In addition to the public property scope, what special property services does Kunming office building have?

1) Provide a safe, comfortable and fast working environment for businesses and customers,

(2) Ensure the normal functioning of the office building

(3) ) to maintain and increase the value of the property

(4) Should comply with the requirements of the "National Property Management Demonstration Building Standards and Scoring Rules"

The content of office building property management

(l) The property management company signs a property service contract with the owner or building owners committee, clarifies the relationship between responsibilities, rights and interests, and formulates an owner's agreement or user agreement.

(2) Formulate a property management plan and draft office building management systems, service quality standards, property service charging standards, assessment standards for each job position, reward and punishment measures, etc.

(3) Based on the intention of the owner or investor to invest in this type of property, whether it is owner-occupied or rented out or partly owned and partly rented out, whether one customer or multiple customers occupy an office building, whether it is for single use or multiple uses. According to specific circumstances such as usage, a building owners committee will be established.

(4) According to the different standards of the office building and the use of each part, prepare a property management and maintenance convention, calculate the management share of each part of the building, so that users of each unit can fairly bear the management fees and special management items Expenditure of maintenance funds.

(5) Based on the characteristics of the office building and the surrounding environment, the property management company formulates plans and specific implementation plans to create a national or provincial, municipal, or autonomous region property management demonstration building and implements them in all departments.

(6) In accordance with relevant regulations, do a good job in the takeover and acceptance of office buildings.

(2) Rental and sales marketing services

In order to ensure higher rental sales and higher profits for office buildings, property management companies must provide marketing and consumer services. Office building marketing and consumer services Market research and marketing plan formulation, overall image design, publicity and promotion, guiding buying and renting customers to inspect properties, contacting, negotiating, and signing contracts with customers, helping customers communicate with owners, etc. all belong to the scope of marketing and consumer promotion services for office buildings.

(3) Business services in office buildings

Office buildings generally have business centers, which are business service organizations established by property management companies to facilitate customers and meet customer needs.

1. Hardware configuration

The business center of the office building should be equipped with certain modern office equipment. The equipment of the business center can be gradually added according to the increase of service items. Normal use and maintenance are prerequisites for service guarantee.

2. Service requirements

Customers’ evaluation of the service quality of the business center is based on the accuracy, thoughtfulness and speed of the service. When providing services, business center staff should clearly understand the service items, service time and service requirements required by customers, explain the charging standards to customers, and complete service items accurately and quickly.

The service items of the office building business center should be set according to the needs of customers, mainly including the following service contents

(1) Processing and printing services of various documents.

(2) Long-distance calls, fax, telecommunications, and Internet services.

(3) Mail, parcel, express delivery and other postal services.

(4) Business consulting and business information inquiry services.

(5) Business talks and conference arrangement services.

(6) Rental services for computers, televisions, videos, slides and other equipment.

(7) Temporary office rental service.

(8) Translation services.

(9) Newspaper and magazine subscription services.

(10) Printing services for documents, business cards, etc.

(11) Keep and forward faxes, letters, etc. while the customer is away.

(12) Secretary training services.

(4) Front-desk service of office buildings

In today’s office market where there are so many ideas, whoever can provide customers with better services will be able to have better services. Whoever has more customers will be able to remain invincible in the competition in the office market.

The main front desk services of the office building include:

(1) Key distribution service.

(2) Inquiry, guidance service and message service.

(3) Item storage service.

(4) Letters, newspapers and periodicals receiving, sorting and delivery services.

(5) Luggage handling and delivery services.

(6) Taxi reservation service.

(7) Provide travel activity arrangement services.

(8) Air ticket ordering and confirmation services.

(9) Hotel reservation services across the country and around the world.

(10) Ordering catering and cultural and sports program ticketing services.

(11) Arrangement and organization services for cultural and entertainment activities.

(12) Foreign currency exchange.

(13) Flower purchasing and delivery services.

(14) Laundry and clothes delivery services.

(15) Purchasing cleaning items service.

(16) Various other entrusted agency services.

