Ten departments issued a document: encourage property service enterprises to carry out services such as providing for the aged and helping the elderly.

On October 5th, 65438, the Ministry of Housing and Urban-Rural Development, the Central Political and Legal Committee, the Central Civilization Office, the Development and Reform Commission, the Ministry of Public Security, the Ministry of Finance, the Ministry of Human Resources and Social Security, the Emergency Department, the General Administration of Market Supervision and the China Banking Regulatory Commission jointly issued the Notice on Strengthening and Improving Residential Property Management (hereinafter referred to as the Notice).

According to the notice, property service enterprises are encouraged to use technologies such as Internet of Things, cloud computing, big data, blockchain and artificial intelligence to build a smart property management service platform and improve the service level of smart property management. Collect information on houses, facilities and equipment, owners' committees and property service enterprises. * * * Enjoy urban management data and collect life service data such as shopping, housekeeping and pension. Encourage qualified property service enterprises to extend to the fields of pension, child care, housekeeping, culture, health, house brokerage, express delivery, etc., and explore the "property service+life service" model to meet the diverse and multi-level living needs of residents.

Yan Yuejin, research director of the think tank center of Yiju Research Institute, believes that this policy clarifies the extension of the business scope of property enterprises and is summarized into three major contents. First, in the past two years, it is really rare for residential projects to focus on providing for the aged and providing for the aged. Based on the familiar advantages of residential property companies, actively developing related properties will help to provide services conveniently and at low cost, and truly serve everyone in the residential area. The second is community consumption, which mainly includes housekeeping, culture, health and express delivery. In fact, it is the concept of big consumption. In the past two years, many communities have indeed been doing it, but they have also encountered many difficulties, including the controversial hive incident before. And property enterprises take the initiative to undertake this kind of business, which is helpful to broaden the business content and realize the value-added of community services. Third, asset management. In fact, it mainly involves housing brokers, and subsequent similar leasing and other businesses can also be carried out. The development of this kind of business has a good orientation. This may also be the concern of the intermediary. If property companies can participate in this kind of business, then the follow-up will also have a greater impact on the revitalization of the stock market. Of course, the premise also exists, that is, property companies cannot participate in real estate speculation, especially some school districts with good housing.

The following is the full text of the document:

All provinces, autonomous regions, municipalities directly under the Central Government, housing and urban-rural construction departments (commissions, management committees and bureaus) of Xinjiang Production and Construction Corps, political and legal committees of Party committees, civilization offices, development and reform commissions, public security departments (bureaus), finance departments (bureaus), human resources and social security departments (bureaus), emergency departments (bureaus), market supervision bureaus (divisions and commissions), and insurance regulatory bureaus of all banks:

Residential community (residential district) is the main space for residents' life and an important content of grassroots social governance. Residential property management is related to people's quality of life, the safe operation of the city and social stability. In order to thoroughly implement the spirit of the 19th National Congress of the Communist Party of China and the 4th and 5th Plenary Sessions of the 19th Central Committee, fully implement the relevant requirements of People's Republic of China (PRC) Civil Code, the State Council's Opinions on Strengthening and Perfecting Urban and Rural Community Governance and the Notice of the Central Office on Printing and Distributing Urban and Rural Community Governance, accelerate the development of the property service industry, promote the upgrading of property services to high quality and diversification, and meet the growing needs of the people for a better life. The notice on strengthening and improving residential property management is as follows.

First, integrate into the grassroots social governance system.

(1) Adhere to and strengthen the Party's leadership over property management. Promote the establishment of party organizations by owners' committees and property service enterprises. Establish a cooperative operation mechanism of community neighborhood committees, owners' committees and property service enterprises under the guidance of party building, fully mobilize the enthusiasm of residents to participate, and form a joint force of community governance. Party member, members of the owners' committee and the person in charge of the property project will be promoted as part-time members of the community party organizations, and eligible members of the community "two committees" will serve as members of the owners' committee through legal procedures. Encourage party member, floating party member and retirees to transfer organizational relations to community party organizations, and promote party organizations of cities, district organs, enterprises and institutions and on-the-job party member to actively participate in community governance and effectively serve the masses.

