What is the most polite thing to say when answering the phone?

The etiquette of answering the phone is within three rings. You should pick up the phone immediately. In business communication, the first sentence when answering the phone should be greeting and the name of the company: "Hello! * * Company ". "Hello, hello" or "Who are you looking for?" Non-commercial terms such as. In particular, it is forbidden to ask "Who are you looking for", "Who are you", "Where are you" or "What can I do for you?" Don't yawn into the microphone, eat and chat with others at the same time. When you end the call, you should say goodbye seriously. Then wait for the other person to put the phone down first. When you meet people you don't know on the phone and you have to make them "enough is enough", you should speak tactfully and implicitly, and don't embarrass them. For example, say, "Are you finished?" Is inappropriate. I have other things to do. On the contrary, I should say "OK, I won't take up your time". When answering the phone, if the person you are looking for is nearby, you should tell the caller, "Please wait a moment", and then transfer (transfer) the call immediately. If the other party mistook the wrong person, it should immediately tell him, and it is not allowed to make mistakes or make jokes, and it is not allowed to say "no one is here" or shout "someone is looking for someone" to the other party because he is too lazy to tell him. If the person you are looking for is out or in the bathroom, you should answer "He is not at his desk now, please leave your phone number if you need to tell him". If you are looking for a leader, he is not here. Don't report where the leader is at will, and never say "he is in the general manager's office" or "he went to a company". When answering the phone, if the other party leaves a message, write it down with paper and pen on the spot. Then repeat it to avoid mistakes. And tell each other that they will tell him in time. For example, "I repeat, do you think this is correct?" . 。” . Ok, I'll tell him as soon as he comes back. "It is best to record the information of answering the phone n times, and then post it on the desks or computers of relevant personnel to avoid forgetting and making mistakes. When you judge that you can't handle an unspecified call, you can tell the other party frankly and give the call to someone who can handle it immediately. Before handing it over, you should briefly tell the recipient what the other party said. If there is an error in the extension transfer, you should inform the other party: "Sorry, XX is not this number, but his or her extension number is * *. I'll transfer you first. If there is no transfer, please redial the * * number again and wait a moment. "Then quickly transfer the phone to the correct extension. If you meet the wrong person, don't yell at them or hang up the phone hard. You should tell them politely. If you dial the wrong number, you should apologize to the other party immediately.