How to write a personal work summary for hotel management

A summary is a written material that analyzes and studies the experience or situation in a certain stage of work, study or thought. It can motivate people to work hard. Let us write a summary for ourselves. . Have you thought about how to write the summary? The following is a summary of the personal work of hotel management that I have compiled for everyone. I hope it can help everyone!

Summary of personal work of hotel management 1

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In the blink of an eye, a year has passed with the enthusiastic work of the employees. As a supervisor, I have accumulated a lot of experience after working for a year. I have encountered both good things and mistakes this year. After facing so much, I gained richer experience. Can constantly update and improve management, so that the hotel will continue to improve based on its foundation! Let the hotel continue to advance.

As a supervisor, I manage many employees at ___ Hotel. Employees are the foundation of the hotel and one of the cores of the hotel. As a supervisor, I must do my job well, manage my subordinates well, and constantly improve them! In this way, the hotel's service can continue to improve! To this end, I will spend this year The work summary is as follows:

1. Personal situation

During this year, in addition to completing my own basic work, I also managed the service situation with other hotels. of learning. In the face of the deficiencies in our hotel's service, I actively find ways to improve it, and I work hard to maintain the areas where the hotel's service is excellent.

I have strict requirements on the management of employees, but I am even stricter on the management of foremen and myself! As a manager, you must first manage yourself well before you can manage your subordinates well. This is the principle I have always adhered to.

During the past year, in addition to work, I have been constantly learning and improving, so that I have more reserves in theory and have more methods to deal with management work. While at work, I often go to various positions to inspect and patrol in person, and point out deficiencies on the spot! But for the outstanding ones, I will praise them at the morning meeting the next day.

2. Work situation

During this year’s work, employees have been very positive. Every day in the morning meeting, I analyze the work of employees based on the information I collect. I will actively praise outstanding employees. At the same time, I also actively applied for employee reward policies and improved the benefits of outstanding employees. With daily mobilization, the enthusiasm of employees became higher day by day!

However, we are a hotel. The employees are responsible for one aspect, and the quality of service is another matter. In January of this year, I applied for a training for service personnel. Especially for reception staff such as the front desk, we have implemented strict requirements. Colleagues who have improved their personal abilities have also improved the hotel's service level a lot.

3. Shortcomings

The biggest problem this year should be that training. Due to the different learning abilities of hotel staff, uneven service occasionally occurred in the future. In this regard, I strengthened management and raised the required benchmarks. But it is inevitable to continuously improve the level of hotel staff in the future. I must think about how to avoid such a situation.

4. Summary

One year of work is over, but my work is not over yet. In the future work, I will continue to improve myself, improve management no matter what, and improve the level of ___ hotel!

Hotel management personal work summary 2

Past one In the past few years, the hotel has advanced in exploration, made progress in development, accumulated rich experience and achieved certain results. The main thing is to "seize one center, realize two highlights, and do a good job in three basic constructions."

1. Do a good job in three basic constructions

1. Continuously strengthen the construction of the staff team

"People-oriented, treat employees well" is the excellent policy our hotel has always followed. Tradition.

The employee vacation system, marriage leave, maternity leave system, salary adjustment system, year-end reward system and outstanding employee outing study system all reflect the hotel's deep concern for its employees. The average salary of most employees exceeds 10% of the hotel's benefits. The salary of employees in ordinary private enterprises in the city is only about 5% of the company's income. For this reason alone, hotels invest more than 500,000 yuan more in employee benefits every year than ordinary private enterprises. Treating employees well is not only reflected in the salary of employees, the more they work, the more they work, and the rising tide lifts all boats. More importantly, on the big stage of the hotel, the talents of the employees have been fully demonstrated. The hotel has become The best place for employees to realize their outlook on life and values. As some colleagues said, this is truly a place where the capable are promoted, the mediocre are given way, and the inferior are demoted.

