Summary of the work of the Government Service Center in the first half of the year

Since this year, under the correct leadership of the county party committee and county government, with the strong support of all window units and the joint efforts of window staff, the County Government Service Center (hereinafter referred to as the "Center") has closely Focusing on the service tenet of "convenience, efficiency, integrity, and standardization", we take the opportunity to carry out in-depth "four mentions and four promotions" emancipating the mind discussion activities, aim to optimize the government development environment, and focus on improving work efficiency and service quality. , earnestly and solidly carry out various government service tasks, and serve the county's enterprises and the general public with high quality and efficiency. From January to May, the center handled 31,552 administrative approval and convenience service matters, and collected various taxes and fees of 111.58 million yuan. The main work in the first half of the year is summarized as follows:

1. Issue documents to strengthen government services

In order to further improve the center’s operating mechanism, strengthen the center’s functions, and ensure that citizens, legal persons and Other organizations received efficient, convenient, warm and thoughtful services. According to the "Administrative Licensing Law", "Government Information Disclosure Regulations" and relevant laws and regulations and the requirements of the Municipal Party Committee Tongfa? 2010? No. 6 document, combined with the actual situation of our county, in March In the middle of the year, "Several Provisions on Further Strengthening the Construction of County Government Service Centers" were issued. The "Several Provisions" put forward many new requirements for the county's government service work and strengthened the functions and status of the center. In accordance with the spirit of the "Several Provisions" document, the center has intensified the promotion of the "two concentrations and two in place" administrative review and approval work, continuously integrated window resources, adjusted back some units with a small volume of processing cases, and enriched the presence of some units with a large number of review and approval services in the center. , to maximize the center’s “one-stop” service function.

A mobilization meeting was held promptly and an activity leadership group was established to strengthen the leadership of this work. The "Implementation Plan for the Tongling County Government Service Center's "Four Tips and Four Promotions" Emancipating the Mind Discussion Activities" was formulated to specifically clarify the organization, content, form, methods, steps, etc. of the activity to ensure that the activity is effective Carry out orderly and solidly. At the same time, we also simultaneously carried out the "Deepening Year" activities of the organization's style and efficiency construction with the theme of "Improving Efficiency and Promoting Leapfrog" at various windows of the center. Through the development of these activities, the center's various work levels have been effectively promoted.

3. Solidly carry out theme education activities

First, in accordance with the unified requirements and deployment of the County Commission for Discipline Inspection, the County Party Committee Organization Department, and the County Party Committee Propaganda Department, combined with the actual situation of the center, from May to June, the center Educational activities on the theme of "People-oriented, Governing for the People" were carried out in depth. Through the development of theme education activities, the "six consciousnesses" of central party members and cadres have been strengthened, and problems existing in the work of a small number of party members and cadres such as insufficient correct style, insufficient work initiative, insufficient ability to solve practical problems, and insufficient innovation have been solved. Second, in accordance with the requirements of the superior party organization, continue to carry out various tasks in the center to achieve excellence.

4. Earnestly do a good job in handling CPPCC proposals

This year, the center received the "9 to 5" work for window staff of administrative institutions in the county assigned by the county government. 1 copy of the CPPCC proposal. After receiving the proposal, the center attaches great importance to it and promptly clarifies the proposal processing unit and personnel as well as the specific time for completion of the processing. The main leaders of the center have repeatedly asked questions during the proposal handling process,

actively led the process, and met with the proposer many times to discuss the response to the proposal. The proposal was completed at the end of April.

5. Carry out high-quality service competition activities and continuously improve service levels

In order to give full play to the vanguard and exemplary role of central party members, encourage party members to base themselves on window service positions, practice the party's purpose, and carry forward With the spirit of public servant, we strive to achieve first-class performance and promote the harmonious and healthy development of the center. According to the requirements of our superiors, in April, we carried out practical activities with the theme of "I am responsible for my position and please rest assured of my work" at each window. At the same time, according to the theme practice activity plan, in May, we launched a special service competition activity of "Comparing Efficiency, Comparing Quality, and Comparing Satisfaction" at each window. The theme practice and competition activities are currently in progress.

