and service personnel who enter and leave the residential area; Interrogation and registration management of suspicious personnel; Guide tourists to the pedestrian path.

(7) Emergency plans for emergencies such as fire, fire-fighting facilities, floods, people trapped in elevators, crimes, traffic accidents, etc. (drill once a year).

Fire control facilities meet the requirements of the public security fire department, and fire exits are marked.

5, health cleaning service

(1) Public places, corridors, stairs and main and secondary roads in residential areas shall be cleaned at least once a day.

(2) Outdoor signboards, billboards, mailboxes, sculptures, and glass of residential buildings shall be wiped once every two weeks.

(3) Clean up accumulated water and snow in time.

(4) Clean the area and parts, free of garbage, sundries and peculiar smell, with a neat and bright appearance; It is forbidden to hang, discard, pile up or scribble.

(5) According to the actual needs of the property, garbage bins, shell boxes and garbage bags are arranged reasonably, and the garbage is collected by classification.

(6) Garbage shall be collected twice a day, so that it will be clear every day, and there will be no overflow in trash cans and husk boxes.

(7) If there is a garbage transfer station, it should be disinfected according to actual needs to effectively control the breeding of pests such as flies and mosquitoes.

(8) Trash cans and shell boxes should be cleaned daily, cleaned regularly and kept clean.

(9) Public drainage pipes for rainwater and sewage in residential areas should be fully dredged once a year to ensure smooth drainage of rainwater and sewage pipes.

(10) Check the rainwater and sewage wells in the community once a month, and dredge them in time according to the situation to ensure the smooth flow of rainwater and sewage wells.

(1 1) It is forbidden to raise poultry and livestock, and offenders will be stopped in time and reported to relevant departments for assistance.

(12) Establish a disinfection management system, regularly carry out disinfection work according to local actual conditions, effectively control the breeding of pests such as rats, cockroaches, flies and mosquitoes, regularly prevent all kinds of pests and diseases, and timely put in disinfectant.

6, greening management and maintenance

(1) There are greening professionals, and the management system is implemented.

(2) The layout of green space in the residential area is reasonable and beautiful, the configuration of flowers, trees and buildings is reasonable, and the greening rate of the residential area meets the planning and design requirements.

(3) There are no dead flowers and trees. Found dead trees should be cleared within a week, and replanted in time.

(4) When the hedge is higher than the horizontal line 10 cm, it should be trimmed, and there are no dead branches, rotten leaves and sundries at the root of the hedge, and the trimming waste should be removed on the same day.

(5) The modeling trees should be pruned and reshaped in time according to the tree species and growth conditions, and the ornamental effect is good.

(6) According to the climatic conditions and seasons, timely organize watering, fertilizing and loosening the soil to make the flowers and trees grow well.

(7) Organize anti-freezing, warm keeping, sand prevention and insect prevention in time.

(8) billboards should be set up in the green space to remind people to take care of the green space.

Second, the secondary property management service level:

1, basic requirements

A property management enterprise shall have a property management qualification certificate above Grade III.

Establish and improve the management service system, put it in place, and sign the property management contract according to the specifications.

Property management project manager should have more than two years of property management experience.

More than 70% of managers should hold property management certificates.

More than 70% of the property management personnel should have a college degree.

Property management enterprises should implement computer management on owners' files and charge management.

The landlord will receive 12 hours of property service (public service contact number) every day.

According to the actual situation of the community and the needs of the owners, we will carry out paid special services and agency services (publicizing service items and charging prices).

Take various forms, such as visiting business households, heart-to-heart, telephone communication, questionnaire survey, etc. And communicate effectively with more than 30% of the owners every year, and the effective handling rate of property service complaints reaches 90% every year.

Signboards, billboards and neon lights are planned in a unified and orderly manner.

Establish a relatively perfect file management system (property completion acceptance file, equipment management file, business data file, property leasing file and daily management file) and put it in place.

The community carries out necessary cultural activities according to the actual situation.

Establish and improve the financial management system, and announce the income and expenditure of property management service fees to the owners once a year.

Manage and use special maintenance funds in accordance with regulations.

2. Housing management

According to the policy and the agreement of the owners' convention, manage and serve the houses and supporting facilities.

The appearance of the house (including the roof and roof) is intact and tidy, and the stairwell wall and ground are free of stains and damage. There is no disorderly posting, scribbling or scribbling on the external wall. To persuade, stop, report and assist relevant departments to deal with the phenomenon of unauthorized construction and unauthorized change of housing use in violation of planning.

