Shopping mall security personal annual work summary

A summary is a written material that reviews and analyzes a certain stage of study, work or its completion afterwards. It can make us more efficient, so let us write a summary. How to write a summary so that it is not the same? The following is a personal annual work summary of shopping mall security that I have carefully compiled. It is for reference only. Everyone is welcome to read it.

With the joint efforts of all team members and the unity and cooperation of all departments, focusing on the overall goal of safety production standardization in our market and in accordance with the requirements of the "Four-Star Civilized and Standardized Market", we have conscientiously implemented the " We adhere to the work safety policy of "safety first, prevention first, full participation and comprehensive management", and always adhere to the work line of "group prevention and group treatment" and "combination of civil air defense and technical defense", actively do a good job in market fire safety prevention work, and maintain The market maintains good public security order and has successfully completed various security tasks of the company. In the past year, all the work of the Security Department has basically been on track, and the development trend has been good. Compared with the previous year, there has been a great improvement. However, in actual work, deficiencies are inevitable. While standardizing the formal construction of departments, we also deeply search for deficiencies in the work. The work of the past year is summarized as follows:

1. Fire safety

Market safety is the most basic guarantee for market operations and is closely related to the development of the market. Fire safety is the key to market safety. An important part, fire protection work has always been the focus of the company's work. In order to do a good job in firefighting and reassure company leaders, our department has formulated a series of work plans and safety emergency plans based on the firefighting policy of "prevention first, combining prevention and firefighting". All fire-fighting equipment and facilities must be inspected every day, and problems found to be resolved in a timely manner to ensure the qualification rate and normal operation capabilities of the equipment.

1. Hidden danger investigation.

Under the guidance of company leaders and with the cooperation of relevant departments, group prevention, group inspection, and group governance are implemented to ensure market safety. Focus on monitoring key areas and key parts. Designate a dedicated person to strictly implement the every two-hour fire prevention inspection system and the monthly fire prevention inspection system every day. A total of 279 fire safety hazards of various types were investigated and dealt with throughout the year, including 144 cases of lights not being turned off, 16 less than the previous year, 68 cases of unlocked doors, an increase of 22 from the previous year, and 18 cases of excessively large door gaps, a decrease of 16 from the previous year. There were 25 fewer cases, and 49 cases of clothes not being collected, an increase of 29 cases compared with the previous year.

Intensify efforts to control tobacco in the market. A total of 21 cases of illegal smoking were investigated and punished throughout the year (including 9 cases of merchants smoking and 12 cases of decoration workers), a decrease of 11 cases compared with the previous year. A reminder was issued and reported to the marketing department for breach of contract. A total of 400 yuan in liquidated damages was collected. Under the leadership of the General Manager Office, the three departments jointly conducted two major safety hazard inspections, and 138 hidden hazards were investigated and dealt with, and all rectifications were put in place until the re-inspection and acceptance was passed, ensuring market fire safety. During the investigation of other safety hazards, we investigated and dealt with 5 safety hazards in major customer units, issued 3 safety hazard rectification orders, 37 under-pressure fire extinguishers, and 2 malfunctioning emergency lights. All hidden dangers will be tracked and rectified until the hidden dangers are eliminated. There were no fires (including attempted fires) throughout the year, and the fire safety production target set in the previous year was achieved - the fire accident rate was zero.

2. Decoration supervision.

Supervision shall be strictly carried out in accordance with the relevant provisions of the Fire Protection Law, and the use of flammable materials or three-no products shall be prohibited. Strict control will be carried out on the construction units entering the site. Those who do not have decoration qualifications or relevant operating certificates will not be allowed to enter the site for construction. For decoration companies or individuals that meet the requirements, registration and unified management will be implemented to eliminate unlicensed decoration behavior. As of x month x, 20xx, the Ministry of Security has approved 144 renovations, and 144 have passed the acceptance inspection. 275 batches of electricity were left for renovation, and renovation supervision was carried out; 9 cases of fire were approved. On June x, the decoration approval was handed over to the Marketing Department for execution, and the Security Department continued to do a good job in supervision of decoration to ensure market safety.

3. Facilities and equipment.

The Security Department has always attached great importance to the management of fire protection facilities and equipment, and checks the integrity of fire protection facilities and equipment every day. Due to the backwardness of fire protection infrastructure and equipment and their age, many fire protection facilities and equipment have problems, affecting their normal use. The Security Department Contact the maintenance unit promptly for maintenance. In the past year, we have replaced 11 smoke detectors, 1 control module, 1 fire hydrant manual alarm, 1 manual alarm button, 1 set of fire host circuit board, and 2kg 726 filled dry powder fire extinguishers. , 4kg167 pieces. Carry out regular maintenance on fire protection facilities and equipment every month, and conduct annual inspections on fire protection facilities and equipment on a regular basis every year. Through the maintenance, maintenance, repair and replacement of fire protection facilities and equipment, we will improve the construction of fire protection infrastructure and equipment, better realize the standardization of safety production, and ensure the normal operation of automatic fire protection facilities and equipment in the market.