2. Vigorously carry out infrastructure construction

In the face of fierce market competition, the expansion and renovation of the third-floor restaurant, revolving restaurant, and staff canteen were successfully completed in the first half of last year. In the second half of the year, the restaurant and guest rooms on the second floor were renovated. During the continuous construction, the comrades of the engineering department, under the direct leadership of Director Wu and Manager Sun, obeyed the assignments and schedules, and also worked hard. When the heating for the expanded third-floor office and main building was installed, it was during the peak marketing season, but it was put into use within half a month, once again creating Shenzhen speed. At present, the cumulative investment in hotel infrastructure construction reaches 10,000 yuan. After renovation, the hotel has become a comprehensive hotel integrating catering, accommodation, entertainment, shopping and business.

3. Gradually improve the management system construction

In order to further put the hotel on the track of standardization, under the chairmanship of General Manager Xue, the hotel management committee was established to solve the fundamental problems of system construction. , corrected the erroneous practice of power being greater than the system, formulated the "three public affairs" hotel management system that is "fair, just, and open", and improved several major reforms in the personnel system, internal labor and employment mechanisms, and wage distribution.

2. Seize a center

Last year, we firmly grasped the center of marketing, and all employees carried out various tasks with marketing as the center. All hotel employees are marketers and publicists, and everyone is a waiter. Especially in our marketing department, everyone has a strong sense of marketing and service, and has been able to stabilize the old customer base and constantly develop new customer sources.

3. Two highlights have been achieved

Two benefits highlights have been achieved: hotel room occupancy rate and restaurant occupancy rate.

In 20__, the annual guest room occupancy rate was __%, and the average room price was __ yuan, which was at the forefront of the city's industry. The guest room department basically completed its tasks every month last year. The achievement of these gratifying achievements is the result of the efforts of all staff in the housekeeping department and is also inseparable from the strict management of Deputy General Manager Li. Their management system is clear, they insist on morning meetings every day, weekly meetings every week, and monthly summaries. They solve existing problems in a timely manner, praise advanced ones, clarify the focus of next work, improve service quality, and achieve personalized and humanized services. Increased guest return rate.

In 20__, the restaurant’s occupancy rate was __%, and the average daily income was __ million yuan. The results were also very gratifying. Especially after the restaurant on the second floor and the third floor were renovated and the business strategy was adjusted, the restaurant's revenue increased by leaps and bounds, all of which benefited from the improvement of hardware facilities and the improvement of the quality of the dishes.

Thanks to the efforts of the kitchen, the hotel's dishes have basically formed their own characteristics: the second floor is mainly for high-end banquets and high-end reception groups, and the third floor is mainly for wedding banquets. Our head chef leads a group of famous cuisine masters such as _ kitchen, _ kitchen, _ kitchen, _ kitchen, _ kitchen, etc., and launches new dishes almost every week, attracting many gourmets and customers to our store. Over the past year, they rarely took a break, but rarely complained. They always stayed at their jobs, no matter how long they worked or how many tasks they had to do, it never affected their work. It is precisely because of such a group of good comrades that the hotel's catering has a large number of repeat customers. The restaurant service staff greet customers with a smile, treat guests well, and provide timely, accurate and thoughtful services. They are also welcomed and praised by customers.

Hotel Management Personal Work Summary 3

Time also flies very fast. One year is coming to an end. Looking back on this year’s hotel management work, what can the hotel do in the future? Achieving such good results this year would not have been possible without everyone's joint efforts. Now I will summarize the work of this year.

1. Improving service levels

The hotel's service level has been improved this year. In the first half of the year, I conducted a training on service etiquette for our hotel employees. After the training, we also check to ensure that the training effect is guaranteed, so that employees can develop service etiquette habits. In this way, even if there is no supervision in the future, employees will consciously do good etiquette. This year, we will improve service The level of service is also one of my main tasks. In addition to training and supervision, I also often tell employees some etiquette knowledge and the necessity of etiquette, so that they understand that when working in a hotel, hotel services are very important and must be provided. If guests leave a good impression, their stay at our hotel will also be better.

2. Improve sales skills

Hotels serve guests. At the same time, if a hotel wants to do well, it must also sell guest rooms. For everyone who comes to our hotel for consultation , we all hope to retain them and allow them to stay in our hotel. Only by increasing the occupancy rate can our hotel operate better. In order to increase the occupancy rate, I also trained our sales and front desk employees on sales techniques. Training allows them to know more sales skills and understand the psychology of guests, so that they can better retain guests and sell guest rooms. This year, our hotel's performance has improved to a certain extent compared to last year, and sales have also been better.