The installation position of the air conditioner is unified and orderly, and the bracket has no corrosion and potential safety hazards.

The closed balcony is unified and orderly, with the same tone, and does not exceed the external wall.

In addition to the architectural design requirements, external corridors, prominent anti-theft nets and roof platform guardrails shall not be set up.

The house decoration is in compliance with the regulations, including the management system of the house decoration, the records of the application and approval of the decoration, the daily inspection records and the acceptance procedures. , in a timely manner to stop the phenomenon of endangering the safety of the building structure, removing pipelines and harming the interests of others, and notify the relevant departments to assist the relevant departments in handling.

The main entrance and exit of the residential area shall be provided with a schematic plan of the residential area, and the main intersections shall be provided with road signs. The groups and buildings, units (doors), doors and public facilities in the residential area shall be clearly marked.

3, facilities and equipment maintenance

* * * Supporting equipment and facilities are in good condition, operating normally, without potential accidents, and the maintenance and repair system and equipment operation records are complete.

Implement a 24-hour duty system for minor repairs, report to the site within half an hour for urgent repairs, and arrive at the site at the time agreed by both parties for planned maintenance, with a maintenance return visit rate of 80%.

Operators of water, electricity, elevators and other equipment strictly implement the operation procedures and maintenance specifications, fire-fighting equipment and facilities are in good condition and available at any time, fire exits are unblocked, fire emergency plans are formulated, and fire drills are conducted.

The road is smooth, the road surface is smooth, the road surface manhole cover does not affect the passage of vehicles and pedestrians, and the parking lot and main road traffic signs are standardized and complete.

The integrity rate of street lamps, corridor lights and other public lighting equipment is over 95%, and it is switched on and off according to the specified time.

The maintenance system is sound, the workplace is clearly stated, the work standards and post responsibility system are clear and well implemented.

There are emergency plans, on-site treatment measures and treatment records for equipment failures and major or unexpected events.

Each computer room shall be clean and tidy, the main facilities and equipment shall be clearly marked and complete, and the computer room management system shall be clear.

Equipment, facilities, public places and venues that endanger personal safety shall be clearly marked and preventive measures shall be taken.

Inform users in time after receiving the notice of water and power cuts from relevant departments.

4. Maintain public order

The main entrance and exit of the community is manned 24 hours a day.

Patrol the key parts of the community every 2 hours.

Public entertainment facilities, pools, computer rooms, top floors and other hidden dangers should be set with safety warning signs.

Register and manage the vehicles entering and leaving the community, and guide the vehicles to park in an orderly manner.

Decoration workers and service personnel entering and leaving the community shall be subject to the management of issuing temporary passes.

Emergency plan for emergencies such as fire, flood and elevator jam (drill once a year).

5, health cleaning service

Public places, corridors, stairs and primary and secondary roads in the community should be cleaned at least once a day.

Outdoor signboards, billboards, mailboxes, sculptures, and glass of residential buildings shall be wiped once a month.

Clean up accumulated water and snow in time.

The clean area is free of garbage, sundries and peculiar smell, and its appearance is neat and bright; It is forbidden to hang, discard, pile up or scribble.

According to the actual needs of property management, garbage bins and shell boxes are reasonably arranged, and garbage is classified into container bags.

Garbage is collected twice a day, so that it is cleared every day, and there is no overflow of trash cans and husk boxes.

If there is a garbage transfer station, it should be disinfected according to actual needs to effectively control the breeding of pests such as flies and mosquitoes.

Trash cans and shells should be cleaned daily, cleaned regularly and kept clean.

For the public * * * pipes that discharge rainwater and sewage in residential areas, it is not comprehensive year by year.

Dredge once to ensure that the discharge pipeline is unblocked.

Rainwater and sewage drainage wells in residential areas should be inspected once a month, and cleaned in time according to the situation to ensure smooth drainage wells.

It is forbidden to raise poultry and livestock in the community, and offenders will be dissuaded and reported in time and handled by relevant departments.

Establish a disinfection management system, carry out regular disinfection according to local actual conditions, effectively control the breeding of harmful organisms such as rats, cockroaches, flies and mosquitoes, regularly prevent and control all kinds of pests and diseases, and put disinfectant drugs in time.

6, greening management and maintenance

There are greening professionals and the management system is implemented.