(two) the implementation of street territorial management responsibility. Streets should establish and improve the comprehensive management system of residential quarters, clarify the work objectives, and timely study and solve the key and difficult problems of property management in residential quarters. Encourage streets to establish property management mechanism, guide and supervise property management activities within their jurisdiction, actively promote owners to set up owners' meetings, elect owners' committees, handle owners' committees for filing, and supervise owners' committees and property service enterprises to perform their duties according to laws and regulations. Guide the property to undertake inspection and publicize the results, and supervise the orderly handover of property projects. During the emergency response, the street guides the property service enterprises to carry out the response work and gives material and financial support. If a realty service enterprise is entrusted to undertake public services, it shall pay the corresponding fees to the realty service enterprise.

(3) Promote the sinking of urban management services. Promote the extension of urban management services to residents' communities, and establish a mechanism to accept and deal with problems reflected by the masses based on the urban comprehensive management service platform. Clear the list of responsibilities of departments and units, compact the responsibilities of work, and promptly investigate and deal with illegal activities such as illegal construction, destruction of greening, random dumping of garbage, illegal feeding of animals, illegal parking and charging of electric bicycles, occupation and blocking of public roads and fire exits in the property service area. Clear water supply, drainage, power supply, gas supply, heating, communications, cable television and other professional operating units to serve the end users in accordance with the law, and implement the responsibility of professional operating units for the maintenance, conservation and renewal of related facilities and equipment in the property service area.

(4) Build a pattern of * * * governance and * * * enjoyment. Streets should give full play to the main role of residents, mobilize the enthusiasm of community social organizations, social work service agencies, community volunteers and resident units, participate in the governance of residential communities, and build a grass-roots social governance system of * * * * to achieve decision-making, development, management and effectiveness. Open the channels of residents' complaints, improve the hotline 12345 complaint transfer mechanism, and improve the efficiency of complaint handling. Strengthen the construction of property management mediation organizations, give play to the role of grassroots comprehensive management centers and grid workers, and actively promote the local resolution of property management contradictions and disputes.

Second, improve the governance structure of the owners' committee.

(5) Optimize the staffing of the owners' committee. The street is responsible for guiding the establishment of the preparatory group of the owners' meeting and the general change group of the owners' Committee, and strengthening the recommendation and audit of the owners' Committee. Encourage "two representatives and one member" to run for the election of the members of the owners' committee, and increase the proportion of party member among the members of the owners' committee. Explore the establishment of a negative list of owners' Committee members performing their duties. If there is a negative list, members will be suspended from performing their duties, submitted to the owners' meeting to terminate their membership, and announced to all owners. City and county housing and urban-rural construction departments and streets should strengthen the laws, regulations and business training of members of the owners' committee, and improve the ability of members of the owners' committee to perform their duties according to laws and regulations.

(six) give full play to the role of the owners' committee. According to laws and regulations, the owners' congress can authorize the owners' committee to exercise the decision-making power on the use of part of operating income expenditure and special maintenance funds for houses (hereinafter referred to as maintenance funds) within a certain amount through rules of procedure and management regulations. The owners' committee shall urge the owners to abide by laws and regulations, rules of procedure, management regulations and resolutions of the owners' congress, and discourage the owners from violating the rules and regulations. Owners who are still in arrears with property fees after repeated reminders can urge them to pay according to the corresponding measures stipulated in the management statute. Explore the malicious arrears of property fees into personal credit records.

(seven) standardize the operation of the owners' committee. The owners' committee shall hold regular meetings. Before deciding on matters related to property management, the opinions of the owners shall be publicly solicited and reported to the community party organizations and residents' committees. The owners' congress may authorize the owners' committee to hire full-time personnel to undertake daily affairs, and define the post responsibilities and salary standards. Explore the establishment of the general audit system of the owners' committee.

(eight) to strengthen the supervision of the owners' committee. Every year, the owners' committee announces to the owners some information about the owners' operation and income, the use of maintenance funds, expenses and so on, so as to protect the owners' right to know and supervise. If the decision made by the owners' committee violates laws, regulations, rules of procedure and management regulations, the street shall be ordered to make rectification within a time limit, and if it refuses to make rectification, it shall revoke its decision according to the law and make an announcement to the owners. If the owners' committee fails to perform its duties according to law and seriously damages the rights and interests of the owners, the street will guide the owners' congress to hold an interim meeting and re-elect the owners' committee. Intensify the investigation and punishment of illegal acts of members of the owners' committee, and transfer suspected crimes to judicial organs for handling.