(5) Maintenance and management of housing buildings and ancillary equipment and facilities

The maintenance and maintenance of office buildings is basically the same as that of other types of properties such as residential buildings and commercial buildings. It is required that buildings There are obvious guide signs for the building number and floor, and there are no unauthorized constructions that violate the planning. The appearance of the building is intact and clean. The integrity rate of the building and the timely and qualified rate of maintenance are guaranteed. A return visit system and return visit records are established.

The property management company should also supervise the secondary decoration of the office building by the owners and users, and inform the owners and users of the prohibited behaviors and precautions during house decoration to ensure that the building structure and ancillary facilities, The equipment is not damaged.

2 Equipment and facilities use management and maintenance

Office buildings have advanced equipment and high intelligence, which require high maintenance and use management. Therefore, equipment and facilities use management and maintenance Maintenance is a key component of office building property management. The "National Standards and Scoring Rules for Excellent Buildings in Urban Property Management" have requirements for building equipment management that are far more extensive and higher than the management standards recommended for general residential areas. In order to ensure that the equipment can operate well and normally and extend the service life of the equipment, a strict equipment maintenance and repair system should be formulated, and efforts should be made to perform daily maintenance and inspection of the equipment. You cannot wait for repairs. In addition, equipment managers should implement a 24-hour duty system to deal with sudden operating failures in the shortest possible time.

(6) Environmental cleaning and landscaping services

1. Cleaning service

Standardized cleaning and cleaning should be carried out after the bid is completed, and complete cleaning rules should be formulated to clarify the areas that need to be cleaned, the number and time of cleaning required, and a dedicated person to be responsible for inspection and supervision. It is equipped with cleaning equipment such as garbage bins, peel bins, and garbage transfer stations. Cleaning and sanitation services for office buildings include cleaning of public areas, corridors and passages of office buildings, regular cleaning of exterior walls, cleaning of air-conditioning rooms, substation rooms and floor power distribution rooms, cleaning and maintenance of elevators, cleaning of fire protection equipment, water supply, Cleaning of drainage, pump room systems and equipment, cleaning of public lighting equipment, cleaning of public toilets, cleaning of garbage rooms, cleaning of peripheral areas of office buildings, parking lot cleaning services, office cleaning services, cleaning Carpet services, various stone floor waxing and polishing services, car, motorcycle, bicycle cleaning and other cleaning and hygiene services.

2. Greening and beautification services

Greening and beautification management inside and outside the office building are also part of the daily work of office building property management. Greening and beautification management is not only a daily task throughout the year, but also has periodic characteristics. According to different varieties, different habits, different seasons, and different growth periods of greening, different maintenance priorities must be determined in a timely manner and different implementation measures must be arranged to ensure There is no destruction, trampling or arbitrary occupation of green space.

(7) Safety management services

1. Security services

(1) Formulate a comprehensive security work plan, establish an effective security system, and eliminate all hazards Or external factors that affect the life, property, and physical and mental health of owners and users.

(2) According to the building layout and total area, number of buildings, number of entrances and exits, number of public facilities, number of owners and customers, the location and number of fixed security posts and patrol posts should be allocated.

(3) Determine the positions and routes of security patrols, and combine regular patrols at fixed points and lines with surprise inspections, paying special attention to entrances and exits, hidden places, warehouses, parking lots (warehouses), etc.

(4) Establish a 24-hour fixed duty, guard and patrol system, and do a good job in shift handover.

(5) Improve the CCTV monitoring system, install CCTV monitors at main entrances, elevators, valuables storage areas and accident-prone areas or key locations, and take timely measures if abnormalities are found.

2． Fire management

(1) Establish a complete fire management organization. Establish a three-level fire prevention organization including general manager, department manager, and team leader, and establish corresponding fire prevention personnel. Establish a full-time firefighting team mainly composed of security department personnel and a voluntary firefighting team composed of staff from other departments of the property management company, owners, and customers.