The greening layout of the residential area is reasonable and beautiful, the configuration of flowers, trees and buildings is reasonable, and the greening rate of the residential area meets the planning and design requirements.

Flowers and trees are not dead. If dead trees are found, they must be removed within half a month and replanted in time.

When the hedge is above the level, it should be trimmed. There are no dead branches, leaves and sundries at the root of the hedge, and the pruning waste should be removed.

Modeling trees should be trimmed and reshaped in time according to tree varieties and growth conditions, and the ornamental effect is good.

According to the climatic conditions and seasons, timely organize watering, fertilization and loosening the soil, and the flowers and trees grow well.

Timely organize anti-freezing, warm keeping, sand prevention and pest control.

Billboards should be set up in green space to remind people to care for green space.

Third, third-level property management service level:

1, basic requirements

A property management enterprise shall have a property management qualification certificate.

Property management enterprises shall formulate daily management systems.

Sign the property management service contract according to the specifications.

Property management project manager should have more than one year of property management experience.

More than 50% of managers should hold property management certificates.

The property management company implements 8-hour service reception every day (public service telephone number).

Communicate effectively with more than 10% owners every year, and the effective handling rate of property complaints reaches 80% every year.

Establish a file management system (property completion acceptance files, equipment management files, business data files, etc.). ).

Establish a financial system and announce the income and expenditure of property management service fees to the owners once a year or at the time agreed in the contract.

Manage and use special maintenance funds according to regulations.

2. Housing management

According to the policy and the owners' convention, manage and serve the houses and supporting facilities.

The house looks nice and tidy.

To persuade, stop, report and assist relevant departments to deal with the phenomenon of unauthorized construction and unauthorized change of housing use in violation of planning.

There is no potential safety hazard in air conditioning installation.

The house decoration conforms to the regulations, and there is no phenomenon that endangers the structural safety of the house, removes pipelines or harms the interests of others.

The main exit of the community is equipped with a schematic plan of the community, the main intersections are equipped with road signs, and all groups, buildings, units (doors) and doors in the community are clearly marked.

3, facilities and equipment maintenance

Water supply, power supply and lighting facilities are complete, the equipment is running normally, and there is no hidden danger of accidents.

A 24-hour on-duty telephone is set for minor repairs, and they will arrive at the scene within the time of urgent repairs. Establish a maintenance return visit system, and the maintenance return visit rate reaches 70%.

Equipment operators strictly abide by the operating procedures and maintenance specifications.

Fire fighting system equipment is in good condition and can be started at any time to ensure the smooth passage of fire fighting.

The road is smooth, the road surface is flat, and the vehicle driving route is clear.

The integrity rate of street lamps, corridor lights and other public lighting equipment is above 90%, and it is switched on and off according to the specified time.

Equipment and facilities maintenance system is complete, with records of handling equipment failures and major events.

Keep the equipment, facilities and places clean and tidy, and formulate the equipment and place management system.

There are obvious signs and preventive measures at the hidden dangers that endanger personal safety.

Inform users in time after receiving the notice of water and power cuts from relevant departments.

4. Maintain public order

The main entrance and exit of the community is manned 24 hours a day.

Patrol the important parts of the community every 4 hours.

Safety warning signs should be set up in places with potential safety hazards such as public entertainment facilities, pools, equipment rooms and top-floor rooftops in the community.

Vehicles entering and leaving the community are parked at designated locations in an orderly manner.

Order maintenance personnel have been trained in emergency handling.

Conduct fire training once a year.

5, health cleaning service

Community public places, corridors, stairs and primary and secondary roads shall be cleaned once a day.

Clean up accumulated water and snow in time.

Corridor glass is polished once a season.

Reasonable layout of trash can and shell box.

Garbage is collected 1 time every day to realize daily cleaning.

If there is a garbage transfer station, it will be disinfected according to actual needs to effectively control the breeding of flies and insects.

Trash cans and shells should be cleaned daily, cleaned regularly and kept clean.

Public rainwater and sewage pipes in residential areas should be dredged regularly to ensure smooth drainage pipes.

Regularly dredge rainwater and sewage drainage wells to ensure smooth drainage wells.

6, greening management and maintenance

Flowers and trees are not dead. If dead trees are found, clean them up in time and replant them as needed.

Hedges should be trimmed every year, and the trimmed waste should be removed in time.

Modeling trees should be trimmed and shaped in time according to the types and growth of trees.