2. Public Security Prevention

In terms of anti-theft, the department has also formulated a series of countermeasures. In addition to strengthening the frequency of patrols in the market, it also makes full use of the broadcast system and various warm reminders. Merchants and customers are promptly reminded to take strict precautions. In addition, all team members are required to pay attention to it ideologically and tighten the "safety" string at all times. Through the joint efforts of all team members, no major theft cases have occurred in the past year. There were 2 fights in *** throughout the year, a decrease of 2 from the previous year; the number of police calls was 381, and the number of incidents was 101, a decrease of 70, or 16, from the previous year; the number of incidents was reduced by 27, down 21. The number has dropped, but the overall situation is not optimistic. It is far from the security prevention requirements of the previous year, and the work plan for the beginning of the year has not been completed.

In terms of handling emergencies, the Security Department has formulated a detailed emergency response plan to strengthen public security in the Trade City. Over the past year, it has effectively prevented or called the police on fights, drunkenness and troublemaking. More than 30 social security cases have been reported. It ensures the good operating order of the four-star civilized market in the Trade City.

In response to natural disastrous weather, the Security Department has formulated an emergency plan for typhoon and flood prevention, and has made all team members familiar with the response procedures. When disastrous weather arrives, they can respond promptly and effectively to reduce natural disasters. Losses are reduced to a minimum. According to the architectural structure characteristics of the Trade City, during the flood season, water leakage in the department store area is serious. All security guards must be prepared. Once danger occurs, they can carry out flood fighting and rescue operations as soon as possible to ensure that merchants’ property is protected from losses. Over the past year, *** After eliminating various dangers many times, the excellent rescue and rescue work has won the recognition of the company leaders and the high praise of the merchants, which has improved the service satisfaction of the Trade City.

3. Vehicle Management

The Trade City is a large comprehensive market in Xiasha Development Zone. It is located in a prime location with many people and cars. The limited parking spaces cannot meet the needs of many vehicles. This is why It has put a lot of pressure on our parking management. Vehicle management has always been a major problem in the daily work of the Security Department, but the Security Department has always regarded vehicle management as a major matter, arranging dedicated personnel to guide the evacuation of vehicles, and rationally allocating positions to ensure that the east gate, southwest square and north passage are smooth. Unobstructed.

1. Strictly follow the vehicle entry and exit management regulations, control the vehicles in the market, and ensure that the parking lot is orderly and the fire exits are clear.

2. Strengthen the training of security guards in guidance gestures and language.

4. Education and training

In order to build a high-quality security team and serve the vast number of business owners in the market, the Security Department has formulated a strict management system and regularly organizes team members to study. Keep your qualities introverted and build your image externally. Improve the overall quality of team members through daily pre-shift training and weekly intensive training. It is required to perform civilized duties and serve with a smile.

1. According to the safety training plan formulated at the beginning of the year, the Security Department conducted special training for security guards with reference to industry standards, focusing on management quality, service awareness, courtesy, professional skills, fire protection knowledge, and emergencies. Analysis, etc., through explanations, comments, and exchanges, the security guards can gain varying degrees of understanding and improvement in their ideological understanding and daily work.

2. Conduct on-the-job training for security guards according to the monthly plan, and provide training for front-line security positions. Through training, the overall ideological quality, service attitude and business skills of security guards have been improved.

3. Ideological work is the lifeline of all work. Based on the actual situation of the Security Department, we should guide security guards to keep pace with the times, improve their quality, and change their concepts. Educate security personnel to have a sense of urgency, be motivated, and cultivate their spirit. By setting a pacesetter and being motivated to make progress, we can reflect our own value in the process of daily market management and service work, and feel the joy of life.

In short, over the past year, the Security Department has been working tirelessly on market management, operating in strict accordance with the company's requirements, emphasizing safety, efficiency, and standards, and achieving no major safety accidents throughout the year. Although we have achieved certain results, there are still many shortcomings that we need to improve and perfect. To sum up, there are the following points:

1. The quality of the new staff is uneven and the service awareness is insufficient. Although the department implemented three-level on-the-job training this year, some new team members failed to fulfill their responsibilities at work and did not provide adequate services. In this regard, the department did not provide timely supplementary education on new employees' thoughts and service standards.

2. Insufficient management and incomplete handling of problems identified in the department’s daily management work have resulted in various problems arising in the department’s daily work that wax and wane, and rectification measures are tracked Insufficient, lack of strength.

3. Firefighting work still needs to increase efforts and gradually improve the construction of firefighting infrastructure and the maintenance and upgrading of firefighting facilities and equipment.

4. The number of theft cases is still relatively high, and the negative impact on merchants and customers is difficult to eliminate.