2020-202 1 Zhengzhou Heating Time and Payment Guide-Complaint Telephone Summary

Now the weather in the north is getting colder and colder, so the heating time in many cities has come out. You can pay attention to the information about heating. After all, if there is no heating in the north, this winter is really hard to endure. In addition to heating, there is also information on payment and refund.

Zhengzhou heating information 2020-202 1 heating time

165438 2020 10: 00 on October 15.

As of 00: 00 on March 6, 20021year.

time of payment

September1-June 2020165438+1October 10

(10 month 1 10 heating fee in advance.

It can ensure the normal heating in June 5438+065438+1October 65438+May).

Payment standard

Heating is still charged in two ways this winter, according to the area: residential heat consumption is 0. 19 yuan/m2/day, and other heat consumption (except residential heat consumption) is 0.28 yuan/m2/day. According to the instrument, the residential heat consumption is 130 yuan/steam ton, and other heat consumption is 190 yuan/steam ton.

Basic heat price of residential heat: 6.84 yuan /m2 in heating season, calculated according to the construction area of residential suite; Metering heat price: 0.2 17 yuan/kwh, charged according to the user's heat meter.

Basic heat price of public building heat: 10.08 yuan /m2/ heating season, calculated according to the construction area; Metering heat price: 0.320 yuan/degree, charged according to heat meter.

Charging standard: the residential heat charged by area is charged according to the interior construction area (subject to the house ownership certificate, if there is no house ownership certificate or the house ownership certificate does not indicate the interior construction area, it is charged according to 90% of the house construction area), and other heat is charged according to the construction area.

Two-part metering charge: heat charge = basic heat charge x charging area+metering heat charge x heat consumption.

payment types/methods

Payment can be made through WeChat, Alipay, Zheng Hao Office APP, China UnionPay Express APP, UnionPay and designated banks.

Heating service and complaint telephone number

1. Telephone number of heating service

Zhengzhou Thermal Power Corporation Customer Service Center Tel: 037 1-68890222

Customer Service Center of East District Heating Branch Tel: 037 1-66345358

Customer Service Center of North District Heating Branch Tel: 0371-56611388.

Customer Service Center of West District Heating Branch Tel: 037 1-67788000

Customer Service Center of Southern District Heating Branch Tel: 037 1-68997003

Customer Service Center of Zaozhuang Heating Branch Tel: 037 1-657 15206

Customer Service Center of Heating Branch of Economic Development Zone Tel: 037 1-66928277

Customer Service Center of Airport District Heating Branch Tel: 037 1-85908635

2. Zhengzhou Thermal Power WeChat official account

3. "Zhengzhou Thermal Power" Weibo

4. Heating service supervision and complaint telephone number

037 1-68890222 (on duty 24 hours a year)

037 1-6898240 1 (working hours)

5. E-mail address of heating service supervision complaint: zzrlhfjd @163.com.

Reminder: the customer service center of thermoelectric group provides 24-hour consultation and repair service throughout the year. If users have any questions, they can call 68890222 to ensure that their demands can be implemented in a timely and efficient manner.

Schematic diagram of management service area of each heating branch

List of customer service outlets of Zhengzhou Thermal Power Company

Customer Service Center Location: 200 meters south of the intersection of songshan road and Huaihe Road.

Bus lines: Bus No.82 B 1 1 Bus No.84 Bus No.63 138 Bus No.203 126 Bus No.20.

Warm hotline: 68890222

East zone heating branch

Management service area: east of Renmin Road, north of Longhai Railway, south of Jinshui Road, east of Zhongzhou Avenue, south of Dongfeng Road, CBD and Longzihu University Academy.

Customer service center location: 200 meters east of the intersection of Shangding Road and Huanghe South Road.

Bus lines: 916b2575114188190.

Warm hotline: 66345358

North zone heating branch

Management service area: south of Xincheng Road, west of Huayuan Road and north of Jinshui Road Longhai Railway.

Customer service center location: 800 meters north of the intersection of Shakou Road and Dongfeng Road.

Bus lines: No.70 and No.97.

Warm hotline: 566 1 1388

West zone heating branch

Management service area: west of Beijing-Guangzhou Railway, north of Huaihe Road, south of Longhai Railway, east of West Fourth Ring Road and along the line.

Customer Service Center: 200 meters west of the intersection of Longhai Road and songshan road.

Bus lines: 1, 63, 82, 2 16, B502, B5, S 123.

Warm hotline: 67788000

Tips:

1, west district heating branch toll hall

Address: 200m west of the intersection of Longhai Road and songshan road, Zhengzhou.

Service content: user information change, user data review, heating fee payment, self-service invoice printing, signing heating agreement and checking with heating area.

Tel: 68660230

2. Customer Service Hall of West District Heating Branch

Address: Northeast corner of the Fifth Nuclear Hospital, No.96 Zhongyuan Middle Road.

Service content: heating consultation, thermal fault repair.

Customer service telephone number: 67788000

3. Office location of West District Heating Branch

Address: Floor 3, Block A, Huafu Community, Kunlun, 200 meters north of the northwest corner of the intersection of Longhai Road and Huashan Road.

