What are the illegal operations that should be avoided when refueling?

Refueling Operation Specifications

1. Stand and greet. The refueling attendant should stand on the side of the refueling island near the entrance, facing the direction of vehicle entry to greet vehicles entering the station. If there is a queue, you should proactively greet the queue driver to gain customers' understanding.

2. Guide the vehicle. When the vehicle drives to the station, the refueler should quickly determine the location of the vehicle's fuel tank and the type of refueling products, put the five fingers together, raise the arm to guide the vehicle to the required refueling position, and arrive in front of the vehicle within 5 seconds to achieve " The car arrives and the person arrives.

3. Greet the customer politely: Hello, welcome! If you are a familiar customer, you can call him directly (for example: Boss Lin, Zhang Mr., Master Wang, etc.).

4. Ask politely. The refueler should politely remind the driver to turn off the engine and fireworks, and confirm the oil type and quantity required by the customer:

What oil should I add? Then ask: Do you want to top it up? "After receiving confirmation, say loudly: OK,

** oil, fill it up (or ** liters or ** yuan), please wait!

5. Open the fuel tank The refueler should take the initiative to open the fuel tank for the driver and hang the fuel tank cock on the outer cover of the fuel tank. If the driver opens it by himself, the refueler should express his gratitude. 6. Preset the amount according to the customer's needs. The quantity or amount of refueling is preset on the refueling machine and should be confirmed after presetting. If the customer requires filling the tank, there is no need to preset the quantity and quantity of refueling.

7. Pick up the fuel. Make sure the oil is correct before picking up the gun. After picking up the gun, remind the customer: Look, the refueling machine has been reset to zero." The correct refueling posture is: holding the refueling gun with one hand, holding the oil gun hose with the other hand, and standing or squatting according to the position of the fuel tank. During the refueling process, pay close attention to the fuel tank opening to prevent oil from overflowing.

8. Retract the gun and reset. After refueling is completed, the customer should be asked to confirm the refueling amount again. When closing the gun, pay attention to dripping the remaining oil from the oil gun, with the muzzle pointing upward, gently put it back to its original position, and coil the oil gun hose. After closing the gun, you should actively tighten the fuel tank cap, lock and close the fuel tank outer cap.

9. Clean the vehicle. Ask the customer if he or she needs to clean the car, and the process can be done only after the customer agrees. Cleaning the car is usually done at the same time as refueling, or it can be done after refueling. The parts to be wiped are generally windshields and rearview mirrors. The car wiping equipment is clean and the car wiping action is quick.

10. Prompt for payment (or pay on behalf of the customer). You should take the initiative to take customers to the business hall to pay. And reported and sang "** machine, ** yuan". If a customer asks a gas attendant to pay on his behalf, the gas clerk should politely ask for change when collecting money, and identify whether it is a counterfeit note. If he cannot tell the difference, he should politely ask the customer to pay at the business hall.