What polite expressions should be used when receiving guests?

14 Please come in!

15, hello! Comrade, who are you?

16, who are you looking for?

17. He (she) is not here. Can I take a message?

18, XXX unit (or Comrade XXX) is in XX building, I will take you there (or indicate the location).

19. Sorry to have kept you waiting.

Please sit down (have tea).

2 1, this is me. what can I do for you?

22. Please wait a moment. I will handle it for you as soon as possible.

23. We will handle your complaint as soon as possible.

I'm sorry about this problem. Please leave your contact number, and we'll get back to you after studying it, okay?

1) Basic Terms of Service

(1) When guests come to the restaurant, the greeters use "Welcome", "Welcome" and "Hello".

(2) Use "thank you" and "thank you" when guests bring convenience to the waiter's work.

(3) "Please wait a moment" or "Please wait a moment" is used to indicate that you can't provide services to the guests immediately, in a responsible manner.

(4) "Please wait" or "Please wait" are used to apologize for disturbing or causing inconvenience to the guests.

⑤ "Thank you for waiting", I warmly apologize to the waiting guests.

⑥ "I'm sorry" or "I'm very sorry" is used to say it sincerely and politely, because it brings trouble or inconvenience to the guests.

⑦ When the guests leave, use "Goodbye", "Take your time" and "Welcome next time" to express enthusiasm and sincerity.

2) Terms of daily service

When the guests enter the restaurant.

Good morning, sir (miss). How many people are there in your party?

A: This way, please.

A: Please follow me.

Please sit down.

Just a moment, please. I'll arrange it for you right away.

Just a moment, please. Your table will be ready (cleared) in a minute.

Please have a look at the menu first (please order cold dishes first)

Would you like to sit here, sir (miss)?

Excuse me, would you like to share a table with that gentleman?

Excuse me, are there any vacancies here?

Excuse me, may I not have a chair?

② When ordering food for guests.

Excuse me, sir (madam). May I take your order now?

What kind of drinks do you like? we have ...

A: What would you like to drink?

Do you like it? ...

Are you interested in tasting today's special?

Do you prefer tea or noodle soup?

Do you like sweets? How about a fruit salad?

Excuse me, what else do you need? We have fresh and delicious cold dishes here.

A: Sorry, this dish will take a long time. Would you please wait a little longer?

Sorry, this dish has just been sold out.

Ok, I'll contact the chef and it will satisfy you.

If you don't mind, I recommend ...

You are in a hurry, aren't you? Then I recommend these fast food for you.

(3) when serving guests.

-Can I serve you hot food now?

Excuse me, please make way.

I am sorry to have kept you waiting. This dish is ...

I am sorry to have kept you waiting.

Sorry, I made a mistake about your dish.

A: I'm terribly sorry. We'll remake it for you right away.

Here is your order, sir.

(4) when providing services to guests.

Here are all your orders, sir (miss). Please enjoy yourself.

A: What else would you like to drink?

Do you have enough food?

Sorry, I'll tell you as soon as I ask.

-Are you XX, sir? Your cell phone.

Miss, I'm sorry to bother you May I clear the table?

Thank you for your cooperation.

Thank you for your help.

⑤ Check out and see the guests off after dinner.

Your bill, sir.

Sorry, please pay in cash.

A: Please pay XX yuan. Thank you.

Here is your change and receipt, sir (miss). Please keep it. Thank you.

I hope you can give me your valuable advice on the dishes here.

Thank you very much for your advice.

Thank you very much for your warm advice.

Thank you. Welcome to visit again.

Say' hello' when meeting people, and say' your surname' when asking people's surnames; If you say' return' when returning goods, you need to consider saying' consider'; Ask for help and say' excuse me', ask for help and say' trouble'; Say' visit' when visiting others, and say' visit' when guests arrive; Ask questions and say' excuse me', ask people to say' consult'; When others say' welcome', the guests sit down and say' please sit down'; Say' please' when asking for help and' sorry' when asking for convenience; Say' company' when accompanying friends, and say' excuse me' when leaving halfway; Please don't say' stay' if you ask someone to say' excuse me'; Please change the article to "correct the axe" and get help to say "thank you"; Accept kindness and say "thank you", wish people health and say "take care"; Say "congratulations" and "goodbye" to people.