(2) According to the provisions of the "Fire Protection Regulations of the People's Republic of China", formulate a fire prevention system, clarify the responsibilities of the person responsible for fire prevention, formulate fire prevention work measures, and prevent the occurrence of fire accidents institutionally. Distribute the fire prevention responsibilities to each owner and customer unit, and each owner and customer shall bear the fire prevention responsibility within the property scope.

(3) Carry out fire protection publicity. Publicity takes the form of firefighting rotation training. Use slogans or signs for publicity and distribute fire protection instructions (fire prevention manual). The contents promoted include the principles of fire protection work, fire protection regulations and fire protection instructions. Fire drills are organized regularly. Mobilize everyone to eliminate signs of fire and hidden dangers in a timely manner.

(4) Equip necessary fire-fighting equipment and facilities and establish fire-fighting management files.

(5) Regularly organize and arrange fire inspections, issue fire protection rectification notices based on discovered fire hazards, and make rectifications within a time limit.

(6) Develop fire-fighting plans and key location protection plans, and clarify fire emergency evacuation procedures. Make preparations for evacuation, giving priority to evacuation of personnel first, followed by moving dangerous goods and rescuing valuable property.

3. Vehicle entry and exit and parking services

Mainly do a good job in the management of all aspects of the parking lot (warehouse), strengthen the guidance service for vehicle entry and parking, and timely divert the passing vehicles. Keep vehicles entering and exiting the office building in an orderly manner to ensure the safety of vehicles and pedestrians.

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Provincial-level office building (district) property management service content and charging reference standards

Serial number items and service content Service standard charging standards

(yuan/month/square meter) Remarks

1. Housing and maintenance management 1. Ensure the office building (area) The property is in good condition and in normal use.

2. Complete all zero repair tasks in a timely manner, with a zero repair pass rate of 100. General maintenance tasks should not exceed 24 hours, and establish a return visit record. 0.30-0.60 Yuan The construction area includes office buildings and ancillary buildings, the same below.

In order to keep the office building (area) in good condition, the property management unit should complete relevant maintenance tasks in a timely manner and do a good job in building maintenance and management.

2. Operation and maintenance of water supply and drainage equipment 1. Establish a normal water supply management system to ensure that water quality meets national standards, prevent run-off, leakage, dripping and leakage, and perform daily cleaning and regular cleaning of water supply system pipelines and equipment. disinfect.

2. Clean, maintain and remove dirt from drainage pipes regularly to ensure smooth indoor and outdoor drainage systems.

3. Discover and resolve faults in a timely manner, with a zero-maintenance pass rate of 100%, troubleshooting within no time, and good water conservation.

0.30-0.50 yuan

For the equipment and facilities of the indoor and outdoor water supply and drainage systems of the office building (area), such as water pumps, water tanks, air pressure water supply devices, water treatment equipment, fire hydrants, pipes, fittings, valves, water Daily maintenance and repairs shall be carried out for the normal operation and use of mouths, sanitary ware, drainage pipes, ventilation pipes, dredging and water sealing equipment, outdoor drainage pipes and their ancillary structures.

Three power supply equipment management and maintenance 0.40-0.80 yuan

Daily inspection of the normal operation and use of high and low voltage electrical equipment, wires and cables, electrical lighting devices and other equipment in the office building (district) power supply system management and maintenance. 1. Conduct regular inspections, maintenance and key inspections of electrical equipment and instruments within the power supply range, and establish equipment files, accounts and maintenance records to ensure safe, reasonable and economical use of electricity.

2. Establish a strict power distribution operation system, electrical maintenance system and distribution room management system. Power supply and maintenance personnel must hold certificates to work.

3. Establish a 24-hour operation and maintenance duty system to eliminate faults in a timely manner and achieve a zero maintenance pass rate of 100%.

4. Strengthen daily maintenance and repair. The lighting, indicator light circuits and switches used in public buildings must be in good condition to ensure the safety of electricity use.

5. Manage and maintain lightning protection facilities and office building (area) lighting and other facilities.

IV Elevator operation and maintenance 1. Establish elevator operation management, equipment management, and safety management systems. Elevators operate according to specified times, safety facilities and ancillary facilities are in good condition, and cars and shafts are kept clean.