Since the launch of the activity, the staff at each window have won praise from the majority of enterprises and the public with their standardized service standards, enthusiastic service attitude, fast service efficiency, and excellent service quality. Currently, each window ***Received 2 pennants as gifts from service recipients and more than 10 commendatory messages. During this period, we successfully received members of the visiting delegation of Guichi District Administrative Service Center of Chizhou City and Tongguanshan District Public Service Center, which received unanimous praise and full affirmation, and established a good external image of the center.

In addition to carrying out service competition activities, the center also carries out "Mobile Red Flag Window" and "Service Star" selections every month. Through a series of activities, the service awareness of center window staff has been further enhanced, the work style and attitude have been significantly improved, and the service level and work efficiency have been further improved.

6. Establish and improve rules and regulations to continuously improve work efficiency

In order to ensure the efficient and orderly operation of the center, the center strictly implements a series of previous rules and regulations, and also adjusts the work according to the situation. To meet the needs, a special system for supervision and unannounced visits was introduced in May. It is clear that the personnel for supervision and unannounced visits are composed of members of the central team and the heads of the unit offices. They focus on supervising and conducting unannounced inspections on the implementation of work disciplines and related work conditions of the staff at each window in the service hall. They carefully keep records of inspections and unannounced visits. The end-of-month assessment team Conduct quantitative assessments of window staff based on records and assessment methods, and issue briefing notes to inform the assessment results. At the same time, we have improved the complaint acceptance mechanism for service objects, further refined the window and staff management and assessment methods, and effectively strengthened the on-site management of the hall, so that there were no problems in the hall during multiple unannounced visits to the city and county, and established a good image as the first window of the government.

In order to further improve service efficiency, the center continuously optimizes the approval process of each window and shortens the time limit for application approval by strengthening communication and coordination with each window unit. At present, more than 70% of the approval service items stationed in the center are completed promptly, and the time limit for completing other promised service items is also reduced by more than one-third within the legal time limit.

7. Expand government affairs disclosure channels

According to the requirements of government affairs disclosure work, the changed content in the "Service Guide" of each window will be adjusted in a timely manner, reprinted, and placed in each window. Window for the client to view. At the same time, the website functions are continuously improved, and website information and data on the three electronic inquiry machines in the service hall are updated in a timely manner. It is hoped that through the construction of these carriers, the general public will be able to understand the service matters of each window of the center and expand the channels for government affairs disclosure.

At the beginning of May, we also promptly forwarded the "Notice on Carrying out the "Deepening Year" Activities of the Province's Government Affairs Disclosure" as required, and continued to promote the in-depth development of the county's government affairs disclosure.

8. Deepen full-range agency services

Actively utilize the central coordination and service functions to provide full-range agency services for investment enterprises, and strive to provide zero-distance, nanny-style services for investment companies. From January to May, the center has provided agency services for nearly ten companies including Tongling Qianlei Industrial Co., Ltd., Anhui Tianli Logistics Co., Ltd., Tongling Jingmao Trading Co., Ltd., and has been well received by merchants.

9. Actively carry out investment promotion work

While doing a good job in daily management of the hall, providing full agency services for enterprises, and optimizing the county's government development environment, we regard investment promotion work as a The top priority of the center's work is to go all out to attract investment. All employees actively look for every clue to attract investment through various methods. We have contacted and negotiated with many companies, and currently we have introduced one company with 5 million yuan of funds in place.

Looking at the work of the center in the first half of the year, although some achievements have been made, we are also clearly aware that there are still many problems in the construction and development process of the center: the work of "two concentrations and two places" has not been implemented in the center The implementation is in place, and the approval service items of many units have not been stationed in the center; some approval items that have been stationed in the center are not authorized in place; the approval procedures for some projects are still cumbersome, have many links, and are not efficient, and the center's "one-stop" service function has not yet been fully implemented. Not ideal enough, etc. These problems require our careful analysis and study and efforts to solve them in future work.