3. Improve the sanitary environment

Retaining guests not only requires sales skills, but also requires our hotel to have a good sanitary environment so that guests can stay satisfied and comfortable, so During this year's management, I also focused on the sanitary environment of our hotel. Whether it is the sanitary environment of the guest rooms or the environment in the corridors, we must do a good job so that the guests can stay satisfied and comfortable. In the process of management, I will also ask old employees to share some experiences, so that new employees can understand how to better improve hygiene and understand the purpose of improving hygiene.

I have done a good job in the management work over the past year, but there are also some things that I have not done well. For example, the management of employees is sometimes too strict. The communication with employees needs to be strengthened, and I need to strengthen my understanding of their ideas. There needs to be more understanding and not just doing things for the end goal, but being a little more humane. At the same time, my management knowledge is still lacking, and my performance is not that good. In the future work, I must also strengthen my study, make my management better, and better improve the performance of our hotel. Manage the hotel well.

Hotel Management Personal Work Summary 4

This year’s work has passed. I work as a lobby manager in the hotel. I like my job very much. I have always regarded it as _The hotel is my second home. Working in the __ hotel, I have always treated my work as if it were my own home. Over the past year, I have been reminding myself all the time that as a hotel manager I want to take the lead in being a representative of the hotel, carry forward the good spirit of the hotel, be hard-working, qualified, and polite. This is what every employee of __ Hotel must do. I have always wanted to work in this area in __ Hotel over the years. I have started to cultivate the professionalism of hotel employees, but it has always been unable to be relatively perfect. In the past six months, I have been looking for the root of the problem, and there has been relatively good improvement in this aspect. I have also done a lot of work during this period. I also need to make an overview of my personal work:

1. Improving the professionalism of employees

As a hotel employee, it is very important to do your job well, especially hotel services. Operators must have certain professional qualities and must be polite when treating guests. Guests are heaven. While working, they must be thoughtful for guests and work hard to satisfy every guest based on the purpose of service. This is a good job. The greatest achievement of hotel workers, I have always attached great importance to this point in the past six months. I am not very satisfied with the etiquette and courtesy of hotel employees. I have been emphasizing this point in the past six months, so that all departments should pay attention to it and do a good job in it. To cultivate the courtesy and etiquette of employees, once there are complaints from guests, they must be investigated individually. Regarding the quality of employees, during this period, combined with the work content of each department, I promulgated a set of employee etiquette training systems to allow all departments to When implemented, this still has a certain effect to a large extent, and the effect is still very significant.

2. Internal coordination

The tacit understanding between hotel employees needs to be very high, so that internal work instability will not occur, and the tacit understanding of employees' daily work will also appear. Various problems, once such mistakes are magnified, customers will be dissatisfied, which is a very serious problem.

As a lobby manager, I have always been very fair and equitable in terms of employee evaluation and employee reward and punishment systems. In the past six months, there have been no examples of employee dissatisfaction.

3. Problems that occurred

In the past six months, all aspects of the hotel's work have been improved through vigorous rectification, but there are problems with individual employees, especially the new employees in the front office. Employees who are still unable to be very polite and polite when receiving guests, and even some employees who can't let go and are restrained, will give guests a bad impression. We must improve this problem in the future.

Another aspect is hygiene. The hotel lobby is the image symbol of the hotel. Sometimes the hygiene in the lobby is not cleaned in time. In the morning, it is not cleaned in time when it should be cleaned. It is late. , this is a very bad phenomenon, we need to rectify this aspect and build a better and cleaner front office for our hotel.

I hope that in 20__, our hotel can be even better!

