Summary of telecom safety production month

Monthly Summary of Telecommunication Safety Production

Summary is a written material for reviewing, inspecting and evaluating the study or work at a certain stage afterwards, which can make clear the direction of the next work, avoid detours and mistakes, and improve work efficiency. Let's write a summary together seriously. So what's the format of the summary? The following is a summary of the telecom safety production month that I helped you organize. Welcome to read and collect.

Summary of Telecommunication Safety Production Month 1

Over the past year, with the care, help and strong support of the leaders of the center, our team has carried out all kinds of work in a down-to-earth and effective manner with the aim of improving the service of "installation, removal and repair" and successfully completed all kinds of maintenance assessment indicators issued by superiors. From January to December, the team * * counted 18,152 telephone barriers and 13,419 broadband barriers, and the timely repair rate was 1%. The 3-hour repair rate of brand broadband failures reached 9%, far higher than the provincial company standard (7%), and the incidence of obstacles was controlled at zero. Below 75%; * * * 6,612 telephones and 7,175 broadband telephones were installed, and the performance rate of loading and unloading machines was over 1%, and the customer satisfaction rate was over 95%. Looking back, we mainly focus on the following aspects:

1. Establish and improve the internal management system and promote the standardization of all work.

in order to standardize the management of the team and promote the work of the whole team on the track of institutionalization and standardization. Our team has successively established and improved a series of systems and methods, such as "Assessment Method for Installation and Repair of Team xxx", "Management Method for Labor Attendance of Team xxx", "Detailed Rules for KPI Assessment of Team xxx Employees" and "Management Method for Staff Training of Team xxx". In the implementation of the system, everyone should be equal, rewards and punishments should be clear, and specialization should never be pursued. Through institutionalized management, employees' enthusiasm for work has been improved, their sense of responsibility has been enhanced, and all work has been further improved.

second, do a good job in training and improve the quality of the team in an all-round way.

the quality of the staff will directly affect the efficiency and service level of the maintenance work. Therefore, our team pays special attention to the improvement of the quality of the staff from the following aspects.

(1) do a good job in internal training. In order to improve employees' business skills in an all-round way, our team takes strengthening employees' education and training and improving employees' business and technical quality as a key task. Insist on organizing internal centralized training and study four times a month. Four maintenance personnel with high technical level and strong language skills were selected from the team as internal trainers, respectively, to train related knowledge such as employee service specification, language specification, computer, construction drawing, cable, broadband processing and business processing flow. In order to test the effect of employees' learning and internal training, employees will be given an exam at the end of this month, and those who failed the exam will be given a make-up exam to ensure that the pass rate reaches 1%. Through the study and training of a series of courses such as service specification, EPON, broadband installation and maintenance knowledge, the business handling ability, service level and business skills of the maintenance staff of the whole team have been comprehensively improved, and the comprehensive business quality and work ability of all staff have jumped to a new level.

(2) Seriously carry out technical exchange activities. In order to help employees solve the difficult problems existing in the process of installation, removal and repair services. Our team made full use of the opportunity of the morning meeting to discuss the technical difficulties encountered by employees in their work, mobilize all employees to "brainstorm", analyze and discuss the problems carefully, and help employees find effective ways to solve the problems. At the same time, we will also collect and summarize the solutions to difficult problems into a book for everyone to learn and enjoy.

(3) Carry out in-depth on-the-job training activities. Practice has proved that on-the-job training is an effective way to improve employees' job skills. Therefore, in April and August of this year, our team carried out two large-scale post training activities, which comprehensively tested the maintenance personnel's pole-climbing operation, rubber wire joint, instrument use and judgment ability of various faults. Through on-the-job training, we know and master the business skills of each employee, which provides a strong basis for our team to carry out targeted training. At the same time, during the training, employees can also see their own technical deficiencies, thus inspiring their determination and will to learn business skills more and try to shorten the gap with others.

third, do a good job in improving the quality of the line, and promote the installation, removal and repair indicators to a higher level.

the quality of daily maintenance and rectification will directly affect the assessment indicators of installation, removal and repair. At the same time, it is also related to the difficulty of installation, removal and repair of maintenance personnel. In order to get rid of the passive situation of "difficult to install and repair". Our team starts from the following two aspects to improve the line quality.

(1) do a good job in the renovation of the next household line. The poor quality and short service life of the underground line have become the root cause of the obstacle, and it accounts for a very large proportion in the whole obstacle incidence. In order to reduce the occurrence of such obstacles, our team requires all the maintenance personnel in the package area to work out a Maintenance and Renovation Operation Plan for Monthly Offline in the package area at the beginning of each month, and to include the corroded and seriously aged offline found during the installation, removal and repair into the maintenance and renovation operation plan for rectification and replacement, and each person is required to replace at least 2 places each month. At the end of the month, the team also organized technical support personnel to conduct spot checks on the implementation of the operation plan of each maintenance package area in order to ensure that the rectification work is implemented and not a mere formality, and to conduct strict assessment on those that were not completed during the spot checks and could not explain the reasons.