Third, improve the service level of property management.

(9) Expand the coverage of property management. Streets should promptly and actively promote owners to set up owners' meetings, elect owners' committees, hire property service enterprises, and implement professional property management. Temporarily do not have the conditions for the establishment of the owners' meeting, explore the establishment of a property management Committee attended by community neighborhood committees and owners' representatives to temporarily replace the owners' Committee to carry out its work. Combined with the transformation of old urban residential areas, guide residents to negotiate and determine the management mode of old residential areas, and promote the establishment of a long-term mechanism for property management. Encourage property service enterprises to conduct unified management of the old residential areas around the project. Temporarily do not have the professional property management conditions, by the street through the community neighborhood Committee hosting, social organization hosting or residents self-management, and gradually realize the full coverage of property management.

(ten) to improve the quality of property services. Fully implement the main responsibility of service quality of property service enterprises. Property service enterprises should improve the service quality assurance system, establish a rapid handling mechanism for service complaints, strengthen the management of personnel and vehicles, regularly check and maintain * * * second-hand parts and * * * second-hand facilities and equipment, take reasonable measures to ensure the personal and property safety of owners, do a good job in greening and maintenance, assist in standardizing garbage delivery and timely cleaning and removal, improve the living environment and improve the living quality, and create excellent property service projects. Give play to the role of property industry associations, formulate property service standards, and standardize the behavior of employees. Support the merger and reorganization of property service enterprises, promote the scale and brand management of property services, and improve the overall service level.

(eleven) improve the price formation mechanism of property services. Property service prices are mainly formed through market competition. The service price is agreed by the owner and the realty service enterprise in the realty service contract, and can be dynamically adjusted according to factors such as service standard and price index. Advocate charging and billing methods. The municipal housing and urban-rural construction department shall publish a list of property services, and clarify the contents and standards of property services. Property industry associations shall monitor and regularly publish information on the cost of property services and pricing rules for the reference of owners and property service enterprises when negotiating property fees. Guide the owners and property service enterprises to adjust the price of property services through contracts. If the price of property services is guided by the government, the price department with pricing power, the housing and urban-rural construction department shall formulate and publish the benchmark price and its floating range, and establish a dynamic adjustment mechanism.

(twelve) to improve the quality of personnel in the property service industry. Promote the appraisal of professional skill level of property service personnel. Carry out vocational skills training and competitions to improve the overall quality and skill level of employees. Guide property service enterprises to improve the salary system and employee incentive system, and introduce high-skilled talents and professional and technical talents. On the premise of ensuring safety, property service enterprises can use idle houses for employees' accommodation with the consent of the owners. Eligible employees are given priority in the scope of housing security. Organize activities to publicize and select the most beautiful property owner tree, and enhance employees' sense of honor and belonging.

Fourth, promote the development of life service industry.

(XIII) Strengthen the capacity building of smart property management services. Encourage property service enterprises to use technologies such as Internet of Things, cloud computing, big data, blockchain and artificial intelligence to build a smart property management service platform and improve the service level of smart property management. Collect information on houses, facilities and equipment, owners' committees and property service enterprises. * * * Enjoy the data of urban management, collect the data of life services such as shopping, housekeeping and pension, and ensure that the data is not leaked or abused. Realize data sharing and application with relevant departments according to laws and regulations.

(fourteen) to improve the intelligent management level of facilities and equipment. Encourage property service enterprises to support the intelligent property management service platform, and realize real-time data acquisition by laying sensors in important facilities and equipment such as elevators, fire fighting, water supply and drainage. Establish a list of powers and responsibilities for the disposal of event components, clarify the business processes and norms, and realize intelligent early warning, intelligent judgment, intelligent scheduling and intelligent supervision.

(15) Promote the integrated development of online and offline services. Encourage qualified property service enterprises to extend to the fields of pension, child care, housekeeping, culture, health, house brokerage, express delivery, etc., and explore the "property service+life service" model to meet the diverse and multi-level living needs of residents. Guide property service enterprises to provide customized products and personalized services through the smart property management service platform, and realize one-click appointment and on-site service. Property service enterprises can apply for corresponding preferential support policies according to regulations, and carry out life services such as pension and housekeeping.

