How to write a composition for a bus station attendant.

2.1.1 delve into business and master job responsibilities and work standards.

2.1.2 strictly implement the service standards, be familiar with the service operation process, and establish the image of a civilized window.

2.1.3 establish the service concept of "spreading civilization and passing blessings", and be civilized, polite, kind, warm and generous, patiently answer questions and never tire of asking questions.

2.1.4 to serve the passengers wholeheartedly, we should love our jobs, be neat and tidy, behave gracefully, speak politely, serve in a civilized way, think what the passengers think and help them need.

2.2 Dress requirements

2.2.1 Dress should be neat, generous and steady.

2.2.2 during work, you must wear working clothes and work number plates. No other clothes shall be worn outside the tooling, and the hem of the tooling underwear shall not be exposed.

2.3 appearance requirements

2.3.1 pay attention to personal hygiene. Hair should be trimmed in time and combed neatly. Male employees should not have long hair, and it is forbidden to shave their heads and grow beards. Female employees are required to use uniform color hairband and hair knot, and are not allowed to dye their hair (except black) or wear wig.

women workers should wear light makeup when they go to work, and heavy makeup is not allowed. Nails should be trimmed neatly and kept clean. No long nails are allowed and no nail polish is allowed.

don't eat food with peculiar smell such as onion and garlic before going to work, so as to ensure fresh mouth. Before entering the post, you should pay attention to checking and sorting out your personal instruments in time.

Manners and manners require

Smile when dealing with people and things. Visitors should take the initiative to say hello and be friendly and sincere.

Pay attention to self-control, concentrate on talking with people, and don't quarrel with passengers, customers and colleagues under any circumstances.

Speak Mandarin with warm and cordial tone, accurate and concise words. When receiving special passengers, we should use a language that both sides understand, and we should master relevant foreign languages and sign language appropriately.

During working hours, you are not allowed to joke, chat, talk loudly, shout or hum songs, whistle, eat food or read books unrelated to work.

don't walk arm in arm or arm in arm. When you meet a passenger, you should walk by the side. You should not walk between two people. When you ask the passenger to make way, you should say you are sorry. You should not run in the workplace unless it is necessary for work.

don't point your fingers, head or objects at passengers or give directions to others.

service preparation

start work 15 minutes in advance, be neat and tidy, and wear service badges and service ribbons.

do a good job in post and environmental sanitation. Do all the preparations for the guided ride.