Hotel management personal work summary 5

I went to the hotel to work in 20__ and was in charge at the same time Security Department, during the period of managing the Security Department, I had a lot of feelings and impressions. Especially in 2010, a year of both laughter and suffering, everything from the freezing disaster in the south at the beginning of the year to the Wenchuan earthquake all illustrate the importance of prevention and the unpredictability of some things, which makes people unable to prepare and be caught off guard. The most exciting event is the grand opening of the Olympic Games. From the pictures, we can see the strength and prosperity of the motherland and the pride of being Chinese. But those of us who are engaged in fire protection and public security work are all sweating for the Olympics, because it is difficult to guarantee fire safety in the original design of the Bird's Nest. However, in order to impress people around the world, China has tried its best to ensure that the design meets fire protection requirements. On this basis, proactive, effective, proactive, objective and preventive measures should be taken to deal with foreseeable fire safety accidents to prevent unexpected events. At this point, I personally feel that it is worth learning and absorbing for all of us. Next, I will elaborate on some of my work contents and ideas, which are also combined with other management methods and methods for firefighting and public security work, because I believe that there is no perfect management model, only the most appropriate management method.

1. Firefighting work

1. According to the instructions of the municipal fire brigade, it is required to make regular inspections of various safety facilities in the hotel and keep records. The unqualified items detected will be rectified in a timely manner. Fire-fighting equipment that is found to be damaged during patrols will be promptly reported for damage and replacement, and relevant funds will be specially approved to ensure that fire protection must be repaired if it is damaged and must be replaced if it is damaged. At the same time, a batch of expired gas masks discovered during this year's fire self-inspection will be promptly replaced.

2. Due to the relatively large personnel transfer during the operation of the hotel, at the beginning of the work, I clearly proposed to update the hotel fire prevention committee, revise and formulate the fire emergency evacuation plan, and strictly follow the fire safety work "Who is in charge, Based on the principle of "who is responsible", we will re-sign a three-level fire prevention responsibility certificate with each department to ensure that the responsibility for fire prevention work is assigned to each person. At the same time, managers of various hotel departments are appointed as duty managers, and a rotation duty system is implemented to effectively deal with emergencies and emergencies, so that fire and security work can be handled on-site and resolved in a timely manner.

3. Since the establishment of the Safety and Stability Office of the hotel group, it has actively cooperated with the work of the Safety and Stability Office, corrected any mistakes and made up for any leaks, and in the near future, it has conducted various computer rooms and computer rooms in the hotel according to the requirements of the Safety and Stability Office. Post slogans (Equipment Room, No Smoking) outside warehouses and key fire prevention departments to prevent accidents. And before holidays or when there are major reception tasks, the frequency of inspections will be increased to prevent the occurrence of unsafe accidents.

4. With the guarantee of complete equipment foundation and skilled fire-fighting skills, there has never been a fire of any type in the hotel this year. Although it has not won any honors yet, our store is honored to have a successful This year’s safety indicators were completed.

3. Monitoring and management

Pay attention to the hotel monitoring room. The monitoring center is the eye for discovering various hidden dangers and accidents in the hotel, and is the first window for feedback on various situations.

In order to better effectively monitor and control fire safety work, in the first quarter of organizing fire safety self-inspections, the inspection results of various parts of the hotel found that there were dead corners outside some surveillance areas. In response to this phenomenon, rectification was immediately required. This project was completed in just one week. After the relevant work was required, an additional DVR machine was added and 15 video probes were replaced to ensure the monitoring of the monitoring area. Since the beginning of this year, due to the in place management and the serious and responsible attitude of the monitoring personnel towards their work, several accidents have been discovered. Due to timely discovery, proper handling and strong support, they have been effectively controlled without causing accidents. Incidents such as some guests at Gate 1 forcibly claiming that their vehicle was scratched at the hotel, and then surveillance video confirming that the vehicle was not injured at the hotel, strongly illustrate that only good equipment operation can ensure that the hotel's lives and property are effectively protected. Of course, the relevant personnel also contributed a lot. In order to ensure the safety of the hotel, the Security Department can conduct comprehensive inspections of the hotel. Our department has increased the number of patrols and patrol areas this year so that the team members can implement the patrol work in a more detailed manner.