Service content: users can visit and receive, and they can also accept the payment of users' heating fees (only for the whole people).

South zone heating branch

Management service area: south and along Huaihe Road, east of West Third Ring Road, west of Beijing-Guangzhou Railway and north of Ring Expressway.

Customer Service Center Location: East of South Gate of Xiduojia Community Phase II, No.4 Ankang Road

Bus lines: 2 17, 63, 82.

Warm hotline: 68997003

Zaozhuang heating branch

Management service area: east of Huayuan Road, north of Jinshui Road, west of Zhongzhou Avenue, south of Lianhuo Expressway, and the eastern sub-CBD area.

Customer service center location: 50 meters north of the intersection of Dongming Road and Kelin Road.

Bus lines: 186, 192, 257, 295, B2, S 107.

Warm hotline: 657 15206

Economic development zone heating branch

Management service area: 15th Street, Economic Development Zone, east of Beijing-Guangzhou Railway, south of 3rd Ring Road, south of Longhai Railway.

Location of Customer Service Center: 500 meters north of the intersection of 15 Street and South Third Ring Road.

Bus lines:189,576,727.

Warm hotline: 66928277

Airport district heating branch

Management service area: east of Huaxia Avenue, west of South-to-North Water Transfer Project, south of Escort Road and north of Yingbin Avenue.

Customer service center location: in the courtyard of Luxi Sub-branch, 50 meters north of the intersection of Huaxia Avenue and Lianhang Road.

Bus route: 600.

Warm hotline: 85908635

Precautions 1. Why can't you put water in the heater?

A: Unauthorized discharge of water destroys the stable hydraulic working condition, and the system empties, resulting in air resistance when air enters the system, which leads to the phenomenon that some or even most residents' radiators are not hot. Privately discharging water will also lead to an excessive supply of cold water in the heating station, which will affect the heating temperature. In addition, if the heating water is treated with chemicals and used as domestic hot water, it will have a certain impact on the human body.

2. Will the radiator blacken the wall?

A: If you use the radiator for a long time at home, you will find that the original white wall has turned black, as if it had been smoked. This is because the hot air drives the dust around the radiator and finally adheres to the wall, instead of the radiator being blackened. Users only need to scrub the radiator frequently and keep the room clean, which can avoid this situation well.

3. Can the radiator at home be fitted with a radiator cover?

A: Adding a radiator cover to the radiator will increase the heat consumption, because the heat can't be dissipated after the radiator is covered, which will affect the room temperature. At the same time, the radiator is easy to accumulate dust and breed germs, which is not easy to clean, and it is not easy to find problems, so it is difficult to maintain.

4. What's the matter with the radiator air blockage?

Answer: If the heater is cold by hand, it may be that the drain valve of the heater is out of order, resulting in a large amount of air accumulated in the heater, which makes the heater not hot. You can contact a professional to solve it, or you can gently loosen the screw above the heater and feel a little gas coming out. At this time, pay attention to turn the screw slowly until water is sprayed out, and then tighten the screw. Before that, you can prepare a bottle or bowl to receive water.

5. How to deal with radiator leakage?

A: If there is water leakage, first of all, remove valuables nearby to avoid losses caused by flooding. If the water flow is not large, you can block it with towels, rags and other objects, leaving a section to guide the water into the basin or bucket, and then ask professionals to repair it. If the water leakage is serious, it should be reported to the heating company for maintenance immediately, and it must not be handled by itself. Once it is not handled properly, the connector disconnection will bring greater losses.

6. If the whole building is not hot after heating, what are the main reasons?

Answer: First, check whether the main valve is open. In general, the main valve is open, but some users may close the valve by mistake, resulting in no heating. Another reason may be that the heating riser is blocked by air, resulting in the heating is not hot. If this happens, please contact the heating company in time to exhaust the air on the top floor to ensure the normal operation of the thermal cycle.

7. How to keep warm is comfortable?

Answer: We often mop the floor, put a basin indoors, wet towels or sprinkle water on the floor to increase indoor humidity. We can also use a humidifier or raise some flowers indoors to adjust the indoor humidity.

Regarding the refund of fees, Article 26 of the Administrative Measures for Urban Heating in Zhengzhou: If the indoor temperature of heat users fails to reach the specified standard or agreed temperature due to the reasons of the heating unit, the heating unit shall take timely measures to ensure that the heating temperature reaches the specified standard or agreed temperature.

In case of any of the circumstances specified in the preceding paragraph, the heating unit shall, within 2 months after the end of the last heating period, go through the refund formalities according to the actual number of days when both parties confirm that it has not reached the specified standard or agreed temperature.

The customer service center of thermoelectric group provides 24-hour consultation and maintenance services throughout the year. If users have any questions, they can call 68890222 to ensure that their demands can be implemented in a timely and efficient manner.

Special reminder

Zhengzhou heat power group

Arrangement of heating publicity service activities of "entering the community and entering every household"

(165438+1October 3rd-165438+1October 8th)