(2) actively assist relevant departments to improve line quality. In the maintenance area of Team xxx, most cables and junction boxes were laid and installed at the beginning of 199s when the program control of our city was opened, and their service life greatly exceeded the specified years. Both cables and junction boxes were in poor condition, resulting in a high incidence of obstacles and a high rate of return of installed work orders. In order to change the passive situation of "maintenance follows obstacles, and obstacles can never be completely checked", our team took the initiative to conduct a comprehensive survey of the junction boxes and cables that the team urgently needed to replace. Through the survey, * * * identified more than 2 junction boxes that urgently needed to be replaced and more than 6 faulty cables that urgently needed to be dealt with, and reported them to the network operation department in the form of words, which won the support of superior departments and leaders. At present, the company has helped our team to replace all the junction boxes that are in urgent need of treatment, and some cables have been solved by the way of light entering copper and returning, and some are under design and construction. By replacing the junction box and returning the light to the copper, the line quality has been obviously improved, and the dimension index is also rising steadily.

fourth, do a good job in the service of installation, removal and repair, and comprehensively enhance customer perception.

(1) Strengthen the dynamic control of work orders to ensure timely installation, removal and repair. Due to the dynamic change of daily maintenance work orders in each package area, sometimes more and sometimes less, the distribution of work orders is extremely uneven, which brings great pressure to comrades with large work orders. For this reason, our team specially arranges support staff to regularly check the work order scheduling system every day, and dynamically controls the maintenance work orders. For the package areas that are really too busy due to heavy workload, timely dispatch personnel to reinforce them, which better balances the phenomenon of uneven workload. At the same time, it also ensures the timeliness of maintenance work, which has played a positive role in comprehensively improving customer perception. For example, in September this year, during the marketing period of colleges and universities, the installed capacity of Finance School surged, so it is definitely impossible to guarantee the timely installation only by the maintenance personnel in the package area. According to the situation, the support staff immediately dispatched comrades with relatively little workload in the package area to assist in the installation, which ensured the smooth installation of Finance School during the marketing period of colleges and universities.

(2) Seriously analyze the problems existing in the maintenance, and improve and upgrade the service level. Every month, our team will regularly organize a high-quality analysis meeting to seriously summarize and analyze the problems existing in maintenance work and help employees find the root causes and solutions. At the same time, through the analysis meeting, employees can see the problems and gaps in their respective work, which effectively promotes the promotion of maintenance work.

(3) implement service standards and create a good image of telecommunications. Maintenance personnel are required to strictly implement the "seven-in-one" service during the installation, removal and repair work, that is, bring all: a tool kit, a work number plate, a pair of shoe covers, a pad cloth, a rag, a service card and a service inquiry form. Maintenance personnel are required to wear logo clothing and work number plate when coming to the door, wear shoe covers when entering the door, clean up the site after completion, and ask customers to fill in the service inquiry form and leave a service card. Through the standardized management mode, the service behavior of employees is effectively standardized, and a good service image is created, which has been well received by users.

five, strengthen the work of production safety, put an end to safety accidents.

safety in production is related to the overall situation and has great responsibilities. Our team always adheres to the policy of "prevention first, safety first", earnestly implements various safety production measures and strengthens safety production management. Will implement the work of safety in production, as the focus of daily management. First, organize the staff of the whole team to carry out safety education and training, and invite the comrades from the Security Department and the Network Security Department to our team to train the staff on fire safety, traffic safety, line anti-theft knowledge, line maintenance safety operation procedures and other safety knowledge, and * * * organized two safety trainings throughout the year. Through training, the safety awareness of maintenance personnel has been further improved. The second is to educate employees to consciously abide by various rules and regulations, insist on emphasizing safety in production at large and small meetings, regularly check the implementation of safety systems, find problems, immediately rectify and criticize or punish the parties concerned to ensure safety in production. Third, regularly organize personnel to inspect the "three-line intersection" of the line, find hidden dangers and rectify them in time, and resolutely eliminate potential safety hazards in the bud. Fourth, the maintainer is required to wear insulating shoes and safety helmet when working, and to use electroprobe test before putting on the pole to ensure personal safety. Fifth, insist on inspecting employees' motorcycles and other means of transportation from time to time, and resolutely prevent vehicles from getting on the road with illness, thus putting an end to accidents. Through a series of measures and means, our team did not have a safety accident all year round.

