Ping An Property Insurance Qinghai Branch: Stick to the initial intention of insurance and walk with you warmly.

Stick to the initial intention of insurance and walk with you warmly

In the past 22, Ping An Property & Casualty Insurance Qinghai Branch has always cherished the initial intention of serving the national real economy, safeguarding the people's livelihood, and the love of corporate social responsibility, providing the peace of mind of high-quality financial products, creating the comfort of simple and convenient service for customers, and creating a financial with temperature; Based on the strategic layout of the country, in accordance with the requirements of the Qinghai Provincial Party Committee, the provincial government and regulatory units at all levels, we will continue to take people as the center and technology as the driving force, gain an agile insight into the changes in customer needs, change business concepts, innovate service measures, enhance the experience of claims settlement, and constantly strive to provide quality services for the vast number of insurance consumers in Qinghai Province and contribute to the healthy development of the insurance industry in our province.

1. Stick to the original intention and fulfill the promise to protect a better life

The insurance industry is not only a "stabilizer" of society, but also a "booster" of modern economic development. In 22, Ping An Property & Casualty Qinghai Branch settled 53 million yuan and handled 88, claims.

specifically, the total amount of auto insurance claims reached 45 million yuan, and the proportion of claims under 1, yuan exceeded 87.1%. Regardless of the size of the case, Ping An Property Insurance Qinghai Branch always adheres to the concept of insurance surname, creates simple and convenient services for customers, meets the needs of car owners, and protects the majority of car owners wholeheartedly.

At the same time, the total compensation for accidental health insurance reached RMB 25 million. Falls, diseases, traffic accidents and sharp injuries are the top four reasons for paying for accidental health insurance. In addition, the young and middle-aged people aged 2-5 have become the main group of accidental health insurance claims, accounting for 66%. It can be seen that risks in life are everywhere. No matter at any age, it is necessary to plan ahead and plan a flexible and comprehensive security portfolio to protect a better life.

2. Relying on science and technology, the insurance service is warmer

In terms of car service, Ping An Property Insurance Qinghai Branch integrates 734 offline online stores in the province, including repair shops, 4S dealers and car wash shops, and establishes a car service ecosystem to provide customers with more than seven kinds of "one-stop" quality cars, such as "one-click claim settlement", "intelligent loss assessment" and "annual inspection agency". In 22, Ping An's good car owners will serve 4, customers in Qinghai. Car washing, refueling, annual inspection agency and violation checking are the favorite functions of car owners.

In terms of health services, the "Safe and Good Life APP" provides various special products such as personal accident insurance, health insurance, property insurance and travel insurance around life scenes such as health, family, travel, home and sports, so that users can solve their insurance needs without leaving home, and at the same time provide more than 1 life-related services and information content such as travel, home life and medical health, effectively helping users to improve their quality of life.

in terms of disaster prevention services, a disaster response system of "prevention-control-rescue-compensation" is established, covering the whole risk control chain of pre-disaster risk prevention, risk control in disaster and post-disaster claim settlement services, so as to fully protect customers' safety. Before the disaster, Ping An Property & Casualty Qinghai Branch used scientific and technological innovations such as Hawkeye risk control system, auto insurance risk map and drone technology to form a pre-disaster early warning mechanism. In 22, it will provide on-site risk prevention and control services for hundreds of corporate customers in the province. In the disaster, in addition to popularizing public safety knowledge in enterprises, communities, schools, engineering projects, etc., an emergency rescue team was set up to provide emergency rescue assistance and participate in restoration and reconstruction when the disaster occurred, and to protect the safety of towns in our province. After the disaster, the special case pre-compensation service was launched to pay compensation in advance, effectively alleviating the urgent needs of customers and helping them resume production and life as soon as possible.

3. Intelligent upgrade, the acceleration of auto insurance claims

With the rapid development of social economy, cars have gradually entered thousands of households, but the traditional auto insurance claims process is complicated, and the owner needs to go through at least six links: reporting, surveying, determining the loss, paying compensation, adjusting and paying, and the average case closing period is as long as 13 days, which greatly reduces the owner's experience. Ping An Property & Casualty Insurance Qinghai Branch always adheres to the service concept of "convenience, high quality and warmth", constantly improves the speed of claim settlement, upgrades the claim settlement service, and creates more than expected value for customers.

