What are some small measures to provide warm service in the ward?

Small warm service measures in the ward:

1. Provide central air conditioning and 24-hour hot water supply.

2. One bed and one curtain to protect privacy.

3. Provide convenient service boxes and opinion books.

4. Provide patients with a clean, comfortable and convenient medical environment.

5. The bed management personnel are relatively fixed to ensure basic nursing items.

To implement warm service in the ward, medical staff must first establish a good relationship with patients, leave a good first impression on patients and relatives, and treat others with a smile when necessary.

When the patient checks in, introduce the bed doctor, nurse, and ward nursing staff to the patient or relatives in detail, as well as the ward environment, the use of call bells, work and rest schedules, relevant management regulations, etc.

Medical staff should understand the patient's symptoms, psychological state, etc., encourage patients and relatives to express their needs and concerns, create a good relationship of trust, and increase patients' comfort.

Establish a good nurse-patient relationship:

1. Nurses smile, stand up and greet new patients, leaving a good first impression on patients and their families.

2. Prepare bed units. Escort to the bed, place properly, and notify the doctor. Complete the collection of admission weight and vital signs.

3. Take the initiative to introduce yourself and notify the patient of admission: introduce the bed doctor and nurse, the head nurse of the ward to the patient or family, introduce the ward environment, use of the call bell, work and rest time and relevant management regulations, etc. .

4. Understand the patient’s chief complaints, symptoms, self-care ability, and psychological status.

5. If you are admitted to hospital in an emergency, prepare an ECG monitor, oxygen inhalation device, etc. as needed.