In the "grid" service management system, why is the Internet similar to "Babel"?

In the context of social management system reform and innovation, urban grid management has won the favor of the government administrative system and become an increasingly popular model in the field of urban grassroots social management in China. There is no doubt that "grid" management has played a special role in building a "digital city", innovating social management system and standardizing urban management services by using bureaucratic concepts and brand-new governance technologies, which is worthy of recognition. However, this does not mean that the grid can unconditionally receive the effect of "sweeping the net" in the increasingly complex urban management field. If we really want to embed the urban management grid model into the urban grassroots society, we must overcome some limitations.

1, power grid operation cost and its sustainability

Grid management began in the social transition period when social group events and personal extreme events frequently occurred. Therefore, its presentation and operation actually depend on network technology and bureaucratic governance technology. It is a management and control mode that combines the government's public administrative service system with grass-roots community organizations, with clear rights and responsibilities and supervision and evaluation as the system guarantee, which has certain urgency. Undoubtedly, grid management has established a smooth information communication and feedback mechanism between grass-roots society and government public service departments, which has avoided mutual prevarication among government departments, thus shortening the time to solve problems and improving the administrative performance of government bureaucracy.

However, it is worth noting that the weaving and operation of urban grid management also hides the risk of administrative cost inflation. If a number of grid instructors are set up in some grids and offices of grid management guidance centers at all levels are added, the investment in manpower and equipment will inevitably increase. In addition, although the establishment of grid management system can strengthen the government's social governance to a certain extent, its effectiveness is doubtful. In recent years, in some big cities, its grid management is often introduced as a supporting mechanism for large-scale activities. Whenever these large-scale activities end, both government departments and community organizations will inevitably experience burnout and slack, which will lead to serious urban management accidents. The problems in the post-Expo period in Shanghai and the post-Olympic period in Beijing are proof. Therefore, how to turn the "extraordinary action" of power grid into "ordinary action" is the key to the problem.

2. Grid and community autonomy

In recent years, in the academic community research achievements, many scholars are critical of community governance, and think that "community governance" is a process in which "city governments seek a balance between economic growth and social stability, and rely on administrative power to achieve top-down social restructuring". Its basic performance is: the management of social space, community organizations and community affairs. In essence, the administrative tendency of community construction is an extension of China's traditional all-round management thought and method, which affects the function of community autonomy.

In the real community development and construction, the birth of grid space may weaken the ability of community autonomy. As some commentators have said: "The comprehensive return of government behavior not only makes public services radiate to all fields of society, but also forms a tendency of administrative coercion to a great extent: the administrative system becomes a huge machine with reasonable design and effective operation. In the face of social emergencies and specific contradictions, every component and gear needs to adjust its direction with this machine system and work together, losing its flexible and sensitive response ability. "

Of course, emphasizing the negative impact of grid on community autonomy is not to exclude grid, but to understand and analyze the relationship between them in a complicated way. In the real society, the relationship between community autonomy and administration is a balancing process. At present, community autonomy is not perfect, and the promotion and strengthening of grid management may lead to the strengthening of administrative power and the weakening of community self-management, which will have a negative impact on the process of community autonomy. However, the author believes that in reality, it is actually impossible to "de-administer" the community in a complete sense. In a long historical period, the community actually existed as a connecting organization between the government and the residents.

Society is a highly complex connecting system, so that it is difficult for us to fully reveal its mystery with simple words. But we must pay attention to those basic key links, because if the key links of a society are destroyed, the tragedy of social disintegration will occur. Therefore, we should understand the nature of the community from the perspective of social contact, so as not to simply put the community in a position opposite to the government and put forward the view of "de-administration".

In the field of social management, the highest level of management is actually "self-management". We should vigorously cultivate various social organizations and intermediary organizations and guide more social forces to participate in urban social management. Of course, we say this not to cut off the relationship between the community and the government, but to find out the relationship between the administrative system and the autonomous organizations and ask whether they are "cooperation" or "obedience", "connection" or "subordination".

3. Generalization of grid.

Grid governance is very popular in China society at present, mainly because the government has made up for the shortcomings of the existing system, strengthened social management and strengthened coordination among departments. However, with the implementation of grid governance, the function and implementation scope of grid have been greatly generalized. As far as the function of grid is concerned, it has been generalized to the point where any problem can be solved. It seems that all problems related to political party system and government system can be solved by grid, and the scope of grid has been greatly generalized. "When people are convinced that everything depends on the grid and everything is solved through the grid, it is bound to form a serious grid dependence, and its social' self-management and self-service' ability will inevitably weaken, and its direct consequence is to simplify social management.

In short, some noteworthy and important changes are taking place in social governance in the new era, which are embodied in the following aspects: the subject of social governance has changed from a single government to multi-subject and multi-center, the means of social governance has changed from a flat society to a networked society, and the purpose of social governance has changed from instrumental rationality to value rationality. We should treat the grid model of urban management with a rational and objective attitude, handle the relationship between grid management and government governance, grid management and community autonomy, find an effective connection between government social governance and community autonomy, and adjust the distance structure between the state and the people. Therefore, we should "extensively absorb social organizations to participate in the formulation of public policies, especially actively play the important role of social organizations in social management innovation, encourage them to undertake more public services, and strive to create a social governance pattern in which the government and the people rule together." This is the key problem that we should pay attention to in the process of constructing the grid management mode of Jin Peng Information Smart City Software Company.