According to the climatic conditions and seasons, timely organize watering, fertilization and loosening the soil.

Timely organize anti-freezing, warm keeping, sand prevention and insect prevention.

Level 4 or 4 property management service level:

1, basic requirements

A property management enterprise shall have a property management qualification certificate.

Property management enterprises shall formulate daily management systems.

Sign the property management contract as required.

More than 40% of managers should hold property management certificates.

The property management company implements 6-hour service reception (public service contact number) every day.

Communicate effectively with more than 10% owners every year; The effective handling rate of property complaints reaches 80% every year.

Establish a file management system (property completion acceptance files, equipment management files, business data files, etc.). ).

Establish a financial system and announce the income and expenditure of property management service fees to the owners once a year or at the time agreed in the contract.

Manage and use special maintenance funds according to regulations.

2. Housing management

Manage the house according to the policy and the agreement of the owners' convention.

To persuade, stop, report and assist relevant departments to deal with the phenomenon of unauthorized construction and unauthorized change of housing use in violation of planning.

There is no potential safety hazard in air conditioning installation.

The house decoration conforms to the regulations, and there is no phenomenon that endangers the structural safety of the house, removes pipelines or harms the interests of others.

The main exit of the community is equipped with a schematic plan of the community, the main intersections are equipped with road signs, and all groups, buildings, units (doors) and doors in the community are clearly marked.

3, facilities and equipment maintenance

Water supply, power supply and lighting facilities are complete, the equipment is running normally, and there is no hidden danger of accidents.

A 24-hour on-duty telephone is set for minor repairs, and the emergency repairs 1 hour will arrive at the site. Establish a maintenance return visit system, and the maintenance return visit rate reaches 70%.

Equipment operators should strictly abide by the operating procedures and maintenance specifications.

Fire fighting system equipment is in good condition and can be started at any time to ensure the smooth passage of fire fighting.

The road is smooth, the road surface is flat, and the vehicle driving route is clear.

The integrity rate of street lamps, corridor lights and other public lighting equipment is over 90%, and it is switched on and off according to the specified time.

Equipment and facilities maintenance system is complete, with records of handling equipment failures and major events.

Keep equipment and facilities clean and tidy, and formulate equipment and facilities management system.

There are obvious signs and preventive measures at the hidden dangers that endanger personal safety.

Inform users in time after receiving the notice of water and power cuts from relevant departments.

Five, five levels of property management services:

1, basic requirements

A property management enterprise shall have a property management qualification certificate.

Property management enterprises shall formulate daily management systems.

Sign the property management service contract according to the policy.

Managers should hold property management certificates.

The property management company implements 6-hour service reception (public service contact number) every day.

Communicate effectively with the owner every year.

Establish a file management system (property completion acceptance files, equipment management files, business data files, etc.). ).

Establish a financial system and publish the income and expenditure of property management fees once a year or at the time agreed in the contract.

Manage and use special maintenance funds according to regulations.

2. Housing management

Manage the house according to the policy and the agreement of the owners' convention.

Timely persuade and stop the phenomenon of unauthorized construction and unauthorized change of housing use in violation of planning, report and assist relevant departments to deal with it according to law.

There is no potential safety hazard in air conditioning installation.

The house decoration conforms to the regulations, and there is no phenomenon that endangers the structural safety of the house, removes pipelines or harms the interests of others.

The main exit of the community is equipped with a schematic plan of the community, the main intersections are equipped with road signs, and all groups, buildings, units (doors) and doors in the community are clearly marked.

3, facilities and equipment maintenance

Water supply, power supply and lighting facilities are complete, the equipment is running normally, and there is no hidden danger of accidents.

Set up a telephone on duty for repair and establish a return visit system.

Equipment operators should strictly abide by the operating procedures and maintenance specifications.

Fire fighting system equipment is in good condition and can be started at any time to ensure the smooth passage of fire fighting.

The road is smooth, the road surface is flat, and the vehicle driving route is clear.

The integrity rate of street lamps, corridor lights and other public lighting equipment has reached more than 90%, and it is switched on and off according to the specified time.

Equipment and facilities maintenance system is complete, with records of handling equipment failures and major events.

Keep equipment, facilities and places clean and tidy, and formulate equipment management system.

There are obvious signs and preventive measures at the hidden dangers that endanger personal safety.

Inform users in time after receiving the notice of water and power cuts from relevant departments.