As early as 23, Ping An Property & Casualty launched the nationwide auto insurance compensation service in the industry; In 29, Ping An Property & Casualty promised the society the auto insurance service of "less than 1, yuan, complete information and three days' payment"; In 21, escalation of commitment was paid within one day; With the development of science and technology, in 22, Ping An Property & Casualty once again broke through the traditional claims process, and realized the automation and intelligence of the processes of loss determination and review through intelligent robots and other technologies, and launched the "one-click claims" service to create a simple, convenient and transparent new online claims mode with the whole process, which increased the average time limit of traditional claims by 34%.

after a car owner encounters a traffic accident such as a rear-end collision while driving, he only needs to open the Ping An Good Car Owner APP, click Report Online, take and upload a photo of the vehicle damage, and the AI intelligent damage-determining robot in the background will automatically evaluate the maintenance scheme and amount, confirm the payment through face recognition, and set a new claim record again. The fastest time limit for auto insurance claims from reporting to compensation is only 133 seconds.

4. Carry out the mission, * * * tide over the difficulties and forge ahead

As a responsible and responsible enterprise, Ping An Property & Casualty Qinghai Branch has continuously contributed to serving the country, fighting the epidemic and tackling poverty.

22 is an extraordinary year. In the face of the COVID-19 epidemic, Ping An Property Insurance Qinghai Branch, as an insurance company with all the risks, acted quickly, responded positively with professionalism, gave full play to the insurance guarantee function, and escorted the social and economic development. At the first time, it provided property insurance and liability insurance for Jingzhu Tibetan Medicine, the first "protective mask" production line enterprise in Qinghai Province, with a total coverage of 12 million yuan. Providing "Safe and Happy Life" insurance for 118 enterprises and institutions in the province free of charge, with a total insured amount of 1.18 billion yuan; Donated money and materials to all units in the front line of anti-epidemic in the province, presented the "Special Edition of E-Health, Safety, Disease Protection Fund for Infectious Diseases Protection" to 28 units in the front line of anti-epidemic in the province, and sent protection to nearly 31,157 front-line anti-epidemic personnel in Qinghai Province, with a cumulative premium of 62,3 yuan and a cumulative insurance coverage of 3.116 billion yuan. Take multiple measures to help enterprises quickly resume work and production.

in 22, it will be the final year for the country to win the decisive battle against poverty. According to the actual situation in Qinghai Province, Ping An Property & Casualty Qinghai Branch actively practices the service tenet of "creating value and giving back to the society", and promotes the work of poverty alleviation from many aspects, such as "strengthening the party's leadership, accurately helping measures, and filling the shortcomings of infrastructure". In August, the branch made two charitable donations to ma village in Niannaisuo, Quanji Township, gangcha county, Haibei Prefecture, and Xicun, Babao Town, Qilian County. We sent 21, yuan for house maintenance to ma village Village Committee of Niannaisuo, donated rice, noodles, oil and other daily necessities to 77 poor herdsmen, visited and sympathized with one deeply poor herder, and donated cash to 6 disabled farmers. For two charity donation activities, our company donated RMB 252,. At the start of the school season in September, a mental health counseling classroom worth more than 6, yuan will be built for the children of Bayi Orphan School in Yushu Prefecture, sending warmth and hope to Yushu orphans.

221 is the first year of China's "14th Five-Year Plan". With the development of the country, Ping An Property & Casualty Insurance Qinghai Branch will also comprehensively promote reform and transformation, enter a new stage and start a new journey. We will continue to take customers as the center, constantly innovate service measures, and create more convenient, efficient and warm services. At the same time, it is deeply integrated into the road of promoting high-quality development in Qinghai Province, creating a high-quality life for the people, providing a safe force for serving the "six stabilities" and "six guarantees" and advancing with the new era.