Satisfaction survey report

2 satisfaction survey reports

Satisfaction is a psychological state. It is the sense of pleasure after the customer's needs are met, and it is the relative relationship between the customer's expectation of the product or service in advance and the actual feeling after actually using the product or service. If this psychological state is measured by numbers, this number is called satisfaction. Please see the satisfaction survey report I compiled below.

Investigation report on the satisfaction of school canteens

I. Purpose of investigation

Recently, news broke out frequently, and some college students boycotted the price increase of school canteens through the act of proposing proposals. College students, as a special group, seem to need more care and attention. In the face of soaring prices, what can college canteens do to ensure both benefits and quality? How can the canteen withstand the pressure and ensure satisfaction? In the face of students' complaints, government departments expressly prohibit price increases, how can canteens weigh the relationship between their own interests and students' satisfaction with canteens? What are the aspects of students' dissatisfaction with the canteen? To this end, we specially investigated the satisfaction of our students with the canteen.

2. Statistical data

According to the survey, the quality of meals in the school canteen, the hygiene situation of the canteen, the service attitude of the service staff, the dining choices of students and the price were investigated. As for the quality of food, students all think that the canteen is rich in dishes, but the taste is biased; However, the quality of food during the holiday is much worse than usual. In view of the sanitary situation of the canteen, students generally think that the quality is average, and it should be improved to make people feel more at ease. The attitude of service personnel has different attitudes in different windows. Most of the service personnel have a good attitude, while some window service personnel have a bad attitude. With regard to students' dining choices in terms of hygiene and safety, most students' first choice is convenience. Some students think that the taste of food is the most important thing, others value the price, and some students will choose according to the attitude of service personnel.

according to the survey results, 95% of the students have encountered the situation that the canteen staff ordered too little food and typed the wrong card, which shows that the service quality of the canteen staff needs to be improved, so they should be more patient and meticulous, and they should not take the disguised way of reducing the amount of food to ensure their own profits because of the price increase. In terms of price, students think that the price of canteen is reasonable. Among them, 85% students spend between 3 and 5 yuan, 11% students spend between 5 and 7, and 4% people spend below 3 yuan. Most students choose to pay by credit card when dining in the canteen. For the way of cash payment, 87% students choose to support it, while 11% students don't care. From this point of view, cash payment can bring convenience to students, and the canteen should continue to adopt this way of credit card payment with cash. Generally speaking, students are generally satisfied with the canteen. Different respondents hope that the canteen will be improved in terms of quality, environment, hygiene, price and service attitude, especially in terms of food quality and service attitude of staff. At the same time, the dining order in the canteen will be standardized, and people will queue up for meals consciously, so as to provide students with a better dining environment.

third, the status quo and reasons

through the satisfaction questionnaire survey of the three canteens, we analyzed the following problems: the service attitude of the canteen staff is poor, there are deliberate mistakes in swiping cards, and the amount of food is small. The food in the canteen is not fresh enough. The food in the canteen tastes heavy, and the food insulation work is not done well. Poor dining environment, poor sanitary conditions and so on.

we have carefully analyzed the above problems. It is found that the canteen staff have the above problems because the canteen implements the contract system, and the higher the turnover, the higher the profit, so they will give less consideration to the students' feelings and interests. The canteen food tastes heavy because Changsha people generally like spicy and salty food, while canteen chefs are generally recruited from local, so the taste is biased. The problems of dining environment and food insulation are mainly due to the poor hardware conditions and incomplete facilities of canteens, the pursuit of benefits by canteen organizations, and the reduction of costs by canteen contractors, which affects the interests of students.

Fourth, solutions

1. Establish a responsibility supervision mechanism, constantly improve and update various management systems, so as to achieve: the system is on the wall, the responsibility is assigned to people, and it is put in place. Hold regular meetings of canteen staff, and often organize to learn knowledge about food hygiene and safety, so as to enhance safety awareness and improve management level.

2 further standardize internal management. The overall work of the canteen has been institutionalized and standardized. All management links, such as personnel, procurement, storage, processing and sale, are refined and implemented.

3. Pay attention to publicity and education, and enhance the awareness of food hygiene and safety of teachers and students. Regular morning meetings, class meetings, school meetings, campus radio and blackboard newspapers are used to carry out targeted publicity and education on food hygiene to promote students to develop strong hygiene awareness and good habits.

4. Give feedback regularly, investigate students' satisfaction, find problems in time and take adjustment and improvement measures to make the students' satisfied canteen.

V. Summary

Through the questionnaire survey on the satisfaction of the canteen in Zhuzhou Vocational and Technical College, the members of this group have paid a lot and gained a lot. We saw the shortcomings of the canteen, found out the causes of these deficiencies, and gave some suggestions to change these deficiencies; We feel the convenience brought by the canteen, and we also know the far-reaching influence of the canteen on everyone. School is our second home, and the canteen is the source of everyone's diet. The food taste, price, environmental sanitation and attitude of service staff in the canteen are closely related to our life, which directly affects our health and mood. Therefore, as a school canteen, it should show its due responsibility to provide nutritious, healthy and reasonably priced food for everyone, so that teachers can work happily and students can study happily. As teachers and students, everyone should observe the order of the canteen, save food and be considerate of the canteen staff, so that there can be a harmonious relationship and a pleasant atmosphere between diners and suppliers. Through this questionnaire survey, we have a deeper understanding of the canteen, and we hope that the canteen can continue to bring satisfactory food and services to teachers and students.

customer satisfaction analysis report

service is an effective means to retain customers. Studies have shown that the cost of acquiring a customer is five times that of retaining an old customer. If a beauty salon can reduce its customer churn rate by 5%, its profit will increase by 25%-28%. The profit rate of a beauty salon mainly depends on the life span of old customers. Therefore, the staff of beauty salons should establish a correct service spirit, spare no effort to provide warm and thoughtful service to customers, make customers feel highly satisfied and respected, and establish a long-term friendly relationship through two-way communication with customers to retain customers.

At the same time, an important way to improve the core competitiveness of beauty salons is to start with service, and details can better reflect the advantages of beauty salons and retain customers:

1. The knowledge and ability of beauty salon employees are well coordinated with the needs of customers. Whether it is a beautician, a beauty consultant or a cleaner, only the full cooperation of all employees can create the happiest service environment, and the environment is the first factor for employees.

2. Whether employees are competent for the job or not, employees in each position need to know their work clearly and finish it on time.

3. Customers and employees have reasonable expectations for each other. Employees won't jump ship today and try to change to a beauty salon tomorrow, and customers won't command beauticians to be their slaves.

4. Customer needs can be accurately diagnosed, and beauty consultants can accurately grasp customer needs and establish customer trust, thus believing that this is a regular beauty salon.