2. Strictly implement the relevant national elevator management regulations and safety regulations, have complete elevator licenses, annual inspection certificates, and maintenance contracts, and conduct regular maintenance.

3. If there is a fault in the elevator, the maintenance personnel should arrive at the scene within 20 minutes after receiving the repair report and eliminate the fault in time. Below 8 floors (including 8 floors)

800 yuan/month/elevator

Add 10-20 yuan for each floor above 8 floors

Elevator operation management and construction Daily operation management and maintenance of machine room equipment, hoistway system and car equipment.

V. Air-conditioning system operation and maintenance 1. Establish an air-conditioning operation management system and safe operating procedures to ensure the safe operation and normal use of the air-conditioning system. There will be no excessive noise or serious water leakage during operation.

2. Regularly inspect and maintain air-conditioning equipment to ensure that air-conditioning equipment and facilities are in good condition.

3. After an operating failure occurs in the air-conditioning system, maintenance personnel should arrive at the site for repairs in time and keep records. The pass rate for zero repairs is 100. 0.30-0.50 yuan For maintenance of other types of air-conditioning equipment, the service content, quality and charging standards will be determined through consultation based on the conditions of the unit.

The operation and management of centralized air conditioning systems and the daily operation of chillers, water pumps, fan coils, heat exchangers, pipeline systems, various valves, gas extraction devices, various air outlets, automatic control systems and other equipment Maintenance and repair.

VI. Fire protection system maintenance 1. Strictly implement fire protection regulations, establish a fire safety management system, do a good job in fire protection management, and ensure that the entire system is in good condition.

2. Regularly inspect and maintain fire-fighting equipment, ensure that the quality of maintenance meets fire-fighting requirements and ensure system availability and integrity.

3. Fire-fighting equipment should be inspected regularly once a month. The number of inspections will be increased on major holidays. If there is a malfunction, maintenance personnel should arrive promptly.

4. Regularly organize training and exercises for volunteer firefighters.

5. Ensure that the entire fire protection system passes the annual fire inspection of the fire department and obtains the annual inspection certificate. 0.10-0.30 yuan

Carry out daily management and maintenance of automatic fire alarm systems, automatic sprinkler systems, indoor fire hydrants, smoke exhaust and prevention systems, safety evacuation and emergency systems, fire door systems, carbon dioxide and other fire extinguishing systems. repair.

Seven Environmental Sanitation Management 1. Establish and implement an environmental sanitation management system and have complete sanitation facilities.

2. Implement standardized cleaning and cleaning, and assign dedicated personnel to inspect and supervise stairs, handrails, lobbies, corridors, elevator rooms, pantries, basements, rooftops, interior and exterior walls, parking lots (warehouses), roads, etc., all The public area should be kept clean, no debris should be piled up, no waste or stains, and the bathroom should be clean and odor-free.

Carry out regular preventive sanitation and disinfection of public spaces and surrounding environments in office buildings (districts). Garbage is bagged and removed in a timely manner to ensure that the office building (district) and sanitary area are clean and tidy. 0.40-0.60 yuan

All public places such as stairs, halls, corridors, rooftops, elevator rooms, toilets, pantries, public activity venues, building exterior walls, etc. in the office building (area) Daily cleaning and maintenance, garbage and other waste removal and septic tank cleaning, etc.

Eight "Four Pests" management and sanitation and disinfection 1. Take comprehensive measures to eliminate rats. The density of rats measured by the powder stain method should not exceed 5, and the mouse trap method should not exceed 1. Rooms with positive signs of rats should not exceed 5. More than 2.

2. Strictly control indoor fly breeding areas. Offices, halls, corridors, restaurants, kitchens, garages and indoor public areas should be basically free of flies.

3. Take comprehensive measures to kill cockroaches. The cockroach infestation rate in a room shall not exceed 5, and the number of adults in a room with cockroaches shall not exceed 5; the number of rooms with unhatched cockroach egg pods shall not exceed 2, and the number of adult cockroaches in a room with unhatched egg pods shall not exceed 2. The average must not exceed 2.