Five, standardize the use and management of maintenance funds

(sixteen) improve the efficiency of the use of maintenance funds. Optimize the use process of maintenance funds, simplify the application materials and shorten the audit time limit. The establishment of emergency maintenance list, in line with the contents of the list, the owners' committee can directly apply for the use of maintenance funds, and the owners' committee has not yet been generated, and the neighborhood organizations will maintain it on their behalf, and the related expenses will be charged from the maintenance funds. If the maintenance funds are used for emergencies such as water supply, drainage, fire fighting and elevators, the amount of maintenance funds shall be disclosed after the completion of the maintenance project. Exploring maintenance funds to purchase elevator safety liability insurance.

(seventeen) improve the maintenance fund management system. Improve the professional and standardized management level of maintenance fund management institutions. By means of public bidding, considering the factors such as deposit interest rate, asset scale and service efficiency, the bank that manages the special account is selected and the number of banks that manage the special account is controlled. Explore entrusting professional institutions to operate maintenance funds, improve the level of capital income, and distribute the income to the owners. Speed up the construction of maintenance fund management information system to facilitate real-time inquiry by owners. Make public the management and use of funds every year and accept social supervision. Strengthen the supervision of maintenance funds, and seriously investigate and deal with illegal acts such as embezzlement and misappropriation of funds.

(eighteen) increase the collection of maintenance funds. After advocating the online signing of new commercial housing, the construction unit will pay the maintenance funds in full. Increase the settlement of maintenance funds collected by construction units and property service enterprises. Part of the owner's operating income should be mainly used to supplement maintenance funds. Gradually implement the combined management of commercial housing and sold public housing maintenance funds.

Six, strengthen the supervision and management of property services

(nineteen) the establishment of service information publicity system. The realty service enterprise shall, under the guidance and supervision of the street, set up a property service information supervision bulletin board in a prominent position in the realty service area, truthfully announce and update the basic information and contact information of the person in charge of the realty project, as well as the complaint telephone number of the realty service, the contents and standards of the realty service, the charging items and standards, the maintenance unit and contact information of facilities and equipment such as elevators and fire fighting, the use of parking garages, the configuration of public facilities, the income and expenditure of some owners and elevators. Property service enterprises should also publicize their services such as housekeeping and old-age care, and charge service fees at the agreed price. Property service enterprises shall not charge fees other than public fees.

(twenty) to establish a credit management system for property service enterprises. Establish a credit evaluation system for property services, formulate a unified credit evaluation standard, and build a national credit information management platform. According to contract performance, complaint handling, daily inspection and street opinions, collect relevant credit information, implement comprehensive credit evaluation, and disclose enterprise credit records and evaluation results according to laws and regulations. The housing and urban-rural construction department will award credit star marks according to the credit status of enterprises, implement credit classification supervision, and strengthen the application of credit information in the bidding of early property management, the selection of property service enterprises by the owners' meeting, and government procurement.

(twenty-one) to optimize the market competition environment. Strengthen the enjoyment of the registration information department of property service enterprises, and explore the establishment and improvement of the filing system of property service contracts and project leaders. Improve the bidding system for property management and strengthen the supervision of bidding agencies, bid evaluation experts and bidding activities. Guide the owners' committee to select property service enterprises through public bidding. On the basis of soliciting opinions from the streets, the housing and urban-rural construction departments have established a red and black list system for property service enterprises to promote the formation of a market environment for survival of the fittest. Property service enterprises and those directly responsible who seriously violate laws and regulations and have a bad plot shall be cleared out of the market according to law.

All localities and departments should adhere to the people-centered development thought, take strengthening and improving residential property management as an important measure to safeguard and improve people's livelihood and innovate grassroots social governance, earnestly strengthen organizational leadership, optimize institutional setup, fully equip professionals, strengthen public opinion propaganda, implement work responsibilities, and study and formulate supporting policies and measures to ensure that all tasks identified in this notice are implemented. The Ministry of Housing and Urban-Rural Development will evaluate the implementation together with relevant departments, sum up local experience, and improve relevant systems of residential property management in a timely manner.