The deputy director of the takeaway platform responded to the knight: a single punishment has been gradually cancelled.

Start "Plan Together" to enhance the experience and gain.

On April 29th, the official of the US Mission responded that it had launched the "Same Boat Plan" to help the Cavaliers in the directions of job security, experience improvement, career development and caring for life. At the same time, Meituan also admitted that these are not enough, and they will continue to work hard to improve the rider experience and help more knights have a sense of gain and happiness.

Meituan said that since the Spring Festival this year, in order to listen to the feedback and suggestions of the knights and improve the rider's experience and ecology, 22 symposiums have been held to listen to the voice of the knights, among which 19 suggestions put forward by the knights have entered the improvement process.

For example, some knights feedback that some orders need to cross viaducts and rivers, which will lead to problems such as longer actual meal taking distance, more difficult delivery and insufficient delivery time. In this regard, the technical team of Meituan collected the information of natural barriers such as viaducts and rivers in major cities in China, and connected them in route planning to provide more realistic delivery time prediction, thus improving the rider's delivery experience.

"Knight experience and ecological construction are the top priorities of our current work. Since the Spring Festival this year, 120 knights have become "product experience officers" in China. "The relevant person in charge of Meituan said:" In the latest rider App upgrade, many suggestions of the experience officer have been incorporated into the improvement process. "

On may 1 this year, the "same boat plan" will also launch the "stationmaster training plan" for the knight's career development, and the "kangaroo baby public welfare plan" will also add two rights and interests to the knight: "green channel for complaint review" and "baby company day".

Specifically, Meituan Takeaway will open a quick response green channel for the complaints of the "Kangaroo Baby" family knight, and quickly review the overtime and bad review orders caused by the knight's child care, so that the knight will be exempted from punishment for special reasons; On the other hand, the Meituan take-out will provide flexible shifts according to the actual situation of the riders, and at the same time, an extra day of "Baby Companionship Day" will be provided for the parents of kangaroo babies in addition to the fixed rest time every month, without affecting the issuance of the rider's Man Qin Prize.

"Of course, we know that this is not enough. We will continue to work hard to improve the rider experience and help more riders gain greater sense of gain and happiness. " The relevant person in charge of the US Mission said.

Hungry? Response:

The punishment for knights was gradually abolished one by one.

According to Wang Lin, deputy director of the Labor Relations Department of Beijing Human Resources and Social Security Bureau, he officially responded on April 29 that he was sincerely listening to the experience of Knight Group and constantly improving it. Hungry? This year, we will continue to increase investment and expand the scope and intensity of protection of Knight Group.

"We have increased the compensation amount of blue rider Caring Fund, which can share the scenes that cannot be covered by general insurance, such as sudden family difficulties, children's education aid, and unexpected pensions. In addition, the distribution of care materials for special circumstances such as extreme weather will be increased. " Hungry? The person in charge said.

According to reports, near Labor Day, if you are hungry, you are distributing holiday packages to eligible knights, and seasonal care materials such as summer and winter will be more abundant in the future. When abnormal weather such as dust and typhoon comes, the protective materials that will be hungry in the future will cover more riders.

Hungry? The ecological service model for knights is constantly being optimized. Up to now, the punishment for knights has been gradually abolished, and it has been changed to a rate assessment within a certain period of time to guide knights to pay attention to safety and not to pursue timeliness excessively.

Hungry? The so-called single penalty means that in the past, riders might be punished if there was a problem with a single ticket. At present, they have basically changed to evaluate according to the results within a certain range (such as monthly), which is relatively more reasonable and scientific.

In addition, if you are hungry, you can work overtime flexibly for abnormal delivery scenarios, such as elevator congestion and inability to contact customers. The Knight Complaint Fast Track will provide 7*24-hour service to help knights solve problems faster and handle all kinds of abnormal disputes.

This year, if you are hungry, 70 offline symposiums will be held to listen to the voices of knights all over the country, find the pain points of knights, and constantly optimize and improve service capabilities.

Expert opinion:

The platform can appropriately increase the penalty standard for a moderate decrease in revenue per order.

Let riders enter social security and improve the level of labor protection.

"I understand that the relevant departments are seeking opinions from relevant parties on issues related to online delivery staff, and comprehensively considering how to better safeguard the rights and interests of online delivery staff while promoting the development of platform economy." Yang Yansui said.

"The platform economy where online takeaways are located is a typical labor-intensive industry. Previously, some measures to make takeaway knights officially employee overseas were not successful. " Yang Yansui said: "At present, the' home economy' and' network society' have basically taken shape. China should consider the interests of both sides, and relevant departments should take the lead. For example, the social security rate of ordinary employees is about 1/3, and the online delivery staff will incorporate the pilot into the social security system to get better labor protection. "

Wang Lin, deputy director of the Labor Relations Department of Beijing Human Resources and Social Security Bureau, found that 60% of the income will be deducted if the meal is delivered late. In this regard, Yang Yansui also said that the platform should be more humanized in the future. While appropriately increasing the income of each knight, we should also consider whether the punishment standard can be appropriately lowered.

The governance of government and enterprises can realize the reasonable distribution of income.

Judging from the data released by Meituan and Hungry, the number of its knights has reached one million. If the income is really small, it is obvious that millions of people will not flood into this industry.

At present, a famous yellow and blue knight runs around the road every day. They have been integrated into the life of urban residents, and they are also performing inspirational stories of ordinary people.

In fact, on April 27th, the All-China Federation of Trade Unions awarded Hungry Blue Rider Song Zengguang the "National May 1st Labor Medal", and he became the first takeaway rider to receive this honor. This also shows that the new format is being affirmed by the state.

No platform is perfect as soon as it lands. The take-away platform has indeed brought more employment and income-increasing opportunities to the knights, making people realize that paying can pay off.

The development of new formats needs a certain process, but there are still many links to be accelerated and improved in terms of labor rights, labor security, social security or commercial insurance for the take-away industry with irregular employment.

Recently, it was reported that actor Zheng Shuang was suspected of signing a "Yin-Yang contract", splitting income to get "sky-high salary" and tax evasion. Shanghai Taxation Bureau and Beijing Radio, Film and Television Bureau have started relevant investigations.

Pouting and glaring, it is said that Zheng Shuang's daily salary when filming has exceeded one million yuan. For the takeaway courier partners who get up early and get greedy, they still run one marathon after another on the road every day for a monthly salary of over 10,000 yuan.

For relevant departments and responsible enterprises, how to achieve more reasonable income distribution, narrow the income distribution gap between urban and rural areas, regions and industries, and gradually reverse the trend of widening income distribution gap in some industries is still a "super problem" to be solved urgently.

(Source: Beijing Daily Client)