4. Strictly control mosquito breeding indoors and outdoors, and gradually ensure that the number of mosquitoes in a room with mosquitoes should not exceed 3.

5. In chemical prevention and control, pay attention to scientific and rational use of drugs, and do not use drugs banned by the state. 0.10-0.40 yuan/time/square meter The "four pests" removal and sanitation and disinfection work can be determined according to the specific conditions of the unit with the epidemic prevention and relevant departments to determine the service content, requirements and charging standards. Disinfection is calculated based on the actual area, and drug fees are charged separately.

The elimination of rats, mosquitoes, flies and cockroaches meets the standards set by the National Patriotic Association. Carry out sanitation and disinfection scientifically and effectively.

Nine Greening Management 1. Reasonable plant configuration, sufficient green space, and no bare land.

2. Flowers, plants and trees grow normally, are pruned in a timely manner, and there are no dead branches, diseases or insect pests.

3. Green space management and maintenance measures should be implemented without damage, trampling or random occupation. 0.20-0.40 yuan. Beautification services such as flower display and maintenance and holiday decoration in office buildings (districts). The service content and charging standards shall be determined by both parties through negotiation according to the requirements of the agency.

Daily maintenance and management of trees, flowers, green spaces and green spaces in the designated area "in front of the door" of the office building (area).

Ten Communication, Security, and Order Management 1. Establish management systems for office building (district) communication, security, vehicles, roads, and public order and implement them conscientiously to ensure a normal working environment and office building (area) safe.

2. Strictly verify and register, prevent idle personnel from entering the office building (area), and keep the environment in good order.

3. Maintain and ensure the normal operation of anti-theft, fire prevention and other alarm monitoring equipment, monitor the safety status of the office area 24 hours a day, do a good job in safety precautions and daily inspections, and promptly discover and handle various accidents hidden dangers and handle emergencies quickly and effectively.

4. The roads are smooth and all kinds of vehicles are parked in an orderly manner. 0.40-0.70 yuan

Notification, document inspection, registration, etc. of visitors to the office building (district); operation and management of anti-theft alarm monitoring equipment. Door guards, guards and patrols, public order maintenance, public security and other emergency handling and other road traffic management, motor vehicle and non-motor vehicle parking management, etc.

Eleven Conference Services 1. Establish a conference room management system, formulate conference service procedures and implement them conscientiously.

2. Provide sound services in the conference room, ensure the supply of boiling water and refill it regularly, and keep the room clean and tidy. 1 yuan/half day/square meter. For VIP reception rooms, multi-functional halls, auditoriums and other places, the service content, quality and charging standards shall be determined through consultation based on the circumstances of the unit.

Providing conference sound protection, boiling water supply, cleaning and other services.

Twelve agency services 1. In accordance with the requirements entrusted by the agency, ensure the timely and accurate collection of newspaper subscriptions and the distribution of newspapers, emails, and remittances, and complete various collection and payment tasks on time.

2. Charges and payments are made in accordance with relevant regulations and standards, with accurate counting and complete charging vouchers. Total amount 1

Entrusted by the agency to handle newspaper subscriptions and mail delivery, collect and pay rent, telephone, water, electricity, gas and other public payment services.

Thirteen other projects

Management, maintenance, repair and special service projects of office building (district) alarm monitoring equipment, building automation equipment, communication equipment, satellite receiving equipment, network equipment, etc. , each department shall follow the spirit of the "Guiding Opinions on Charges for Property Management Services of Office Buildings (Districts) of Provincial Government Offices in Jiangsu Province", refer to relevant national, provincial and municipal regulations, and determine the service content, quality and charging standards through mutual consultation based on the circumstances of the unit.

The 14th social property management enterprise will be used for management

The social property management enterprise will be hired through bidding to contract the office building (district) property management service department of the agency. The two parties will determine the property according to market adjustments. Manage service content, quality and price.