What is vivo's after-sales three guarantees?

The three guarantees policy of vivo mobile phone host can refer to the following contents:

Seven-day refund

Within 7 days from the date of sale, the mobile phone host has a performance failure that is not artificially damaged. You can choose to return, exchange or repair it.

Thirty-day replacement

Within 30 days from the date of sale, the mobile phone host has a performance failure that is not artificially damaged. You can choose to exchange or repair it.

Free maintenance for one year.

Within one year from the date of sale, if there is a performance failure caused by non-human damage, you can go to vivo after-sales service center and enjoy free warranty service.

Note: Only products of the same model can be replaced. The official shopping mall of Vivo supports the 30-day unreasonable return service.

The after-sales service policy of vivo mobile phone accessories can refer to the following contents:

If there is a performance failure of mobile phone accessories that is not artificially damaged:

1, the replacement period of external wired headphones is three months (note: xe 800(I) is one-month replacement and one-year warranty).

2. The battery replacement cycle is half a year.

3. The replacement cycle of charger and data cable is one year.

Reminder: the official mall purchases the machine, and the date of three guarantees is counted from the date of receiving the mobile phone.