What is the service concept of China Bank?

1, the promulgation of every industry self-discipline convention and norm, and the achievement of every business knowledge are the fulfillment of the expectations of the banking industry to the public; Creating a model unit for selecting "Thousand Excellent" civilized and standardized services is the engine for comprehensively promoting civilized and standardized services from point to area; The promotion of the concept of "public education service" in the whole industry is the embodiment of the responsibility of respecting consumers and improving the public's ability to identify and prevent financial risks; The excellent service of "zero failure, Zero Errors, Zero Complaints" in the World Expo and the Asian Games is a satisfactory answer to the public after the practice test of banking services.

2. Achievements under the guidance of new ideas:

A. The banking industry thinks what customers think and is anxious about what customers are anxious about. Starting with perfecting the system, improving service channels, optimizing service processes and innovating service means, we are committed to developing civilized and standardized services and building "the most trustworthy and friendly bank", which has brought the service level and quality of the banking industry to a new level. The reporter is delighted to see that as the service industry at the core of modern economy, the banking industry has taken the initiative to undertake the sacred duty of serving economic and social development and serving the public.

B, 20 10 Facing the complicated and changeable economic and financial situation, China banking firmly grasps the main line of serving the real economy, improves the credit policy, grasps the investment and quantity of credit, actively supports national key projects, infrastructure construction and people's livelihood projects, vigorously supports the development of small and medium-sized enterprises and agriculture, rural areas and farmers, and fully meets the financing needs of social residents for the construction of affordable housing. Innovate low-carbon finance, develop green credit and advocate "Equatorial Bank". In order to fight against natural disasters, we will set up tent banks, open "green channels", raise donations for disaster relief, devote ourselves to public welfare undertakings and practice social responsibilities. While satisfying the diversified service needs of the general public, banks also pay special attention to every individual financial consumer and provide them with humanized and personalized financial services. It seems trivial and tedious, but it is close to the lives of the people and has won the recognition and trust of the people.