4. Training work

After implementing various hardware tasks, the overall quality and distribution of personnel are also placed in the work schedule for adjustment. Not only does the job training system for new employees be adhered to, Moreover, it is necessary to adopt the method of comprehensive assessment after getting familiar with the position to improve employees' mental outlook, professional ethics, service skills, service standard terms, dedication and love for the job, unity and cooperation spirit, as well as "strict teaching is worse than teaching by example" and "strict management" ", standardize operations" work requirements, and sent hotel management personnel to Zijing to participate in the courses taught by Professor Yuan Yi to educate other team members in the department, and learn more experience and knowledge related to their own work, so that the employees' own ability to do things and Work attitude has improved.

1. Conduct monitoring system skill operation training and assessment for monitoring center staff in a quarterly assessment mode. After the assessment, the monitoring personnel demonstrate that they are proficient in using various operating methods and skills for related applications. It can also reflect calm and skillful practical abilities.

2. Focus on the stance, security knowledge, and emergency handling of Gates 1 and 2, so that you can solve some problems by your own abilities.

3. Strict self-discipline, do more work, talk less empty words, do more practical things, fulfill your duties, be loyal to your duties and work hard, and strive to make greater contributions to the hotel

6. External Affairs Unit cooperation

1. Renew the maintenance contract with the monitoring and maintenance unit to ensure that the monitoring system continues to operate during maintenance

2. Contact the fire protection maintenance company to conduct daily inspections of fire protection equipment , repair, replacement and other work.

3. Participated in public security and fire protection special meetings many times to ensure close cooperation with relevant units.

4. Invite the fire department to conduct fire drills in the hotel. The drill included fire extinguishing, personnel evacuation, high-level rescue and other projects to ensure the personal safety of hotel guests.

7. Other projects

1. Strengthen the training and daily work supervision of each position. Due to the inertia of some old team members in the department, the department has formulated a comprehensive review of team members every quarter. Assessment, in order to improve the vigilance and crisis of the team members, so that all team members can give full play to their abilities at work;

2. Configure the facilities on the floor to meet the requirements of fire protection According to the requirements, more than 30 bottles of fire extinguishers and more than ten fire extinguishing boxes were added to each floor in accordance with relevant regulations;

3. In order to fully implement 24-hour safety precautions, two master craftsmen were hired to manage the rear parking lot. Monitoring and patrolling the hotel parking area at night plays a great role in the security and vehicle management of the back parking lot;

4. To provide better security personnel after emergencies Being able to understand the situation and arrive at the scene in time, the security personnel gave up telephone communication and enabled walkie-talkie calls, which greatly shortened the disadvantages caused by dialing, connecting, and single calls;

5. In order to conscientiously implement the policy of keeping personnel at their posts In order to meet the requirements of duty duty, a security guard box was installed in the front square, which not only realizes the flexible duty mode of two people to guide when the traffic is busy, but one person to stand when the traffic is idle, it also ensures that night shift personnel can effectively work in an environment sheltered from wind and rain.

The humanized management of the hotel has been well reflected at Gate No. 1;

The above is the work of safety management and related facilities and equipment during my 10 years in charge of the security department. During my work, I proposed to cut the vines Establish a mastermind, eliminate complexity and simplify it. We have to say no to fires, and we have to say no to fire hazards. In emergencies, we must stay calm and secondly, be quick, ensure that everything is under control, and actively do everything in order to ensure that everything is under control. Firefighting and public security work are the basis, and the work is done in a practical manner. And taking the "Bird's Nest" as a symbol of safe work, our fire safety work must be treated like the "Bird's Nest" project!

However, I believe that there are still more or less deficiencies in effective work management. and problems, but I believe that under the leadership of the group leaders and the command of the Stability Office, I will definitely continue to work hard and keep improving to make the work more detailed and deeper in my future work. I have reason to believe that with the care and help of the leaders of Youmenzi Group, and the understanding and cooperation of brother departments, I will seriously learn new knowledge, study new technologies assiduously, continue to innovate, keep pace with the times, and use new knowledge , think and solve problems with new technologies, keep up with the pace of the times, and continue to move towards new and higher goals as always to do our best for the fire protection and public security work of Kaimenzi and protect the hotel.

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