VI. Strengthening the construction of spiritual civilization and building a united and harmonious team.

our team pays special attention to the service of installation, removal and repair, and at the same time, it also takes strengthening the construction of team civilization as the focus of daily work.

(1) actively develop colorful amateur cultural life. Over the past year, in order to enrich the amateur cultural life of the whole team, promote communication and strengthen the cohesion and centripetal force of the team. Our team has organized employees to actively participate in activities such as guessing, skipping rope, tug-of-war and basketball organized by branch trade unions. At the same time, employees in the team often organize outings, mountaineering, karaoke and other activities. Through the development and participation of these activities, not only the employees can relax physically and mentally after intense work, but also the spirit of unity and cooperation is enhanced in the cheerful and enthusiastic competition, which greatly enriches the amateur cultural life of employees and greatly changes their mental outlook.

(2) Take helping employees solve hot and difficult problems in their work and life as the starting point and foothold of their work, think about what employees think and worry about what employees are anxious about, and earnestly safeguard the fundamental interests of employees. This year, our team is aiming at the problem of insufficient free phone charges for mobile phones, which is strongly reflected by employees; Tax deduction of working hours of loader; The problem that the man-hour fee of marketing reverse loader in colleges and universities has not been paid; The issue of clothing deposit and deposit refund; The problem of no remuneration for the business of full account manager system; Raincoats, rain boots, clothing and other labor protection articles are not distributed in time. A comprehensive collection was made, and a written report was formed, which was reported to relevant departments and company leaders many times. It was highly valued and strongly supported by superior leaders, and most of the problems raised by employees were solved in time. For the problems that can't be solved at the moment or don't conform to the policy, we also gave detailed explanations and explanations to employees, which won their understanding and support. Because of the solid and effective work, employees can devote themselves to all kinds of work and ensure the stability of the team.

(3) in caring for employees, our team insists on "three musts", that is, we must call or send text messages to greet employees on holidays; Employees must attend banquets at home; Employees who are ill in hospital must visit. In November this year, two maintenance personnel were hospitalized due to illness. Our team reported to the department leaders in time, and the leaders attached great importance to it. They immediately arranged for the deputy director and his party to take Guo Lan and solatium to the hospital to visit two employees respectively, and sent the warmth of the organization to the employees in time, so that the employees deeply felt the warmth brought by organizational care.

VII. Actively participate in the company's business development, so as to achieve full success in business development.

in 2xx, our team actively solved problems for the business development of the branch in the most difficult critical moment of the company's business development. Carefully organized, carefully planned, and mobilized all employees to participate in the PK Challenge for the business development of employee account managers organized by the company. The employees overcame various difficulties such as heavy workload and heavy business development tasks, took advantage of their own rest time and maintenance opportunities, and went door-to-door and tirelessly developed every business, which set off a business development upsurge among the employees of the team. Through the concerted efforts of all the staff, our team successfully completed the PK Challenge for three consecutive months from September to November, and completed it as scheduled in December, achieving full business development.

problems and deficiencies in the work in the past eight or 2xx years.

over the past year, with the concerted efforts of all the staff, although certain achievements have been made in all the work, there is still a certain gap with the requirements of superiors and the company. To sum up, there are mainly the following problems.

(a) the quality of the staff is still uneven. Although some employees' business skills and service level have been improved through training, there are also very few employees who are not motivated, are not interested in learning technology and business, have poor obstacle handling and service level, repeat obstacles and are dissatisfied with users.

(2) individual maintainers have a weak sense of service and are not active in their work. We emphasize the importance of service at all meetings, big and small. However, some personnel

did not actively communicate with users before installation, removal and repair, and did not help users to install and repair in time. Some maintenance personnel did not inform users after the obstacles were repaired, resulting in complaints from users.

(3) The internal process of the company is not smooth, and the departments kick each other's balls, which causes the maintenance personnel to sometimes miss a lot of time to coordinate with the relevant departments in order to deal with a fault. This not only affects the work efficiency of maintenance personnel, but also has a negative impact on customers.

(4) the line is in poor condition. Most of the lines in our team were built when the program was opened. The lines are seriously aging, and the cables are seriously stolen. Because we are busy with the daily broken poles and the repair of the stolen cable obstacles, we are unable to deal with the cable obstacles, and the maintenance of the whole cable line is a mere formality. The cable line quality problem has not been fundamentally solved, and the incidence of obstacles and repeated obstacles cannot be effectively controlled.

working ideas for the ninth and 2xx years.

1. Make every effort to build an efficient and capable maintenance staff team, and constantly improve the overall quality of the staff team through internal training, on-the-job training and other forms, so as to promote the further development of all the work of the team.

2. further establish and